Cisco Systems 7970 Viewing Multiple Calls

28 OL-10776-01

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your

call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

•Calls with the highest precedence and longest duration display at the top of the list.

•Calls of a similar type are grouped together. For example, calls that you have interacted with are

grouped near the top, and calls on hold are grouped last.

You can use these additional methods to view multiple calls on multiple lines:

If you want to... Then...

View calls on another

line

1. Press .

2. Immediately press the line button .

Switch to call overview

mode

Press for the highlighted line.

The phone switches to call overview mode, displaying only one call per

line. The displayed call is either the active call or the held call with the

longest duration.

To return to standard viewing mode, press , then immediately press the

line button.

Contents

Main Page Quick Reference Cisco Unified IP Phone 7970 Series for Cisco Unified CallManager 4.2(3) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions Common Phone Tasks Phone Screen Icons Button Icons Contents Page Page Page Getting Started Using this Guide Finding Additional Information Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials More Information about Customizing Your Phone on the Web Safety and Performance Information Page Page Page Page Page Page Page Page Using an External Power Supply Power Outage Using External Devices Accessibility Features Connecting Your Phone Page Page An Overview of Your Phone Understanding Buttons and Hardware Item Description For more information, see... 1 2 3 4 5 Page Understanding Touchscreen Features Choosing Touchscreen Items Cleaning and Maintaining the Touchscreen To choose a touchscreen item... Do this... Understanding Feature Buttons and Menus Understanding the Help System on Your Phone Understanding Lines vs. Calls Understanding Line and Call Icons Understanding Feature Availability Icon Line or call state Description Basic Call Handling Placing a CallBasic Options For more information, see... Placing a CallAdditional Options Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Viewing Multiple Calls Transferring Calls Forwarding All Calls to Another Number Making Conference Calls Understanding Types of Conference Calls Standard Conference Calls Meet-Me Conference Calls Starting and Joining a Standard Conference Page Starting or Joining a Meet-Me Conference Call Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Using a Shared Line Understanding Shared Lines Remote-in-Use Icon Sharing Call Information and Barging Privacy Preventing Others from Viewing or Barging a Shared-Line Call Page Storing and Retrieving Parked Calls Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls If you... Then... Using Cisco Extension Mobility Logging Out of Hunt Groups Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer If you... Then... Using Phone Settings Customizing Rings and Message Indicators Customizing the Touchscreen Using Call Logs and Directories Using Call Logs Page Using Corporate Directory on Your Phone Accessing Voice Messages Accessing Your User Options Web Pages Logging In to the User Options Web Pages Procedure Tips for Navigating the User Options Pages Subscribing to Phone Services If you want to... Then do this after you log in and select your device type... Understanding Additional Configuration Options If you... Then... For more information... If you... Then... For more information... Troubleshooting Your Phone General Troubleshooting Symptom Explanation Symptom Explanation Viewing Phone Administration Data Using the Quality Reporting Tool If you are asked to... Then... Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware Warranty Page Page Index Page Page Page Page Page Page Cisco Website at www.cisco.com/go/offices