Using Mute, Switching Between Multiple Calls | Cisco Systems 7970

Tips

•Engaging the Hold feature typically generates music or a beeping tone.

•If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your phone administrator can change this focus priority setting.

•If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.

•The duration between Hold Reversion alerts is determined by your phone administrator.

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute in conjunction with the handset, speakerphone, or a headset.

If you want to...	Then...

Toggle Mute on	Press	.

Toggle Mute off	Press	.

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, press the call appearance on your touchscreen or scroll to it.

	If you want to...	Then...

	Switch between	1.	Make sure the call that you want to switch to is highlighted.
	connected calls on one	2.	Press Resume.
	line	2.	Press Resume.
	line		Any active call is placed on hold and the selected call is resumed.


	Switch between	Press		for the line that you are switching to.
	connected calls on	If a single call is holding on the line, the call automatically resumes. If
	different lines
	different lines	multiple calls are holding, highlight the appropriate call and press Resume.


	Switch from a	Press Answer, or if the call is ringing on a different line, press			(flashing).
	connected call to	Any active call is placed on hold and the selected call is resumed.
	answer a ringing call

Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

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Cisco Systems 7970 warranty Using Mute, Switching Between Multiple Calls

Contents

Including License and Warranty Page Common Phone Tasks Button Icons Contents Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index OL-10776-01 If you want to Then Using this GuideGetting Started Finding Additional Information Safety and Performance Information Varoitus Tärkeitä Turvallisuusohjeita Waarschuwing Belangrijke Veiligheidsinstructies Avvertenza Importanti Istruzioni Sulla Sicurezza Warnung Wichtige Sicherheitshinweise Varning! Viktiga Säkerhetsanvisningar Aviso Instruções Importantes DE Segurança OL-10776-01 GEM Disse Anvisninger OL-10776-01 Page Activity Regulations Power Outage When connecting cablesUsing an External Power Supply Using External Devices Accessibility Features Connecting Your Phone Headset Information Adjusting the FootstandAdjusting the Handset Rest Registering with Taps Audio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your Phone Description Options Web Pages Accessing Your UserUsing a Handset, Headset Using Mute, Understanding Feature Buttons and Menus, Understanding Touchscreen Features Do this To choose a Understanding the Help System on Your Phone Understanding Feature Buttons and Menus Shared Line, Understanding Feature AvailabilityUnderstanding Lines vs. Calls Icon Line or call state Description If you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more information Corporate PAB servicePlacing a Call-Additional Options Answer Answering a CallIf you want to Then For more information, see Answer or If you want to Using Hold and ResumeEnding a Call Or EndCall Switching Between Multiple Calls Using Mute Viewing Multiple Calls Transferring Calls Choose Forward all calls Forwarding All Calls to Another Number Meet-Me Conference Calls Making Conference CallsStandard Conference Calls Press ConfList Starting or Joining a Meet-Me Conference Call To the User Options Web Pages, Options web pages. See Subscribing to Phone Services,Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Privacy Using a Shared LineRemote-in-Use Icon Sharing Call Information and Barging Press Private CBarge Tips Storing and Retrieving Parked Calls Tracing Suspicious Calls Making and Receiving Secure Calls If you Then Prioritizing Critical Calls Using Cisco Extension Mobility Tip Logging Out of Hunt Groups Obtaining a Headset Using a Handset, Headset, and Speakerphone Using AutoAnswer User Preferences Rings Using Phone SettingsCustomizing Rings and Message Indicators Choose Change the Ring Settings for your phone Customizing the Touchscreen Missed Calls, Placed Calls, or Received Calls Using Call Logs and DirectoriesUsing Call Logs Missed Calls , Placed Calls , or Received Calls Corporate Directory exact name can vary Using Corporate Directory on Your Phone Customizing Rings and Message Indicators, Accessing Voice Messages Tips for Navigating the User Options Pages Accessing Your User Options Web PagesProcedure Logging In to the User Options Web Pages Subscribing to Phone Services If you Then For more information Understanding Additional Configuration OptionsSubscribing to Phone Services Using a Shared Line, Advanced Call Handling Using Cisco Extension MobilitySee Using AutoAnswer, See Using Cisco Extension Mobility Join fails Troubleshooting Your PhoneGeneral Troubleshooting Symptom Explanation If you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool Duration of Hardware Warranty Cisco One-Year Limited Hardware Warranty Terms To Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for Hardware OL-10776-01 Index OL-10776-01 Page OL-10776-01 Taps OL-10776-01 Page USA