Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

Calls with the highest precedence and longest duration display at the top of the list.

Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.

You can use these additional methods to view multiple calls on multiple lines:

If you want to...

Then...

 

 

View calls on another

1.

Press

.

 

line

2.

Immediately press the line button

.

 

 

 

 

 

Switch to call overview

Press

for the highlighted line.

 

mode

The phone switches to call overview mode, displaying only one call per

 

 

line. The displayed call is either the active call or the held call with the

 

longest duration.

 

To return to standard viewing mode, press , then immediately press the line button.

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Cisco Systems 7970 warranty Viewing Multiple Calls