Viewing Phone Administration Data | Cisco Systems 7970 manual

Symptom	Explanation

You are disconnected	You will be disconnected from a call that you have joined using Barge if the
from a call that you	call is put on hold, transferred, or turned into a conference call.
joined using Barge

Cisco CallBack fails	The other party might have call forwarding enabled.

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to...	Then...

Access network	Choose	> Network Configuration and select the network
configuration data	configuration item that you want to view.

Access status data	Choose	> Status and select the status item that you want to view.

Access phone model	Choose	> Model Information.
information

Access phone call and	Choose	> Status > Call Statistics.
voice quality
information

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on configuration, use the QRT to:

•Immediately report an audio problem on a current call

•Select a general problem from a list of categories and choose reason codes

Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3)

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Cisco Systems 7970 warranty Viewing Phone Administration Data, Using the Quality Reporting Tool, If you are asked to Then

Contents

Including License and Warranty Page Common Phone Tasks Button Icons Contents Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index OL-10776-01 If you want to Then Using this GuideGetting Started Finding Additional Information Safety and Performance Information Varoitus Tärkeitä Turvallisuusohjeita Waarschuwing Belangrijke Veiligheidsinstructies Avvertenza Importanti Istruzioni Sulla Sicurezza Warnung Wichtige Sicherheitshinweise Varning! Viktiga Säkerhetsanvisningar Aviso Instruções Importantes DE Segurança OL-10776-01 GEM Disse Anvisninger OL-10776-01 Page Activity Regulations Power Outage When connecting cablesUsing an External Power Supply Using External Devices Accessibility Features Connecting Your Phone Adjusting the Handset Rest Adjusting the FootstandRegistering with Taps Headset Information Audio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your Phone Description Using a Handset, Headset Accessing Your UserUsing Mute, Options Web Pages Understanding Feature Buttons and Menus, Understanding Touchscreen Features Do this To choose a Understanding the Help System on Your Phone Understanding Feature Buttons and Menus Understanding Lines vs. Calls Understanding Feature AvailabilityIcon Line or call state Description Shared Line, Placing a Call-Basic Options Basic Call HandlingFor more information If you want to Then See Corporate PAB servicePlacing a Call-Additional Options If you want to Then For more information, see Answering a CallAnswer or Answer Ending a Call Using Hold and ResumeOr EndCall If you want to Switching Between Multiple Calls Using Mute Viewing Multiple Calls Transferring Calls Choose Forward all calls Forwarding All Calls to Another Number Meet-Me Conference Calls Making Conference CallsStandard Conference Calls Press ConfList Starting or Joining a Meet-Me Conference Call Advanced Call Handling Options web pages. See Subscribing to Phone Services,Speed Dialing To the User Options Web Pages, Picking Up a Redirected Call on Your Phone Remote-in-Use Icon Using a Shared LineSharing Call Information and Barging Privacy Press Private CBarge Tips Storing and Retrieving Parked Calls Tracing Suspicious Calls Making and Receiving Secure Calls If you Then Prioritizing Critical Calls Using Cisco Extension Mobility Tip Logging Out of Hunt Groups Obtaining a Headset Using a Handset, Headset, and Speakerphone Using AutoAnswer Customizing Rings and Message Indicators Using Phone SettingsChoose Change the Ring Settings for your phone User Preferences Rings Customizing the Touchscreen Missed Calls, Placed Calls, or Received Calls Using Call Logs and DirectoriesUsing Call Logs Missed Calls , Placed Calls , or Received Calls Corporate Directory exact name can vary Using Corporate Directory on Your Phone Customizing Rings and Message Indicators, Accessing Voice Messages Procedure Accessing Your User Options Web PagesLogging In to the User Options Web Pages Tips for Navigating the User Options Pages Subscribing to Phone Services Subscribing to Phone Services Understanding Additional Configuration OptionsUsing a Shared Line, If you Then For more information See Using AutoAnswer, Using Cisco Extension MobilitySee Using Cisco Extension Mobility Advanced Call Handling General Troubleshooting Troubleshooting Your PhoneSymptom Explanation Join fails If you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool Duration of Hardware Warranty Cisco One-Year Limited Hardware Warranty Terms To Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for Hardware OL-10776-01 Index OL-10776-01 Page OL-10776-01 Taps OL-10776-01 Page USA