Talkswitch CT.TS005.001101.UK instruction

C H A P T E R 2

TA L K S W I T C H CO N F I G U R A T I O N

2.1INSTALL THE TALKSWITCH CONFIGURATION SOFTWARE

Insert the TalkSwitch CD into your CD drive. The Install program starts automatically.

If you prefer to use Windows Explorer:

Double-click the My Computer icon.

Double-click the CD-ROM/DVD drive.

Double-click the Startscreen.exe file.

Follow the instructions on the screen.

Important: The latest version of the TalkSwitch software can also be downloaded from the TalkSwitch website http://global.talkswitch.com. Select the country or region.

Configuration software system requirements:

•PC running Windows XP/2000

•120 MB free hard disk space

•128 MB RAM

•An available USB or Serial port (for 24 models)

•An available Ethernet port (for 48 models)

•800 x 600 minimum video resolution

If you are having problems retrieving the settings from TalkSwitch, please check Appendix A: Help and Troubleshooting.

T A L K S W I T C H C O N F I G U R A T I O N

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Talkswitch CT.TS005.001101.UK manual TA L K S W I T C H CO N F I G U R a T I O N

Contents

User Guide Copyright Information Power & Lightning Surges Power Adaptor & Power CordsTemperature & Environment Power Failure MaintenanceEmergency Service Access TalkSwitch Usage TA B L E O F CO N T E N T S 1.1 B L E O F C O N T E N T SI I Call Detail Record CDR Logging Open the system package, which will contain Installation Light State Description Front Panel Lights Back Panel TalkSwitch 24 Models TalkSwitch 48 Models Ports Purpose TalkSwitch 28 Models Plugging Into the Back Panel Connecting telephone lines Connecting extension telephones and other devices Connecting devices to the Music and PA portsAttach an Internal or External Modem Connecting TalkSwitch to a LAN for local configuration Connecting TalkSwitch to a LAN and/or PCConnecting TalkSwitch to a PC using a USB cable Connecting TalkSwitch to a PC using a Serial cable Using 2 or More Talkswitch Units on a LAN Connecting to TalkSwitch over IPConnecting 2 or more TalkSwitch units to a LAN Setting the Unit ID for the first time Changing the Unit ID How unit IDs affect system extension numbersUnit ID Keep track of the lines and extensions Configuration SettingsOptimizing the system for networked use Outgoing Line Hunt Groups Voicemail TA L K S W I T C H CO N F I G U R a T I O N Connection Type Running the Talkswitch Software System Configuration Configuration screenButton Restore Firmware File Menu View MenuTools Menu Configuration Navigation Start Menu Programs TalkSwitch DocumentationHelp Menu Disa System Information Administration IP Configuration Location SettingsConfigure TalkSwitch IP settings Public WAN IP Address System IP Settings section System IP Settings section Public WAN IP Address see previous section VoIP Configuration TalkSwitch Profile tab User Name and Password Section VoIP Numbers View Registrar Entries buttonView Registration Status button Service Provider Profile tab Pstn analogue telephone Lines Phone numbers section Telephone company services section L K S W I T C H U S E R G U I D E U K & I R E L a N D VoIP Numbers TalkSwitch Profile section Line Hunt Groups Service Provider Profile section Automatic Route Selection and Toll Restriction Planning Automatic Route Selection and Toll Restriction Configure Line Hunt Groups also, see section Entering Leading Digits and Assigning Actions L K S W I T C H U S E R G U I D E U K & I R E L a N D Click the Hunt Group Access button Set Local Extension Hunt Group Access Additional Notes System Information Administration Fax Information Local Extensions Direct Line Access button Caller ID Information sectionPhone Type Remote Extensions Hunt Group Access button Forwarding Information Different uses for Extension Ring Groups Extension Ring Groups Set Ring Group section Identify types of calls by different ring patterns On-Hold Settings Transfer SettingsOn-hold/Ringback Local Extension Voicemail Voicemail Voicemail Notification Settings section Mailbox Option sectionLoad Greeting button Configuration Notification Options button Remote Extension Voicemail Load Greeting button Voicemail Notification Settings tab General Voicemail Global Settings Global Message Waiting IndicatorMailbox Settings Call Handling Reset Mailboxes buttonModes View Mailbox Data button Auto Attendant Record Auto Attendant messages At the Auto Attendant, perform the following actions Recording Auto Attendants from an out-of-office phone L K S W I T C H C O N F I G U R a T I O N L K S W I T C H U S E R G U I D E U K & I R E L a N D Load Auto Attendant button Utilities for an auto attendant Record Instructions button On an incoming call during mode 1 or Erase Instructions buttonAuto Attendant L K S W I T C H C O N F I G U R a T I O N Adjust Sequence.. button Local Extensions Call Cascade L K S W I T C H U S E R G U I D E U K & I R E L a N D L K S W I T C H C O N F I G U R a T I O N Remote Extensions Call Cascade L K S W I T C H C O N F I G U R a T I O N Extension Ring Groups Call Cascade Call Back/DISA Step