Preface

Obtaining technical assistance

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by using the Cisco TAC website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.

VPN 3002 Hardware Client Reference

 

OL-1893-01

xv

 

Page 15
Image 15
Cisco Systems VPN 3002 manual Technical Assistance Center, Contacting TAC by using the Cisco TAC website

VPN 3002 specifications

Cisco Systems VPN 3002 is a versatile hardware device designed to provide secure remote access to corporate networks. As part of Cisco's family of VPN concentrators, the VPN 3002 is aimed at small to medium-sized businesses seeking to establish secure communications over the Internet.

One of the key features of the VPN 3002 is its ability to support a wide range of VPN protocols, including IPsec and L2TP. This flexibility allows businesses to tailor their security solutions to meet specific needs, thereby ensuring robust encryption and integrity for data in transit. The device also supports innovative technologies such as Clientless SSL VPN, enabling users to access corporate resources without the need for a full client installation.

Another vital characteristic of the VPN 3002 is its scalability. It can support multiple users while maintaining optimal performance due to its integrated firewall capabilities. This functionality allows organizations to manage user traffic effectively, ensuring that both security and efficiency are maintained during peak access periods.

Additionally, the VPN 3002 boasts advanced features like NAT traversal, which helps ensure that VPN connections can penetrate network address translation firewalls and other similar devices, thereby enhancing connectivity. It also features strong authentication mechanisms, including support for RADIUS and TACACS+, providing businesses with the ability to implement stringent user verification processes.

The device is designed with ease of use in mind. The setup process is relatively simple, and Cisco's intuitive web-based management interface makes it easy to configure and monitor VPN connections. Furthermore, the VPN 3002 comes with a variety of integrated tools for logging and reporting, allowing administrators to maintain comprehensive oversight of network activities.

In terms of hardware, the VPN 3002 is equipped with multiple Ethernet ports for network connectivity and can support a range of configurations to meet diverse organizational requirements. Its robust design ensures longevity and dependable operation, making it an ideal solution for businesses seeking reliable remote access capabilities.

In conclusion, Cisco Systems VPN 3002 provides a comprehensive solution for organizations looking to secure their remote connections. With its support for various protocols, scalable architecture, advanced security features, and ease of use, it stands out as a reliable choice for enhancing corporate network security.