
Troubleshooting 6-3 
Troubleshooting After Start
For problems that occur after the UPS has gone through the startup 
Table 
Troubleshooting Guide (After Start)
| Symptom | 
 | Possible Cause | 
 | Suggested Action | 
| Audio Alarm | 
 | Alarm condition exists | 
 | Identify the red LED associated | 
| 
 | 
 | 
 | 
 | with this alarm condition. Check | 
| 
 | 
 | 
 | 
 | this troubleshooting guide to | 
| 
 | 
 | 
 | 
 | determine the cause of the | 
| 
 | 
 | 
 | 
 | alarm. | 
| 
 | 
 | 
 | 
 | 
 | 
| LED 1 is red | 
 | Utility voltage is too high | 
 | The utility voltage is higher than | 
| (Input Power) | 
 | 
 | 
 | the UPS operating range. The | 
| 
 | 
 | 
 | 
 | UPS switches to battery power. | 
| 
 | 
 | 
 | 
 | If this happens repeatedly, | 
| 
 | 
 | 
 | 
 | update the configuration. | 
| 
 | 
 | 
 | 
 | 
 | 
| 
 | 
 | 
 | 
 | Contact a qualified electrician to | 
| 
 | 
 | 
 | 
 | make sure that utility power is | 
| 
 | 
 | 
 | 
 | suitable for the UPS. | 
| 
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 | 
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 | 
 | 
| LED 1 is | 
 | Alarm may need to be reset | 
 | The utility voltage has returned | 
| flashing red | 
 | 
 | 
 | within the UPS operating range. | 
| 
 | 
 | 
 | 
 | Press the TEST/ALARM RESET | 
| 
 | 
 | 
 | 
 | button. | 
| 
 | 
 | 
 | 
 | 
 | 
| LED 4 is red | 
 | Utility voltage is too low | 
 | The utility voltage is lower than | 
| (Input Power) | 
 | 
 | 
 | the UPS operating range. The | 
| 
 | 
 | 
 | 
 | UPS switches to battery power. | 
| 
 | 
 | 
 | 
 | If this happens repeatedly, | 
| 
 | 
 | 
 | 
 | update the configuration. | 
| 
 | 
 | 
 | 
 | 
 | 
| 
 | 
 | 
 | 
 | Contact a qualified electrician to | 
| 
 | 
 | 
 | 
 | make sure that utility power is | 
| 
 | 
 | 
 | 
 | suitable for the UPS. | 
| 
 | 
 | 
 | 
 | 
 | 
| LED 4 is | 
 | Alarm may need to be reset | 
 | The utility voltage has returned | 
| flashing red | 
 | 
 | 
 | within the UPS operating range. | 
| 
 | 
 | 
 | 
 | Press the TEST/ALARM RESET | 
| 
 | 
 | 
 | 
 | button. | 
| 
 | 
 | 
 | 
 | 
 | 
| 
 | 
 | 
 | 
 | continued | 
