Cisco Systems VPN 3002 manual Manager Logs Out, Problem, Possible Cause, Solution, Login

Appendix A Troubleshooting and System Errors

VPN 3002 Hardware Client Manager Errors

Table A-2 Invalid Login or Session Timeout Screen

Problem	Possible Cause		Solution
You entered an	•	Typing error.	• Reenter the login name and
invalid administrator	•	Invalid (unrecognized)	password, and click on Login.
login-name and
		login name or password.	• Use a valid login name and password.
password
			• Verify your typing before clicking on
combination
			Login.
The Manager session	• No activity has occurred		On the Administration Access Rights
has been idle longer		for (interval) seconds. The	Access Settings screen, change the
than the configured		Manager resets the	Session Timeout interval to a larger value
timeout interval.		inactivity time only when	and click on Apply.
(The default timeout		you click on an action
interval is 600		button such as Apply,
seconds, which		Add, or Cancel, or a link
equals 10 minutes).		on a screen that invokes a
		different screen. Entering
		values or setting
		parameters on a given
		screen does not reset the
		timer.
	• The timeout interval is set
		too low for normal use.

Manager Logs Out

The Manager unexpectedly logs out.

Table A-3 Browser Refresh or Reload Button Logs Out the Manager.

Problem	Possible Cause	Solution
You clicked on the Refresh or	To protect access security, clicking	Do not use the browser
Reload button on the browser	on Refresh or Reload on the browser	navigation toolbar buttons
navigation toolbar, and the	toolbar automatically logs out the	with the VPN 3002 Hardware
Manager logged out. The main	Manager session.	Client Manager.
login screen displays.		Use only the Manager Refresh
		button where it appears on a
		screen.
		We recommend that you hide
		the browser navigation toolbar
		to prevent mistakes.

VPN 3002 Hardware Client Reference

A-6 OL-1893-01