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Cisco Systems 7970 Understanding Additional Configuration Options

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Understanding Additional Configuration Options

Your system administrator can configure your phone to use specific button and softkey templates

along with special services and features, if appropriate. This table provides an overview of some

configuration options that you might want to discuss with your phone system administrator based on

your calling needs or work environment.

Note You can locate Phone Guides and other documents listed in this table on the web:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

If you... Then... For more information...

Need to handle

more calls on your

phone line

Ask your system administrator to

configure your line to support more

calls.

Talk to your system administrator or

phone support team.

Need more than

one phone line

Ask your system administrator to

configure one or more additional

directory numbers for you.

Talk to your system administrator or

phone support team.

Need more

speed-dial buttons

First make sure that you are using all of

your currently available speed-dial

buttons.

If you need additional speed-dial

buttons, try using Abbreviated Dialing

or subscribing to the Fast Dial service.

Another option is to attach the

Cisco Unified IP Phone Expansion

Module 7914 to your phone.

See:

•Speed Dialing, page 34

•Subscribing to Phone Services,

page 53

•Cisco Unified IP Phone

Expansion 7914 Module Phone

Guide

Work with (or

work as) an

administrative

assistant

Consider using:

•Cisco Unified CallManager

Assistant

•A shared line

See:

•Using a Shared Line, page 36

•Cisco Unified CallManager

Assistant User Guide

Want to use one

extension for

several phones

Request a shared line. This allows you to

use one extension for your desk phone

and lab phone, for example.

See Using a Shared Line, page 36.

Contents

Main Page Quick Reference Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions Common Phone Tasks Phone Screen Icons Button Icons Contents Page Page Page Getting Started Using this Guide Finding Additional Information Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials More Information about Customizing Your Phone on the Web Safety and Performance Information Page Page Page Page Page Page Page Page Using an External Power Supply Power Outage Using External Devices Accessibility Features Connecting Your Phone Page Page An Overview of Your Phone Understanding Buttons and Hardware Item Description For more information, see... 1 2 3 4 5 Page Understanding Touchscreen Features Choosing Touchscreen Items Cleaning and Maintaining the Touchscreen To choose a touchscreen item... Do this... Understanding Feature Buttons and Menus Understanding the Help System on Your Phone Understanding Lines vs. Calls Understanding Line and Call Icons Understanding Feature Availability Icon Line or call state Description Basic Call Handling Placing a CallBasic Options For more information, see... Placing a CallAdditional Options Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Viewing Multiple Calls Transferring Calls Forwarding All Calls to Another Number Making Conference Calls Understanding Types of Conference Calls Standard Conference Calls Meet-Me Conference Calls Starting and Joining a Standard Conference Page Starting or Joining a Meet-Me Conference Call Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Using a Shared Line Understanding Shared Lines Remote-in-Use Icon Sharing Call Information and Barging Privacy Preventing Others from Viewing or Barging a Shared-Line Call Page Storing and Retrieving Parked Calls Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls If you... Then... Using Cisco Extension Mobility Logging Out of Hunt Groups Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer If you... Then... Using Phone Settings Customizing Rings and Message Indicators Customizing the Touchscreen Using Call Logs and Directories Using Call Logs Page Using Corporate Directory on Your Phone Accessing Voice Messages Accessing Your User Options Web Pages Logging In to the User Options Web Pages Procedure Tips for Navigating the User Options Pages Subscribing to Phone Services If you want to... Then do this after you log in and select your device type... Understanding Additional Configuration Options If you... Then... For more information... If you... Then... For more information... Troubleshooting Your Phone General Troubleshooting Symptom Explanation Symptom Explanation Viewing Phone Administration Data Using the Quality Reporting Tool If you are asked to... Then... Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware Warranty Page Page Index Page Page Page Page Page Page Cisco Website at www.cisco.com/go/offices