Cisco Systems 7970 warranty Storing and Retrieving Parked Calls

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods:

•Call Park—Use the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call.

•Directed Call Park—Use the Transfer softkey to direct the call to a specific directed call park number that you dial or speed dial. To retrieve the call from a directed call park number, you must dial the park retrieval prefix and then dial or speed dial the same directed call park number.

You can use a Directed Call Park button to speed dial the directed call park number and to monitor whether a directed call park number is occupied or available.

If you want to...	Then...
Store an active call	1.	During a call, press Park. (You may need to press the more softkey to
using Call Park		see Park.)
	2.	Note the call park number displayed on your phone screen.
	3.	Hang up.
Retrieve a parked call	Enter the call park number from any Cisco Unified IP Phone in your
	network to connect to the call.
Direct and store an	1.	During a call, press Transfer.
active call at a directed	2.	Press the		(Directed Call Park button) with the park-unoccupied
call park number
		icon	to speed dial the directed call park number. A blinking
		Directed Call Park button			and the park-occupied icon	indicate
		that the directed call park number is not available.
	3.	Press Transfer again to finish storing the call.
Retrieve a parked call	From any phone in the network, enter the park retrieval prefix and dial the
from a directed call	directed call park number. Or after entering the park retrieval prefix, press
park number	the	(Directed Call Park button) with the park-occupied icon				.

Tips

•You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.

•Your system administrator can assign Directed Call Park buttons to available line buttons on your phone or on your Cisco Unified IP Phone Expansion Module 7914.

•You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone. However, you will not be able to see the status of the directed call park number.

Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3) 39