Cisco Systems 7945G, 7965G manual Sending a Call to a Voice Message System

If you want to...	Then...
Transfer two current calls	1.	Scroll to highlight any call on the line.
to each other	2.	Press Select.
(direct transfer) without
	3.	Repeat this process for the second call.
staying on the line (SCCP
phones only)	4.	With one of the selected calls highlighted, press DirTrfr. (To
		display DirTrfr you might need to press more.)
		The two calls connect to each other and drop you from the call.
	Note If you want to stay on the line with the callers, use Join instead.
Redirect a call to a voice	Press iDivert. For more information, see Sending a Call to a Voice
message system	Message System, page 29.

Tips

•If your phone has on-hook transfer enabled, complete the call by hanging up.

•If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.

•You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.

Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system.

•If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice message system or to the original called party’s voice message system. Your system administrator must make this option available to you.

•If the call was sent to you directly (not transferred or forwarded to you), or if your phone does not support the option described above, using iDivert redirects the call to your voice message system.

If you want to...	Then...
Send an active, ringing, or on-hold call	Press iDivert. One of two things occurs:
to a voice message system	• The call is transferred to your voice message system.
	• Your phone screen displays a menu that allows you to
	choose between your voice message system or the voice
	message system of the original called party. Choose an
	option to redirect the call.

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 29