Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, scroll to it.

If you want to...	Then...

Switch between	1.	Make sure the call that you want to switch to is highlighted.
connected calls on one	2.	Press Resume.
line	2.	Press Resume.
line		Any active call is placed on hold and the selected call is resumed.


Switch between	Press		for the line that you are switching to.
connected calls on	If a single call is holding on the line, the call automatically resumes. If
different lines
different lines	multiple calls are holding, highlight the appropriate call and press Resume.


Switch from a	Press Answer, or if the call is ringing on a different line, press			(flashing).
connected call to	Any active call is placed on hold and the selected call is resumed.
answer a ringing call

Switching an In-Progress Call to Another Phone

You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination.

If you want to...	Then...

Switch an in-progress	1.	Press the Mobility softkey and select Send call to mobile.
call on your desktop	2.	Answer the in-progress call on your mobile phone.
phone to a mobile	2.	Answer the in-progress call on your mobile phone.
phone to a mobile		The desktop phone line button turns red	and handset icons and the
phone		The desktop phone line button turns red	and handset icons and the
phone		calling party number appear on the phone display. You cannot use

		same phone line for any other calls, but if your desk phone supports
		multiple lines, you can use another line to make or receive calls.

Switch an in-progress	1.	Hang up the call on your mobile phone to disconnect the mobile
call from a mobile		phone, but not the call.
phone to your desktop	2.	Press Resume on your desk phone within 4 seconds and start talking
phone	2.
phone		on the desk phone.
		on the desk phone.

Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts.

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0