Transferring Calls, Managing Call Waiting | Cisco Systems SPA525G2

Using Basic Phone Functions	3
Using Basic Phone Functions
Transferring Calls

Transferring Calls

You can transfer a call to another extension.

STEP 1 During an active call, or with a call on hold, press Trnsfer.

STEP 2 Do one of the following:

•Enter the number to where you want to transfer the call; or

•Use the directory to choose a number from the personal directory.

STEP 3 Press Dial or wait a few seconds. The call is placed on hold and a new line is opened to dial the number.

STEP 4 Do one of the following:

•To transfer the call without waiting for the other person to answer, press Trnsfer after the call begins to ring and hang up. If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, press the second line button again to receive a dial tone.

•To transfer after speaking privately to the other person, press Trnsfer at any time during the conversation.

Managing Call Waiting

If you are on a call when a second call comes in, you will hear a call-waiting tone and, or, see a flashing indicator light on the handset rest, depending on the configuration of your phone.

To answer the new call on the same line:

STEP 1 Use the navigation button to select the call.

STEP 2 Press Answer to answer the call. The call on the other line is automatically put on hold.

Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide

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Cisco Systems SPA525G2 manual Transferring Calls, Managing Call Waiting

Contents

User Guide Installing Your Phone Contents Getting Started Using Advanced Phone Functions Contents Using Basic Phone Functions Appendix a Where to Go From Here Contents Overview Getting Started Getting Started Caring for Your Phone Phone Components Understanding Your Phone Lines and Buttons IP Phone Components Phone Feature Description Softkey Buttons Softkey Buttons Personal Address Book, on Phone. See Setting Do Not Disturb, onYou. See Viewing and Returning Missed Calls, on Conference Call, on With Your Bluetooth-Enabled Mobile Phone, Calls, onExtension. See Picking Up a Call, on Getting Started Using the Keypad and Buttons with Menus Using Keypad ShortcutsUsing the Navigation Button Key Character Set Entering Numbers and Text in Fields Connecting the Headset Using Phone Hardware and AccessoriesUsing the Speakerphone Using Wired and Wireless Headsets Select User Preferences Bluetooth Configuration Connecting Bluetooth Headsets Scroll to User Preferences Bluetooth Configuration Using a Headset with Your IP Phone Switching Between the Handset, Headset, Speakerphone Using the Cisco Attendant Console Changing the Cisco SPA500DS Attendant Console Display Before You Begin Installing Your Phone Installing Your Phone Connecting the Handset Number Component Optional Mounting the Phone to the Wall Optional Attaching the Desk Stand Connecting Your Phone Power Connecting Your Phone to the NetworkConnecting Your Phone to the Wired Network Determine Your Wireless Router Security Type Connecting Your Phone to the Wireless Network Installing Your Phone Scroll to Network Configuration and press Select Setting the Phone Wireless Connection Using Wi-Fi Protected Setup Push Button ConfigurationPIN Configuration Manually add the network. See Manually Adding a Network, Manually Adding a Wireless Profile Manually Adding a Network Uploading Security Certificates to the Phone Updating Your Phone Firmware Verifying Phone Startup Updating Your Phone Firmware Using Basic Phone Functions Adjusting Call Volume and Muting Using Basic Phone FunctionsPlacing or Answering a Call Ending a Call Using MutePutting a Call on Hold Resuming a Call Managing Call Waiting Transferring Calls Viewing and Returning Calls Recording a Live Call Forwarding Calls Setting Do Not Disturb Choose Call Preferences Configuring Call Waiting Placing a Three-Way Conference Call Picking Up a Call Personal Address Book Using the Phone DirectoriesUsing Your Personal Address Book Adding a New Contact Searching for a Contact Copying a Contact Using the Corporate Directory Deleting a ContactEditing a Contact Calling from the Call History Lists Using the Call History ListsViewing the Call History Lists Deleting a Call History List Press Option and select Delete Entry Accessing VoicemailDeleting an Entry from the Call History Lists Saving a Call History List Number to Your Directory Using Your Bluetooth-Enabled Mobile Phone Using Advanced Phone Functions Using Advanced Phone Functions Enabling Bluetooth Initiating Pairing from the Cisco SPA525G2 Verifying that the Cisco SPA525G2 is Paired Initiating Pairing from Your Bluetooth-Enabled Mobile Phone Scroll to Bluetooth Profiles and press the Right Arrow key Scroll to User Preferences and press SelectSelect Personal Address Book Cisco SPA525G2 to Your Mobile Phone section on Making a Mobile Phone Call through the Cisco SPA525G2 Receiving Mobile Phone Calls by using the Cisco SPA525G2 Charging Your Mobile Phone Using Your Cisco SPA525G2 Creating the Playlist Playing MP3 Files on Your Phone Controlling the Audio Playing Songs Setting the Screen Backlight Timer Customizing Your IP Phone ScreenChanging the Screen Contrast Configuring the Phone Screen Saver Scroll to Device Administration and press Select Restarting Your PhoneChanging the Phone Wallpaper Viewing Phone, Network, and Call Information Viewing Product InformationViewing Network Information Viewing the Wireless Connection Status Select Wi-Fi Configuration and press the Right Arrow keyViewing Peripheral Status CDP Vlan Vlan ID Advanced Menus for Technical Support Personnel Product Documentation Support Cisco Small Business Where to Go From Here Power Adapter Statement FCC and IC StatementFederal Communication Commission Interference Statement FCC Radiation Exposure Statement Industry Canada Statement