5Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

6Open the system. See "Opening the System" on page 43.

7If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "Configuring the Boot Drive" on page 54.

8Ensure that the hard-drive interface cable is properly connected to the drive and to the controller card. See the documentation that accompanied the controller card.

9Ensure that the power cable is properly connected to the drive.

10Close the system. See "Closing the System" on page 47.

11Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, continue to the next step.

12Format and partition the hard drive. See the operating system documentation.13If possible, restore the files to the drive.

If the problem persists, see "Getting Help" on page 121.

Troubleshooting a SAS RAID Controller

. NOTE: When troubleshooting a SAS RAID controller, also see the documentation for your operating system and the controller.

Problem

•Error message indicates a problem with the SAS RAID controller.•SAS RAID controller performs incorrectly or not at all.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

1Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.

2Enter the System Setup program and ensure that the SAS RAID controller is enabled and drivers are loaded. See "Using the System Setup Program" on page 29.

3Restart the system and press the applicable key sequence to enter the configuration utility program:

•<Ctrl><C> for a SAS controller•<Ctrl><R> for a SAS RAID controller

See the controller's documentation for information about configuration settings.

Troubleshooting Your System

 

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