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Cisco Systems 7970 Ending a Call, Using Hold and Resume

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Ending a Call

To end a call, simply hang up. Here are some more details.

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the

caller ID and the corresponding line button flashes green .

If the Hold Reversion feature is enabled for your phone, calls that you leave on hold will revert back

to ringing on your phone after a certain length of time. These “reverting” calls remain on hold until

you resume them.

Your phone indicates the presence of a reverting call by:

•Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

•Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

•Displaying the animated Hold Reversion icon next to the caller ID for the held call.

•Displaying a flashing amber line button (depending on the line state).

If you want to... Then...

Hang up while using the handset Return the handset to its cradle. Or press EndCall.

Hang up while using a headset Press . Or, to keep headset mode active, press EndCall.

Hang up while using the speakerphone Press or EndCall.

Hang up one call, but preserve another

call on the same line

Press EndCall. If necessary, remove the call from hold first.

If you want to... Then...

Put a call on hold 1. Make sure the appropriate call is highlighted.

2. Press Hold.

Remove a call from

hold on the current line

1. Make sure the appropriate call is highlighted.

2. Press Resume.

Remove a call from

hold on a different line

1. Press the appropriate line button: or (flashing). Doing so might

cause a held call to resume automatically:

•If there is a reverting call on the line, that call will resume.

•If there is more than one reverting call on the line, the oldest

reverting call will resume.

•If a non-reverting held call is the only call on the line, it will

resume.

2. If necessary, scroll to the appropriate call and press Resume.

Contents

Main Page Quick Reference Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions Common Phone Tasks Phone Screen Icons Button Icons Contents Page Page Page Getting Started Using this Guide Finding Additional Information Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials More Information about Customizing Your Phone on the Web Safety and Performance Information Page Page Page Page Page Page Page Page Using an External Power Supply Power Outage Using External Devices Accessibility Features Connecting Your Phone Page Page An Overview of Your Phone Understanding Buttons and Hardware Item Description For more information, see... 1 2 3 4 5 Page Understanding Touchscreen Features Choosing Touchscreen Items Cleaning and Maintaining the Touchscreen To choose a touchscreen item... Do this... Understanding Feature Buttons and Menus Understanding the Help System on Your Phone Understanding Lines vs. Calls Understanding Line and Call Icons Understanding Feature Availability Icon Line or call state Description Basic Call Handling Placing a CallBasic Options For more information, see... Placing a CallAdditional Options Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Viewing Multiple Calls Transferring Calls Forwarding All Calls to Another Number Making Conference Calls Understanding Types of Conference Calls Standard Conference Calls Meet-Me Conference Calls Starting and Joining a Standard Conference Page Starting or Joining a Meet-Me Conference Call Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Using a Shared Line Understanding Shared Lines Remote-in-Use Icon Sharing Call Information and Barging Privacy Preventing Others from Viewing or Barging a Shared-Line Call Page Storing and Retrieving Parked Calls Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls If you... Then... Using Cisco Extension Mobility Logging Out of Hunt Groups Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer If you... Then... Using Phone Settings Customizing Rings and Message Indicators Customizing the Touchscreen Using Call Logs and Directories Using Call Logs Page Using Corporate Directory on Your Phone Accessing Voice Messages Accessing Your User Options Web Pages Logging In to the User Options Web Pages Procedure Tips for Navigating the User Options Pages Subscribing to Phone Services If you want to... Then do this after you log in and select your device type... Understanding Additional Configuration Options If you... Then... For more information... If you... Then... For more information... Troubleshooting Your Phone General Troubleshooting Symptom Explanation Symptom Explanation Viewing Phone Administration Data Using the Quality Reporting Tool If you are asked to... Then... Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware Warranty Page Page Index Page Page Page Page Page Page Cisco Website at www.cisco.com/go/offices