If you Then | Cisco Systems 7965G, 7945G instruction

Keep these terms in mind:

•Precedence indicates the priority associated with a call.

•Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you...	Then...

Want to choose a priority	Contact your system administrator for a list of
(precedence) level for an outgoing call	corresponding precedence numbers for calls.

Want to make a priority (precedence)	Enter the MLPP access number (provided by your system
call	administrator) followed by the phone number.

Hear a special ring (faster than usual)	You are receiving a priority (precedence) call. An MLPP icon
or special call waiting tone	on your phone screen indicates the priority level of the call.

Want to view priority level of a call	Look for an MLPP icon on your phone screen:
	Priority call
	Medium priority (immediate) call
	High priority (flash) call
	Highest priority (flash override) or Executive
	Override call
	Higher priority calls are displayed at the top of your call list.
	If you do not see an MLPP icon, the priority level of the call
	is normal (routine).

Hear a continuous tone interrupting	You or the other party are receiving a call that must preempt
your call	the current call. Hang up immediately to allow the higher
	priority call to ring through.

Tips

•When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

•If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

•An MLPP-enabled call retains its priority and preemptive status when you:

–Put the call on hold

–Transfer the call

–Add the call to a three-way conference

–Answer the call using PickUp

•MLPP overrides the Do Not Disturb feature.

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Cisco Systems 7965G, 7945G manual If you Then

Contents

Americas Headquarters Page Common Phone Tasks Button Icons Contents Using Barge to Add Yourself to a Shared-Line Call Accessing Voice Messages Cisco One-Year Limited Hardware Warranty Terms Index If you want to Then Using this GuideGetting Started Finding Additional Information Safety and Performance InformationPower Outage Cisco Product Security Overview Accessibility FeaturesUsing External Devices Connecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest Optional Adjusting the Footstand Optional Using a HeadsetRegistering with Taps Headset SupportPage An Overview of Your Phone Understanding Buttons and Hardware Cisco Unified IP Phone 7965G Cisco Unified IP Phone 7945G Description Accessing the Help System Changing Phone SettingsUsing the User Options Using a Handset, Headset Icon Line or call state Description Understanding Lines and CallsUnderstanding Line and Call Icons See Using BLF to Determine a Line State, Calls,Receiving Intercom Calls, With the caller. Placing or Receiving Intercom Calls, Menus, Understanding Phone Screen Features13, and Viewing Multiple Calls, Cleaning and Maintaining the Phone Screen Waking the Phone Screen from Sleep ModeChoosing Phone Screen Items Screen item Do this Press a feature button to open or close a feature menu Understanding Feature Buttons and MenusAccessing the Help System on Your Phone Understanding Feature Availability Feature Softkey Line Button Label and Icon Understanding SIP vs. Sccp Basic Call Handling Placing a Call-Basic OptionsFor more information If you want to Then See Corporate Placing a Call-Additional OptionsTips Choose Personal Address Book PersonalDirectory to log Answering a Call If you want toIf you want to Then For more information, see Answer or Answer Tip Using Hold and Resume Ending a CallTo end a call, hang up. Here are some more details Or EndCall Using Mute Toggle Microphone on Press Toggle Microphone off Viewing Multiple Calls Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Transferring Calls Sending a Call to a Voice Message System Access your call forwarding settings. See Controlling Line Settings on the Web,Forwarding Calls to Another Number Your User Options Web Pages, Using Do Not Disturb Using Conference Features Making Conference CallsOr DND User Options Web Pages, See Viewing or Removing Conference Participants, Remove participants Using Join Using Meet-Me More information See Using Conference, Viewing or Removing Conference ParticipantsStarting or Joining a Meet-Me Conference Call Press ConfList or Conference List Placing or Receiving Intercom Calls If you want to Then Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Using a Shared Line Logging Out of Hunt GroupsUnderstanding Shared Lines Remote-in-Use Icon Using Barge to Add Yourself to a Shared-Line Call Sharing Call Information and BargingPrivacy CBarge and Barge Press Private Participants if you Used cBargePrevent others from viewing or Using BLF to Determine a Line State Ringing, your phone will speed dial the line number Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical CallsNotify your system Press Mcid or Malicious Call ID If you Then Using Cisco Extension Mobility Access Lists for Mobile Connect,See Switching an In-Progress Call to Another Phone, See Answering a Call, See Placing a Call-Additional Options, Page Using a Headset Using a Handset, Headset, and SpeakerphoneUsing a Handset Using a Speakerphone Using a Wireless HeadsetUsing Wideband with your Headset Choose User Preferences Audio Preferences Wideband Headset Using AutoAnswer with a Headset or Speakerphone Changing Phone Settings Customizing Rings and Message IndicatorsChange the ring tone per Choose User Preferences Rings Customizing the Phone Screen User Preferences BrightnessUser Preferences Background Images User Preferences Contrast Using Call Logs and Directories Using Call LogsMissed Calls, Placed Calls, or Received Calls Press Delete Tips Using Corporate Directory on Your Phone Directory DialingDial from a corporate Choose Corporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Tips Customizing Rings and Message Indicators, Accessing Voice MessagesTo access voice messages, use the Messages button Using the User Options Web Pages Accessing Your User Options Web PagesIf you want to Then do this Options Device Configuring Features and Services on the Web Using Personal Directory on the WebIf you want to Then do this after you log Choose User Options Personal Address Book Choose User Options Device Click Service URL Choose User Options Fast Dials Click Add New Setting Up Speed Dials on the Web Edit a Fast Dial phone See Configuring Fast Dials on the Web, Choose User Options DeviceClick Speed Dials Your Phone, Setting Up Phone Services on the Web Click Phone Services Add a service to an ServicesFeature buttons Messages Services Directories Choose User Options User Settings Controlling User Settings on the WebControlling Line Settings on the Web Click Line Settings Audible Message Waiting Indicator area, choose from various Change the audibleChange or create a line Line Text Label area, enter a text label Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access Lists Choose User Options Mobility Settings Remote Destinations Add a new remote Using Cisco WebDialer Profile if available Network Configuration Host NamePhone number in a WebDialer-enabled online directory Understanding Additional Configuration Options If you Then For more information Advanced Call Handling Using a Shared Line,See Using AutoAnswer with a State, See Using BLF to Determine a LineSee Using Cisco Extension Troubleshooting Your Phone General TroubleshootingSymptom Explanation See Cleaning and Maintaining the Phone If you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool OL-15896-01 Cisco One-Year Limited Hardware Warranty Terms OL-15896-01 Index Cisco Unified Video Advantage Cisco WebDialer FAC 22 OL-15896-01 On-hook dialing 21 online help, using Safety, warnings 2 screen OL-15896-01 Page OL-15896-01