Picking Up a Redirected Call on Your Phone | Cisco Systems 7931G

Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.

If you want to...	Then...

Answer a call that is ringing on	1. Press the PickUp softkey or button. (You might have to go
another extension within your call		off-hook to display the softkey.)
pickup group		If your phone supports auto-pickup, you are now
		If your phone supports auto-pickup, you are now
		connected to the call.
	2.	If the call rings, press Answer to connect to the call.

Answer a call that is ringing on	1. Press the GPickUp softkey or the Group PickUp button.
another extension outside of your		(You might have to go off-hook to display the softkey.)
call pickup group	2.	Enter the group pickup number.
	2.	Enter the group pickup number.
		If your phone supports auto-pickup, you are now
		connected to the call.
	3.	If the call rings, press Answer to connect to the call.

Answer a call that is ringing on	1. Press the OPickUp softkey or the Other PickUp button.
another extension in your group or		(You might have to go off-hook to display the softkey.)
in an associated group		If your phone supports auto-pickup, you are now
		If your phone supports auto-pickup, you are now
		connected to the call.
	2.	If the call rings, press Answer to connect to the call.

Answer a call that is ringing on a	1. Press the GPickUp softkey or the Group PickUp button.
particular extension (line number)		(You might have to go off-hook to display the softkey.)
	2.	Enter the line number with the call that you want to pick
		up. For example, if the call that you want to pick up is
		ringing on line 12345, enter 12345.
	3.	If your phone supports auto-pickup, you are now
		connected to the call.
	4.	If the call rings, press Answer to connect to the call.

Tips

•If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).

•If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).

•If you have multiple lines and want to pick up the call on a non-primary line, first press for the desired line, then press a Call PickUp softkey or button.

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Cisco Systems 7931G manual Picking Up a Redirected Call on Your Phone, Tips

Contents

Americas Headquarters Page Common Phone Tasks Button Icons Contents Using a Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index OL-15791-01 Finding Additional Information Using this GuideGetting Started If you want to Then Safety and Performance Information Power OutageUsing External Devices Accessibility Features Cisco Product Security Overview Connecting Your Phone Adjusting the Handset Rest Registering with TapsHeadset Support Audio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and Hardware OL-15791-01 Description See For more information Understanding Lines and Calls Understanding Line and Call Icons Icon Line or call state Description Understanding Phone Screen Features Tip Icon reference, see Understanding Line and Call Icons, Accessing the Application Menu Accessing the Help System on Your PhoneUnderstanding Feature Availability Feature Softkey Line Button Label and Icon Understanding SIP vs. Sccp If you want to Then See Basic Call HandlingPlacing a Call-Basic Options Tips Personal Directory to log Placing a Call-Additional OptionsCorporate Directory name can Choose Personal Address Book Mobility, Using Cisco ExtensionUsing a Single Phone Managing Business Calls Answering a Call If you want toIf you want to Then For more information, see Answer EndCall Using Hold and ResumeEnding a Call Or EndCall Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Settings on the Web, User Options Web Pages, Using Do Not Disturb Choose User Options Device Using Conference Features Making Conference Calls Using Join Viewing or Removing Conference Participants Press ConfList or Conference List See Using Conference, Placing or Receiving Intercom CallsParticipant If you want to Then Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Understanding Shared Lines Using a Shared LineLogging Out of Hunt Groups Remote-in-Use Icon Privacy Working with Shared LinesSharing Call Information and Barging Press Private Using BLF to Determine a Line State Making and Receiving Secure Calls If you want to Then Tracing Suspicious Calls Prioritizing Critical CallsIf you Then Using Cisco Extension Mobility See Answering a Call, See Switching an In-ProgressCall to Another Phone,Cisco WebDialer, Phone, See Placing a Call-Additional Options, Using a Handset, Headset, and Speakerphone Using a HandsetUsing a Headset Using a Speakerphone Using Wideband with your Headset Using AutoAnswer with a Headset or Speakerphone Settings User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Accessing Your User Options Web Pages, Settings User Preferences Brightness Settings User Preferences ContrastCustomizing the Phone Screen Using Call Logs and Directories Using Call Logs Directories Missed Calls, Placed Calls, or Received Using Corporate Directory on Your Phone Directory DialingDirectories Corporate Directory exact name can Using Personal Directory on Your Phone Directories Personal Directory exact name can Press Fast Dial Directories Personal Directory Personal FastDials Directory Vary Choose Logout Messages Accessing Voice MessagesCustomizing Rings and Message Indicators, System, If you want to Then do this Using the User Options Web PagesAccessing Your User Options Web Pages Options Device If you want to Then do this after you log Configuring Features and Services on the WebUsing Personal Directory on the Web Choose User Options Personal Address Book Create a PAB entry. See Using Your Personal Address Book on Choose User Options Fast DialsClick Add New Choose User Options Device Click Service URL Assign a line button for Fast Dial Click Speed Dials Setting Up Speed Dials on the WebSee Configuring Fast Dials on the Web, Your Phone, Setting Up Phone Services on the Web Click Phone Services Services Controlling User Settings on the Web Controlling Line Settings on the WebChoose User Options User Settings Click Line Settings Change the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access Lists Choose User Options Mobility Settings Remote Destinations Click Remote Destinations Using Cisco WebDialer Web Pages, Settings Network Configuration Host Name If you Then For more information Understanding Additional Configuration OptionsSee Using a Shared Line, Advanced Call Handling See Using AutoAnswer with a See Using BLF to Determine a LineSee Using Cisco Extension Troubleshooting Your Phone General TroubleshootingSymptom Explanation Settings Model Information Viewing Phone Administration DataSettings Network Configuration and select Settings Status Call Statistics Cisco One-Year Limited Hardware Warranty Terms OL-15791-01 Index FAC 27 PAB OL-15791-01 Page OL-15791-01