Basic Call Handling, For more information | Cisco Systems 7965G

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

					For more information,
If you want to...	Then...				see...

Place a call using the handset	Pick up the handset and enter a number.				An Overview of Your
					Phone, page 8

Place a call using the	Press		and enter a number.		Using a Handset,
speakerphone					Headset, and
					Speakerphone, page 52

Place a call using a headset	Press		and enter a number. Or, if		Using a Handset,
	is lit, press New Call and enter a number.				Headset, and
					Speakerphone, page 52

Redial a number	Press Redial to dial the last number, or				Using Call Logs, page 57
	press the Navigation button (with the
	phone idle) to see your Placed Calls.

Place a call while another call	1.	Press Hold.			Using Hold and Resume,
is active (using the same line)	2.	Press New Call.			page 25
	2.	Press New Call.
	3.	Enter a number.

Dial from a call log	1.	Choose		> Missed Calls,	Using Call Logs, page 57
		Received Calls, or Placed Calls.
	2.	Scroll to the item using the
		navigation keys, and select the item
		using the select button.

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Cisco Systems 7965G manual Basic Call Handling, Placing a Call-Basic Options, For more information, If you want to Then See

Contents

Americas Headquarters Page Common Phone Tasks Button Icons Contents Using Barge to Add Yourself to a Shared-Line Call Accessing Voice Messages Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Power Outage Safety and Performance InformationFinding Additional Information Using External Devices Accessibility FeaturesCisco Product Security Overview Connecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest Optional Adjusting the Footstand Optional Using a HeadsetRegistering with Taps Headset SupportPage An Overview of Your Phone Understanding Buttons and Hardware Cisco Unified IP Phone 7965G Cisco Unified IP Phone 7945G Description Accessing the Help System Changing Phone SettingsUsing the User Options Using a Handset, Headset Understanding Line and Call Icons Understanding Lines and CallsIcon Line or call state Description See Using BLF to Determine a Line State, Calls,Receiving Intercom Calls, With the caller. Placing or Receiving Intercom Calls, 13, and Viewing Multiple Calls, Understanding Phone Screen FeaturesMenus, Cleaning and Maintaining the Phone Screen Waking the Phone Screen from Sleep ModeChoosing Phone Screen Items Screen item Do this Accessing the Help System on Your Phone Understanding Feature Buttons and MenusPress a feature button to open or close a feature menu Understanding Feature Availability Feature Softkey Line Button Label and Icon Understanding SIP vs. Sccp Basic Call Handling Placing a Call-Basic OptionsFor more information If you want to Then See Tips Placing a Call-Additional OptionsCorporate Directory to log PersonalChoose Personal Address Book Answering a Call If you want toIf you want to Then For more information, see Answer or Answer Tip Using Hold and Resume Ending a CallTo end a call, hang up. Here are some more details Or EndCall Using Mute Toggle Microphone on Press Toggle Microphone off Switching an In-Progress Call to Another Phone Switching Between Multiple CallsViewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Access your call forwarding settings. See Controlling Line Settings on the Web,Forwarding Calls to Another Number Your User Options Web Pages, Using Do Not Disturb Using Conference Features Making Conference CallsOr DND User Options Web Pages, See Viewing or Removing Conference Participants, Remove participants Using Join Using Meet-Me More information See Using Conference, Viewing or Removing Conference ParticipantsStarting or Joining a Meet-Me Conference Call Press ConfList or Conference List Placing or Receiving Intercom Calls If you want to Then Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Using a Shared Line Logging Out of Hunt GroupsUnderstanding Shared Lines Remote-in-Use Icon Using Barge to Add Yourself to a Shared-Line Call Sharing Call Information and BargingPrivacy CBarge and Barge Prevent others from viewing or Participants if you Used cBargePress Private Using BLF to Determine a Line State Ringing, your phone will speed dial the line number Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical CallsNotify your system Press Mcid or Malicious Call ID If you Then Using Cisco Extension Mobility Access Lists for Mobile Connect,See Switching an In-Progress Call to Another Phone, See Answering a Call, See Placing a Call-Additional Options, Page Using a Handset Using a Handset, Headset, and SpeakerphoneUsing a Headset Using a Speakerphone Using a Wireless HeadsetUsing Wideband with your Headset Choose User Preferences Audio Preferences Wideband Headset Using AutoAnswer with a Headset or Speakerphone Changing Phone Settings Customizing Rings and Message IndicatorsChange the ring tone per Choose User Preferences Rings Customizing the Phone Screen User Preferences BrightnessUser Preferences Background Images User Preferences Contrast Using Call Logs and Directories Using Call LogsMissed Calls, Placed Calls, or Received Calls Press Delete Tips Using Corporate Directory on Your Phone Directory DialingDial from a corporate Choose Corporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Tips To access voice messages, use the Messages button Accessing Voice MessagesCustomizing Rings and Message Indicators, Using the User Options Web Pages Accessing Your User Options Web PagesIf you want to Then do this Options Device Configuring Features and Services on the Web Using Personal Directory on the WebIf you want to Then do this after you log Choose User Options Personal Address Book Choose User Options Device Click Service URL Choose User Options Fast Dials Click Add New Setting Up Speed Dials on the Web Edit a Fast Dial phone See Configuring Fast Dials on the Web, Choose User Options DeviceClick Speed Dials Your Phone, Setting Up Phone Services on the Web Click Phone Services Add a service to an ServicesFeature buttons Messages Services Directories Controlling Line Settings on the Web Controlling User Settings on the WebChoose User Options User Settings Click Line Settings Audible Message Waiting Indicator area, choose from various Change the audibleChange or create a line Line Text Label area, enter a text label Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access Lists Choose User Options Mobility Settings Remote Destinations Add a new remote Using Cisco WebDialer Phone number in a WebDialer-enabled online directory Network Configuration Host NameProfile if available Understanding Additional Configuration Options If you Then For more information See Using AutoAnswer with a Using a Shared Line,Advanced Call Handling See Using Cisco Extension See Using BLF to Determine a LineState, Troubleshooting Your Phone General TroubleshootingSymptom Explanation See Cleaning and Maintaining the Phone Using the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then OL-15896-01 Cisco One-Year Limited Hardware Warranty Terms OL-15896-01 Index Cisco Unified Video Advantage Cisco WebDialer FAC 22 OL-15896-01 On-hook dialing 21 online help, using Safety, warnings 2 screen OL-15896-01 Page OL-15896-01