Troubleshooting | Talkswitch CT.TS005.001101.UK manual

Internal Caller ID options

TalkSwitch can generate name and number Caller ID to each extension during intercom calls. If your Caller ID unit/telephone does not support the name option, choose to have TalkSwitch send the number only.

Audio Output Options

TalkSwitch can output different audio to the PA port. The default setting is to play only PA announcements through the PA port by dialing * 0 from any extension.

Other options include Voicemail Screening, useful in a home environment, Demo with a router, used for demonstrating the product and Static VoIP Demo, used strictly for demonstrating two TalkSwitch units connected to a hub or a switch and acting as two separate locations.

Auto Attendant Transfer Prompts

TalkSwitch can disable playing of transfer prompts to callers when redirecting calls from the Auto Attendant.

2.3.7.4Troubleshooting

Do not change the following controls unless you are familiar with the effect they have on the TalkSwitch operation. If your system does not appear to be functioning properly, please contact your dealer for assistance.

Recall (Flash) Lengths

Recall or Flash is a timed disconnect of the telephone line to signal the PBX, or telephone network. The timing of the duration of the signal is dependent on normal practise of the country or telephone company. The location field on the System-Information and Administration folder will

8 2	T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D

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Talkswitch CT.TS005.001101.UK Troubleshooting, Internal Caller ID options, Audio Output Options, Recall Flash Lengths