Auto Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Prompted Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Disa Audio Controls Options Line Controls Extension ControlsVoIP Codec Selection Transfer Options Transferring from a Home phone MiscellaneousTransfer and clear Remote Transfer Caller in queue reminder Call Back ring returnIf being used with another PBX Internal clock setting Intercom CallsFax Over IP Internal Caller ID options TroubleshootingAudio Output Options Auto Attendant Transfer Prompts Way Calling wait time Double Recall timeRing Patterns Non-detection of disconnect-clear Auto Attendant Adjustments Troubleshooting AdvancedAuto Route Selection Dtmf Detection Line CPC/Disconnect Clear Ringback ControlFax Detection VoIP Ports Receiving calls without the Auto Attendant Receiving calls using the Auto Attendant Making calls from a Local Extension Office Making and Receiving CallsReceiving calls at a Local Extension Place ‘out-of-office’ calls from a Local Extension Transferring calls Placing calls on Hold at a Local ExtensionCall Pick Up Place calls on hold Call Park Parking and retrieving callers Parking a callerFrom a Local Extension to any outside telephone number Using Call Park with the Paging option Parking a caller using Auto ParkRetrieving a parked call Call Queue/UCD/Call Waiting Queuing and retrieving callers Queuing callers to an Extension Ring Group Using the TalkSwitch Call Waiting feature Conference calling with TalkSwitchCase B Two outside callers and one Local Extension Making and receiving calls using VoIP Transferring calls on parallel-connected phones Using Phones connected in parallel to TalkSwitch Modems and telephone line access Three ways to forward calls OUT of the Office Receiving Calls Through Call ForwardingTransferring calls from a Remote Extension Transferring calls Forwarding calls with screening Screening options for forwarded calls Calls over VoIP with SIP phones and Gateways Using the Talkswitch Voicemail SystemMaking calls Receiving calls Activating voicemail boxes Retrieving messages/Accessing a voice mailbox Listen to messages press Change greeting options press Pager and Cell Phone notificationChange personal options press Record name for Dial by Name Directory press Manual Mode Switching Mode Switching OptionsMusic on Hold Music on Hold and Call Forwarding to Remote Extensions Using Call Bridge Automatic Mode Switching using the Time SchedulerHow to use Disa Call Bridge Using Call Back Accepting the Call Back Activate Call Back Step #1 Check current version Upgrading the Talkswitch Software and Firmware Step #3 Updating the firmware Step #2 Download new software and firmware I N G T a L K S W I T C H Page Enabling Call Detail Record CDR Logging L L D E T a I L RE CO RD LO G G I N G C D R Web Interface Store to File on TalkSwitch System Information IP Configuration page in the softwareRetrieving Data Click on the link for Call Detail Record CDR Management Serial Interface Real Time to Serial Interface Click on Transfer Capture Text Analyzing the Data Example Example Page Introduction to Voip Optimizing Your IP Network for VoipBroadband Connection Router/NAT/Firewall How does VoIP work? Local Area NetworkDoes a VoIP call sound like a regular phone call? High-speed connections on both ends of the call Choose the right Codec for your location If the power goes out, does the VoIP network stay up?What happens to VoIP if the IP network fails? Can a firewall prevent VoIP calls from passing through? What is SIP? What is NAT and how does it affect VoIP? What is Dynamic DNS? What is a SIP Proxy and Registrar? What is the drawback of using Dynamic DNS? What is a port number?How often will my Public IP address change? L P a N D TRO U B L E S H O O T I N G Troubleshooting Problems that may occur during Configuration Page Music on Hold Answering and Fax Machines Other Possible Local Extension Problems L K S W I T C H U S E R G U I D E U K & I R E L a N D Problems that may occur with VoIP L K S W I T C H U S E R G U I D E U K & I R E L a N D Distinctive Ringing Caller Display Three Way Calling/Conference Multi-Line Service / Hunting Facilities Centrex Transfer Application Notes Telephone Company ServicesPage I CK CO M M a N D S L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X C L K S W I T C H U S E R G U I D E U K & I R E L a N D User Defined An Extension, Ring Group, Auto L K S W I T C H U S E R G U I D E U K & I R E L a N D RE G U L a T O R Y I N F O R M a T I O N Product Suffix Intended Markets Disposal TA L K S W I T CH E -YE a R WA R R a N T Y Warranty Service Extension Interface Pstn Analogue Telephone Line Interface System TalkSwitch settings and configurations Calling FeaturesMode Scheduling and Power Interruptions L K S W I T C H U S E R G U I D E U K & I R E L a N D Copyright 2000-2003 Intel Corporation. All rights reserved Copyright 1998 by the Massachusetts Institute of Technology L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X F Page O S S a R Y CNG CTI Dtmf LED L K S W I T C H U S E R G U I D E U K & I R E L a N D TX/RX L K S W I T C H U S E R G U I D E U K & I R E L a N D