Cisco Systems manual System Errors, VPN 3002 Rear LEDs, Problem or Symptom, Possible Solution

Appendix A Troubleshooting and System Errors

System Errors

VPN 3002 Rear LEDs

The LEDs on the rear of the VPN 3002 indicate the status of the private and public interfaces.

LED	Explanation
Green	Interface is connected to the network.
OFF	Interface is not connected to the network.
Flashing amber	Traffic is traveling across the interface.

System Errors

If you have configured the VPN 3002, and you are unable to connect to or pass data to the central-site VPN Concentrator, use Table A-1to analyze the problem. Also, use the following section of this appendix to check the settings on the VPN Concentrator to which this VPN 3002 connects.

Table A-1 Analyzing System Errors

Problem or Symptom	Possible Solution
Tunnel is not up or not passing data.
PWR LED is off.	Make sure that the power cable is plugged into the VPN
	3002 and a power outlet.
SYS LED is solid amber.	Unit has failed diagnostics. Contact Cisco Support
	immediately.
You see this LED display:	1.	Verify that the VPN Concentrator to which this VPN
PWR = green		3002 connects is running version 3.0 software.
SYS LED = green	2.	Navigate to Monitoring > System Status. Click on
VPN LED = off.		Connect Now.
Connect Now did not bring up the	1.	Check that a LAN cable is properly attached to the
tunnel, and the public interface LED		public interface of the VPN 3002.
(rear of unit) is off.	2.	Make sure the IP address for the public interface is
		properly configured.
Public interface LED is on, but	1.	Make sure the default gateway is properly
attempting to ping the default gateway		configured.
(Administration > Ping) yields no	2.	Contact your ISP.
response.

VPN 3002 Hardware Client Reference

OL-1893-01 A-3