Cisco Systems 7945G, 7965G Viewing Phone Administration Data, Using the Quality Reporting Tool

Symptom	Explanation
You are disconnected	You will be disconnected from a call that you have joined using Barge if
from a call that you	the call is put on hold, transferred, or turned into a conference call.
joined using Barge
CallBack fails	The other party might have call forwarding enabled.
The phone shows an	Your phone may reject your attempt to set up Call Forward All directly on
error message when	the phone if the target number that you enter would create a Call Forward
you attempt to set up	All loop or would exceed the maximum number of links permitted in a Call
Call Forward All	Forward All chain (also known as a maximum hop count). Ask your system
	administrator for details.

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to...	Then...
Access network	Choose	> Network Configuration and select the network
configuration data	configuration item that you want to view.
Access status data	Choose	> Status and select the status item that you want to view.
Access phone model	Choose	> Model Information.
information
Access phone call and	Choose	> Status > Call Statistics.
voice quality
information

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to submit information to your system administrator. Depending on configuration, use the QRT to:

•Immediately report an audio problem on a current call.

•Select a general problem from a list of categories and choose reason codes.

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 83