Cisco Systems VPN 3002 manual Incorrect Display, Error Message, Back or Forward on, Possible cause

Appendix A Troubleshooting and System Errors

VPN 3002 Hardware Client Manager Errors

Incorrect Display

The Manager displays an incorrect screen or data when you click on the browser back or forward button.

Table A-4 Browser Back or Forward Button Displays an Incorrect Screen or Incorrect Data

Problem	Possible Cause	Solution
You clicked on the Back	To protect security and	Do not use the browser navigation toolbar buttons
or Forward button on	the integrity of data	with the VPN 3002 Hardware Client Manager.
the browser navigation	entries, clicking on	Navigate using the location bar at the top of the
toolbar, and the	Back or Forward on
		Manager window, the table of contents in the left
Manager displayed the	the browser toolbar
		frame, or links on Manager screens.
wrong screen or	deletes pointers and
		We recommend that you hide the browser
incorrect data.	values within the
	Manager.	navigation toolbar to prevent mistakes.

Error Message

The Manager displays a screen with the message: “Error/An error has occurred while attempting to perform the operation.” An additional error message describes the erroneous operation (see Figure A-2).

Figure A-2 Error Screen

Table A-5 Error Message Displays

Problem	Possible cause	Solution
You tried to perform	The screen displays a	• Click on Retry the operation to return to the
some operation that is	message that describes	screen where you were working and correct
not allowed.	the cause.	the mistake. Carefully check all your previous
		entries on that screen. The Manager attempts
		to retain valid entries, but invalid entries are
		lost.
		• Click on Go to main menu to go to the main
		Manager screen.

VPN 3002 Hardware Client Reference

OL-1893-01 A-7