Contents

User Guide Copyright Information Power & Lightning Surges Power Adaptor & Power CordsTemperature & Environment Emergency Service Access MaintenancePower Failure TalkSwitch Usage TA B L E O F CO N T E N T S 1.1 B L E O F C O N T E N T SI I Call Detail Record CDR Logging Installation Open the system package, which will contain Front Panel Lights Light State Description TalkSwitch 24 Models TalkSwitch 48 Models Back Panel TalkSwitch 28 Models Ports Purpose Connecting telephone lines Plugging Into the Back Panel Connecting extension telephones and other devices Connecting devices to the Music and PA portsAttach an Internal or External Modem Connecting TalkSwitch to a PC using a USB cable Connecting TalkSwitch to a LAN and/or PCConnecting TalkSwitch to a LAN for local configuration Connecting TalkSwitch to a PC using a Serial cable Using 2 or More Talkswitch Units on a LAN Connecting to TalkSwitch over IPConnecting 2 or more TalkSwitch units to a LAN Setting the Unit ID for the first time Changing the Unit ID How unit IDs affect system extension numbersUnit ID Optimizing the system for networked use Configuration SettingsKeep track of the lines and extensions Outgoing Line Hunt Groups Voicemail TA L K S W I T C H CO N F I G U R a T I O N Running the Talkswitch Software Connection Type System Configuration Configuration screenButton Restore Firmware File Menu View MenuTools Menu Configuration Navigation Start Menu Programs TalkSwitch DocumentationHelp Menu System Information Disa Administration IP Configuration Location SettingsConfigure TalkSwitch IP settings System IP Settings section Public WAN IP Address System IP Settings section VoIP Configuration Public WAN IP Address see previous section TalkSwitch Profile tab User Name and Password Section VoIP Numbers View Registrar Entries buttonView Registration Status button Service Provider Profile tab Pstn analogue telephone Lines Telephone company services section Phone numbers section L K S W I T C H U S E R G U I D E U K & I R E L a N D TalkSwitch Profile section VoIP Numbers Service Provider Profile section Line Hunt Groups Automatic Route Selection and Toll Restriction Configure Line Hunt Groups also, see section Planning Automatic Route Selection and Toll Restriction Entering Leading Digits and Assigning Actions L K S W I T C H U S E R G U I D E U K & I R E L a N D Set Local Extension Hunt Group Access Click the Hunt Group Access button System Information Administration Additional Notes Fax Information Local Extensions Direct Line Access button Caller ID Information sectionPhone Type Hunt Group Access button Remote Extensions Forwarding Information Extension Ring Groups Different uses for Extension Ring Groups Identify types of calls by different ring patterns Set Ring Group section On-Hold Settings Transfer SettingsOn-hold/Ringback Voicemail Local Extension Voicemail Voicemail Notification Settings section Mailbox Option sectionLoad Greeting button Configuration Notification Options button Load Greeting button Voicemail Notification Settings tab Remote Extension Voicemail General Voicemail Global Settings Global Message Waiting IndicatorMailbox Settings Modes Reset Mailboxes buttonCall Handling View Mailbox Data button Auto Attendant Record Auto Attendant messages Recording Auto Attendants from an out-of-office phone At the Auto Attendant, perform the following actions L K S W I T C H C O N F I G U R a T I O N L K S W I T C H U S E R G U I D E U K & I R E L a N D Utilities for an auto attendant Record Instructions button Load Auto Attendant button On an incoming call during mode 1 or Erase Instructions buttonAuto Attendant L K S W I T C H C O N F I G U R a T I O N Adjust Sequence.. button Local Extensions Call Cascade L K S W I T C H U S E R G U I D E U K & I R E L a N D L K S W I T C H C O N F I G U R a T I O N Remote Extensions Call Cascade L K S W I T C H C O N F I G U R a T I O N Extension Ring Groups Call Cascade Call Back/DISA Step Auto Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Prompted Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Disa Options Audio Controls Line Controls Extension ControlsVoIP Codec Selection Transfer Options Transfer and clear MiscellaneousTransferring from a Home phone Remote Transfer Caller in queue reminder Call Back ring returnIf being used with another PBX Internal clock setting Intercom CallsFax Over IP Audio Output Options TroubleshootingInternal Caller ID options Auto Attendant Transfer Prompts Ring Patterns Double Recall timeWay Calling wait time Non-detection of disconnect-clear Auto Route Selection Troubleshooting AdvancedAuto Attendant Adjustments Dtmf Detection Line CPC/Disconnect Clear Ringback ControlFax Detection VoIP Ports Receiving calls using the Auto Attendant Receiving calls without the Auto Attendant Receiving calls at a Local Extension Office Making and Receiving CallsMaking calls from a Local Extension Place ‘out-of-office’ calls from a Local Extension Call Pick Up Placing calls on Hold at a Local ExtensionTransferring calls Place calls on hold Call Park Parking and retrieving callers Parking a callerFrom a Local Extension to any outside telephone number Retrieving a parked call Parking a caller using Auto ParkUsing Call Park with the Paging option Call Queue/UCD/Call Waiting Queuing and retrieving callers Queuing callers to an Extension Ring Group Using the TalkSwitch Call Waiting feature Conference calling with TalkSwitchCase B Two outside callers and one Local Extension Making and receiving calls using VoIP Using Phones connected in parallel to TalkSwitch Transferring calls on parallel-connected phones Modems and telephone line access Transferring calls from a Remote Extension OUT of the Office Receiving Calls Through Call ForwardingThree ways to forward calls Transferring calls Screening options for forwarded calls Forwarding calls with screening Making calls Using the Talkswitch Voicemail SystemCalls over VoIP with SIP phones and Gateways Receiving calls Retrieving messages/Accessing a voice mailbox Activating voicemail boxes Listen to messages press Change personal options press Pager and Cell Phone notificationChange greeting options press Record name for Dial by Name Directory press Music on Hold Mode Switching OptionsManual Mode Switching Music on Hold and Call Forwarding to Remote Extensions Using Call Bridge Automatic Mode Switching using the Time SchedulerHow to use Disa Call Bridge Using Call Back Activate Call Back Accepting the Call Back Upgrading the Talkswitch Software and Firmware Step #1 Check current version Step #2 Download new software and firmware Step #3 Updating the firmware I N G T a L K S W I T C H Page L L D E T a I L RE CO RD LO G G I N G C D R Enabling Call Detail Record CDR Logging Web Interface Store to File on TalkSwitch System Information IP Configuration page in the softwareRetrieving Data Click on the link for Call Detail Record CDR Management Serial Interface Real Time to Serial Interface Analyzing the Data Click on Transfer Capture Text Example Example Page Introduction to Voip Optimizing Your IP Network for VoipBroadband Connection Router/NAT/Firewall Does a VoIP call sound like a regular phone call? Local Area NetworkHow does VoIP work? High-speed connections on both ends of the call What happens to VoIP if the IP network fails? If the power goes out, does the VoIP network stay up?Choose the right Codec for your location Can a firewall prevent VoIP calls from passing through? What is SIP? What is NAT and how does it affect VoIP? What is a SIP Proxy and Registrar? What is Dynamic DNS? What is the drawback of using Dynamic DNS? What is a port number?How often will my Public IP address change? L P a N D TRO U B L E S H O O T I N G Troubleshooting Problems that may occur during Configuration Page Music on Hold Answering and Fax Machines Other Possible Local Extension Problems L K S W I T C H U S E R G U I D E U K & I R E L a N D Problems that may occur with VoIP L K S W I T C H U S E R G U I D E U K & I R E L a N D Caller Display Distinctive Ringing Multi-Line Service / Hunting Facilities Three Way Calling/Conference Application Notes Telephone Company Services Centrex TransferPage I CK CO M M a N D S L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X C L K S W I T C H U S E R G U I D E U K & I R E L a N D User Defined An Extension, Ring Group, Auto L K S W I T C H U S E R G U I D E U K & I R E L a N D RE G U L a T O R Y I N F O R M a T I O N Disposal Product Suffix Intended Markets TA L K S W I T CH E -YE a R WA R R a N T Y Warranty Service Pstn Analogue Telephone Line Interface Extension Interface System TalkSwitch settings and configurations Calling FeaturesMode Scheduling and Power Interruptions L K S W I T C H U S E R G U I D E U K & I R E L a N D Copyright 1998 by the Massachusetts Institute of Technology Copyright 2000-2003 Intel Corporation. All rights reserved L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X F Page O S S a R Y CNG CTI Dtmf LED L K S W I T C H U S E R G U I D E U K & I R E L a N D TX/RX L K S W I T C H U S E R G U I D E U K & I R E L a N D