Talkswitch CT.TS005.001101.UK manual L K S W I T C H U S E R G U I D E U K & I R E L a N D

Note: TalkSwitch waits 1.5 seconds after your caller inputs a digit before following with another digit. If another digit is not received, TalkSwitch follows the action set for the single digit. This allows caller to use ‘1‘ for the auto attendant option and ‘111‘ as an extension number.

If a fax call is detected then:

If TalkSwitch detects a fax call (identified by the CNG tones emitted from the fax), it can route it to a Local Extension. If you do not want to use fax detection, have TalkSwitch perform no action.

After the Auto Attendant has finished playing and no selection was made within x seconds then

If no selection is detected at the specified Auto Attendant, TalkSwitch can route the call to any Local or Remote Extension, Ring Group, Voice mailbox, Auto Attendant, Announcement, dial by name directory, queue the caller or hang up. This feature is included for callers who do not have a touch-tone phone or for a fax call where the calling fax machine does not emit a CNG tone. It can also be used to forward calls immediately after the Auto Attendant answers the call. You can specify the length of time after the Auto Attendant has finished playing before it performs the ‘no selection’ action.

Note: Fax calls are detected by a series of beeps called a CNG tone (not all fax machines emit a CNG tone). If a fax machine sends this tone while trying to establish a connection to a fax machine connected to TalkSwitch, TalkSwitch will handle the call accordingly. As a result, TalkSwitch is able to detect those fax calls and route them to the fax machine. To guarantee the reception of every fax, we recommend the use of a ‘Distinctive Ring Number’ added to one of your lines for fax calls. TalkSwitch can then handle all fax calls consistently. See section 2.3.3.8.

The digits 6, 7, 8 and 9 are not available as programmable options. They are used for other system features.

If 6 is dialed

If you press ‘6’ at the Auto Attendant, you are able to configure and use Auto and Prompted Call Back. See section 2.3.6.1 for more details about configuring Call Back and section 3.7.2 for details on using Call Back.

Note: If you dial ‘6’ at the Auto Attendant and no Call Back is enabled,

TalkSwitch answers with the prompt: “I am sorry, there is no matching entry for these digits”.

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