Advanced Call Handling, Speed Dialing | Cisco Systems 7945G, 7965G

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features:

•Speed-dial buttons

•Abbreviated Dialing

•Fast Dials

Note	•	To set up speed-dial buttons and Abbreviated Dial, you must access your User Options
		web pages. See Accessing Your User Options Web Pages, page 64.
	• To set up Fast Dials, you must access the Personal Directory feature. See Using Personal
		Directory on Your Phone, page 60.
	•	Alternately, your system administrator can configure speed-dial features for you.

If you want to...	Then...

Use speed-dial	1.	Set up speed-dialbuttons. See the “Setting Up Speed Dials on the Web”
buttons		section on page 68.
	2.	To place a call, press	(a speed-dial button).
	Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can
		see if the speed-dial number is busy before dialing. See Using BLF to
		Determine a Line State, page 45.

Use Abbreviated	1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,
Dial		page 68.
	2.	To place a call, enter the Abbreviated Dialing code and press AbbrDial.

Use Fast Dial	1.	Create a Personal Address Book entry and assign a Fast Dials code. See Using
		Personal Directory on the Web, page 65.
	2.	To place a call, access the Fast Dial service on your phone. See Using Personal
		Directory on Your Phone, page 60.

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0				39

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Cisco Systems 7945G, 7965G manual Advanced Call Handling, Speed Dialing

Contents

Americas Headquarters Page Common Phone Tasks Button Icons Contents Using Barge to Add Yourself to a Shared-Line Call Accessing Voice Messages Cisco One-Year Limited Hardware Warranty Terms Index If you want to Then Using this GuideGetting Started Finding Additional Information Safety and Performance InformationPower Outage Cisco Product Security Overview Accessibility FeaturesUsing External Devices Connecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip Required Headset Support Adjusting the Footstand OptionalUsing a Headset Registering with TapsPage Understanding Buttons and Hardware An Overview of Your Phone Cisco Unified IP Phone 7965G Cisco Unified IP Phone 7945G Description Using a Handset, Headset Accessing the Help SystemChanging Phone Settings Using the User Options Icon Line or call state Description Understanding Lines and CallsUnderstanding Line and Call Icons With the caller. Placing or Receiving Intercom Calls, See Using BLF to Determine a Line State,Calls, Receiving Intercom Calls, Menus, Understanding Phone Screen Features13, and Viewing Multiple Calls, Screen item Do this Cleaning and Maintaining the Phone ScreenWaking the Phone Screen from Sleep Mode Choosing Phone Screen Items Press a feature button to open or close a feature menu Understanding Feature Buttons and MenusAccessing the Help System on Your Phone Feature Softkey Line Button Label and Icon Understanding Feature Availability Understanding SIP vs. Sccp If you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more information Corporate Placing a Call-Additional OptionsTips Choose Personal Address Book PersonalDirectory to log Answer or Answering a CallIf you want to If you want to Then For more information, see Tip Answer Or EndCall Using Hold and ResumeEnding a Call To end a call, hang up. Here are some more details Toggle Microphone on Press Toggle Microphone off Using Mute Viewing Multiple Calls Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Transferring Calls Sending a Call to a Voice Message System Your User Options Web Pages, Access your call forwarding settings. See Controlling LineSettings on the Web, Forwarding Calls to Another Number Using Do Not Disturb User Options Web Pages, Using Conference FeaturesMaking Conference Calls Or DND Remove participants See Viewing or Removing Conference Participants, Using Join More information Using Meet-Me Press ConfList or Conference List See Using Conference,Viewing or Removing Conference Participants Starting or Joining a Meet-Me Conference Call Placing or Receiving Intercom Calls If you want to Then Speed Dialing Advanced Call Handling Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Remote-in-Use Icon Using a Shared LineLogging Out of Hunt Groups Understanding Shared Lines CBarge and Barge Using Barge to Add Yourself to a Shared-Line CallSharing Call Information and Barging Privacy Press Private Participants if you Used cBargePrevent others from viewing or Ringing, your phone will speed dial the line number Using BLF to Determine a Line State Making and Receiving Secure Calls Press Mcid or Malicious Call ID Tracing Suspicious CallsPrioritizing Critical Calls Notify your system If you Then See Answering a Call, Using Cisco Extension MobilityAccess Lists for Mobile Connect, See Switching an In-Progress Call to Another Phone, See Placing a Call-Additional Options, Page Using a Headset Using a Handset, Headset, and SpeakerphoneUsing a Handset Choose User Preferences Audio Preferences Wideband Headset Using a SpeakerphoneUsing a Wireless Headset Using Wideband with your Headset Using AutoAnswer with a Headset or Speakerphone User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Change the ring tone per Choose User Preferences Contrast Customizing the Phone ScreenUser Preferences Brightness User Preferences Background Images Press Delete Using Call Logs and DirectoriesUsing Call Logs Missed Calls, Placed Calls, or Received Calls Tips Corporate Directory exact name can vary Using Corporate Directory on Your PhoneDirectory Dialing Dial from a corporate Choose Using Personal Directory on Your Phone Personal Directory Personal Fast Dials Press Fast Dial Tips Customizing Rings and Message Indicators, Accessing Voice MessagesTo access voice messages, use the Messages button Options Device Using the User Options Web PagesAccessing Your User Options Web Pages If you want to Then do this Choose User Options Personal Address Book Configuring Features and Services on the WebUsing Personal Directory on the Web If you want to Then do this after you log Choose User Options Device Click Service URL Click Add New Choose User Options Fast Dials Edit a Fast Dial phone Setting Up Speed Dials on the Web Your Phone, See Configuring Fast Dials on the Web,Choose User Options Device Click Speed Dials Click Phone Services Setting Up Phone Services on the Web Messages Services Directories Add a service to anServices Feature buttons Choose User Options User Settings Controlling User Settings on the WebControlling Line Settings on the Web Click Line Settings Line Text Label area, enter a text label Audible Message Waiting Indicator area, choose from variousChange the audible Change or create a line Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile Connect Add a new remote Choose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Profile if available Network Configuration Host NamePhone number in a WebDialer-enabled online directory If you Then For more information Understanding Additional Configuration Options Advanced Call Handling Using a Shared Line,See Using AutoAnswer with a State, See Using BLF to Determine a LineSee Using Cisco Extension See Cleaning and Maintaining the Phone Troubleshooting Your PhoneGeneral Troubleshooting Symptom Explanation If you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool OL-15896-01 Cisco One-Year Limited Hardware Warranty Terms OL-15896-01 Index Cisco Unified Video Advantage Cisco WebDialer FAC 22 OL-15896-01 Safety, warnings 2 screen On-hook dialing 21 online help, using OL-15896-01 Page OL-15896-01