Cisco Systems 7970 Transferring Calls

Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3) 29

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

Tips

•If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press

Tran sfe r and then hang up.

•If on-hook transfer is not enabled on your phone, hanging up without pressing Tran sfe r again

places the call on hold.

•You cannot use Trans fer to redirect a call on hold. Press Resume to remove the call from hold

before transferring it.

If you want to... Then...

Transfer a call without

talking to the transfer

recipient

1. From an active call, press Tran sfe r.

2. Enter the target number.

3. Press Trans fe r again to complete the transfer or EndCall to cancel.

Note If your phone supports on-hook transfer, you can alternately

complete the transfer by hanging up.

Talk to the transfer

recipient before transferring

a call (consult transfer)

1. From an active call, press Tran sfe r.

2. Enter the target number.

3. Wait for the transfer recipient to answer.

4. Press Trans fe r again to complete the transfer or EndCall to cancel.

Note If your phone supports on-hook transfer, you can alternately

complete the transfer by hanging up.

Transfer two current calls

to each other

(direct transfer) without

staying on the line

1. Scroll to highlight any call on the line.

2. Press Select.

3. Repeat this process for the second call.

4. With one of the selected calls highlighted, press DirTrfr. (To

display DirTrfr, you might need to press more.)

The two calls connect to each other and drop you from the call.

Note If you want to stay on the line with the callers, use Join instead.

Redirect a call to your voice

messaging system

Press iDivert. The call is automatically transferred to your voice

message greeting. You can use iDivert with a call that is active, ringing,

or on hold.

Contents

Main Page Quick Reference Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions Common Phone Tasks Phone Screen Icons Button Icons Contents Page Page Page Getting Started Using this Guide Finding Additional Information Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials More Information about Customizing Your Phone on the Web Safety and Performance Information Page Page Page Page Page Page Page Page Using an External Power Supply Power Outage Using External Devices Accessibility Features Connecting Your Phone Page Page An Overview of Your Phone Understanding Buttons and Hardware Item Description For more information, see... 1 2 3 4 5 Page Understanding Touchscreen Features Choosing Touchscreen Items Cleaning and Maintaining the Touchscreen To choose a touchscreen item... Do this... Understanding Feature Buttons and Menus Understanding the Help System on Your Phone Understanding Lines vs. Calls Understanding Line and Call Icons Understanding Feature Availability Icon Line or call state Description Basic Call Handling Placing a CallBasic Options For more information, see... Placing a CallAdditional Options Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Viewing Multiple Calls Transferring Calls Forwarding All Calls to Another Number Making Conference Calls Understanding Types of Conference Calls Standard Conference Calls Meet-Me Conference Calls Starting and Joining a Standard Conference Page Starting or Joining a Meet-Me Conference Call Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Using a Shared Line Understanding Shared Lines Remote-in-Use Icon Sharing Call Information and Barging Privacy Preventing Others from Viewing or Barging a Shared-Line Call Page Storing and Retrieving Parked Calls Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls If you... Then... Using Cisco Extension Mobility Logging Out of Hunt Groups Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer If you... Then... Using Phone Settings Customizing Rings and Message Indicators Customizing the Touchscreen Using Call Logs and Directories Using Call Logs Page Using Corporate Directory on Your Phone Accessing Voice Messages Accessing Your User Options Web Pages Logging In to the User Options Web Pages Procedure Tips for Navigating the User Options Pages Subscribing to Phone Services If you want to... Then do this after you log in and select your device type... Understanding Additional Configuration Options If you... Then... For more information... If you... Then... For more information... Troubleshooting Your Phone General Troubleshooting Symptom Explanation Symptom Explanation Viewing Phone Administration Data Using the Quality Reporting Tool If you are asked to... Then... Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware Warranty Page Page Index Page Page Page Page Page Page Cisco Website at www.cisco.com/go/offices