Tips
•Engaging the Hold feature typically generates music or a beeping tone.
•If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your phone administrator can change this focus priority setting.
•If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.
•The duration between Hold Reversion alerts is determined by your phone administrator.
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute in conjunction with the handset, speakerphone, or a headset.
If you want to... | Then... |
|
|
|
|
Toggle Mute on | Press | . |
|
|
|
Toggle Mute off | Press | . |
|
|
|
Switching Between Multiple Calls
You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, press the call appearance on your touchscreen or scroll to it.
If you want to... | Then... |
|
| ||
|
|
| |||
Switch between | 1. | Make sure the call that you want to switch to is highlighted. | |||
connected calls on one | 2. | Press Resume. |
| ||
line |
| ||||
| Any active call is placed on hold and the selected call is resumed. | ||||
|
| ||||
|
|
|
| ||
Switch between | Press | for the line that you are switching to. |
| ||
connected calls on | If a single call is holding on the line, the call automatically resumes. If | ||||
different lines | |||||
multiple calls are holding, highlight the appropriate call and press Resume. | |||||
| |||||
|
|
| |||
Switch from a | Press Answer, or if the call is ringing on a different line, press | (flashing). | |||
connected call to | Any active call is placed on hold and the selected call is resumed. | ||||
answer a ringing call |
|
|
|
| |
|
|
|
|
| |
Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3) | 27 |
