Cisco Systems VPN 3002 manual Not Found, interface supported, Problem, Possible cause, Solution

Appendix A Troubleshooting and System Errors

VPN 3002 Hardware Client Manager Errors

Not Found

The Manager displays a screen with the message: “Not Found/An error has occurred while attempting to access the specified page.” The screen includes additional information that identifies system activity and parameters.

Figure A-4 Not Found Screen

Table A-7 Not Found Message Displays

Problem	Possible cause	Solution
The Manager could not	• You updated the	Clear the browser’s cache: delete its temporary
find a screen.	software image and	internet files, history files, and location bar
	did not clear the	references. Then try again.
	browser’s cache.
	• There is an internal	Please note the system information on the screen
	Manager error.	and contact Cisco support personnel for
		assistance.

Microsoft Internet Explorer Script Error: No such interface supported

Microsoft Internet Explorer displays a Script Error dialog box that includes the error message: No such

interface supported.

Table A-8 Microsoft Internet Explorer Script Error

	Problem	Possible cause	Solution
	While using a Manager function	A bug in the Internet Explorer	1.	Click on No on the error
	that opens another browser	JavaScript interpreter.		dialog box.
	window (such as Save Needed,		2.	Log out of the Manager.
	Help, Software Update, etc.),
			3.	Close Internet Explorer.
	Internet Explorer cannot open
	the window and displays the		4.	Reinstall Internet Explorer.
	error dialog box.
		VPN 3002 Hardware Client Reference
OL-1893-01					A-9