Example | Talkswitch CT.TS005.001101.UK manual

7.Connection — This column indicates where the call was for each event. This includes Auto Attendants, Voicemail, extension ringing or queuing. ‘RCO‘ indicates that multiple extensions are ringing.

Exxx = Connected to Extension xxx

(xxx = 111-118, 121- 128, 131-138, 141-148) Axxx = Connected to Auto Attendant 00x (x= 1 to 9) Rxxx = Ringing at Extension xxx

(xxx = 111-118, 121-128, 131-138, 141-148) Qxxx = Queued at Extension xxx

(xxx = 111-118, 121-128, 131-138, 141-148, 300-309) Mxxx = Connected to Voice Mailbox xxx

(xxx = 111-148, 211-248, 410-449)

COxx = Forwarded out on Line xx. (See “10. Line” below for more details).

8.Phone Number — This column displays the phone number of the inbound caller (if available) or the outbound caller.

9.Name — This column displays the name of the caller (if available).

10.Line — This column indicates on which Box and Line the call came in or out. The format of this information is Box # then Line #. Lines 1-4 are PSTN lines and 5-8 are VoIP lines. Example:

11 — Box 1, Line 1

23 — Box 2, Line 3

16 — Box 1, VoIP 2

11.Account Number — This column contains an account number that the user can assign after a call. This allows you to group calls together that may have been placed over time to calculate the total amount of time spent with a particular customer. The account number can be a numerical

code up to 15 digits in length. To assign an account number after a call has been completed, dial * 8 8 + <Account Number> + # .

If Direct Line Access is enabled on an extension, dial * 8 8 + <Account Number> + # .

The data can easily be imported into any call management software or an Excel spreadsheet as a delimited text file. After the import, the data can be grouped and tallied based on the criteria set forth.

Example:
1.	Total line usage for a day	4.	Average call times
2.	Number of inbound calls	5.	Number of calls per line

3. Wait times

C A L L D E T A I L R E C O R D L O G G I N G

1 1 7

Image 125

Talkswitch CT.TS005.001101.UK manual Example

Contents

User Guide Copyright Information Temperature & Environment Power & Lightning SurgesPower Adaptor & Power Cords Power Failure MaintenanceEmergency Service Access TalkSwitch Usage TA B L E O F CO N T E N T S 1.1 B L E O F C O N T E N T SI I Call Detail Record CDR Logging Open the system package, which will contain Installation Light State Description Front Panel Lights Back Panel TalkSwitch 24 Models TalkSwitch 48 Models Ports Purpose TalkSwitch 28 Models Plugging Into the Back Panel Connecting telephone lines Attach an Internal or External Modem Connecting extension telephones and other devicesConnecting devices to the Music and PA ports Connecting TalkSwitch to a LAN for local configuration Connecting TalkSwitch to a LAN and/or PCConnecting TalkSwitch to a PC using a USB cable Connecting TalkSwitch to a PC using a Serial cable Connecting 2 or more TalkSwitch units to a LAN Using 2 or More Talkswitch Units on a LANConnecting to TalkSwitch over IP Setting the Unit ID for the first time Unit ID Changing the Unit IDHow unit IDs affect system extension numbers Keep track of the lines and extensions Configuration SettingsOptimizing the system for networked use Outgoing Line Hunt Groups Voicemail TA L K S W I T C H CO N F I G U R a T I O N Connection Type Running the Talkswitch Software Button Restore Firmware System ConfigurationConfiguration screen Tools Menu File MenuView Menu Help Menu Configuration NavigationStart Menu Programs TalkSwitch Documentation Disa System Information Administration Configure TalkSwitch IP settings IP ConfigurationLocation Settings Public WAN IP Address System IP Settings section System IP Settings section Public WAN IP Address see previous section VoIP Configuration TalkSwitch Profile tab User Name and Password Section View Registration Status button VoIP NumbersView Registrar Entries button Service Provider Profile tab Pstn analogue telephone Lines Phone numbers section Telephone company services section L K S W I T C H U S E R G U I D E U K & I R E L a N D VoIP Numbers TalkSwitch Profile section Line Hunt Groups Service Provider Profile section Automatic Route Selection and Toll Restriction Planning Automatic Route Selection and Toll Restriction Configure Line Hunt Groups also, see section Entering Leading Digits and Assigning Actions L K S W I T C H U S E R G U I D E U K & I R E L a N D Click the Hunt Group Access button Set Local Extension Hunt Group Access Additional Notes System Information Administration Fax Information Local Extensions Phone Type Direct Line Access buttonCaller ID Information section Remote Extensions Hunt Group Access button Forwarding Information Different uses for Extension Ring Groups Extension Ring Groups Set Ring Group section Identify types of calls by different ring patterns On-hold/Ringback On-Hold SettingsTransfer Settings Local Extension Voicemail Voicemail Load Greeting button Voicemail Notification Settings sectionMailbox Option section Configuration Notification Options button Remote Extension Voicemail Load Greeting button Voicemail Notification Settings tab General Voicemail Mailbox Settings Global SettingsGlobal Message Waiting Indicator Call Handling Reset Mailboxes buttonModes View Mailbox Data button Auto Attendant Record Auto Attendant messages At the Auto Attendant, perform the following actions Recording Auto Attendants from an out-of-office phone L K S W I T C H C O N F I G U R a T I O N L K S W I T C H U S E R G U I D E U K & I R E L a N D Load Auto Attendant button Utilities for an auto attendant Record Instructions button Auto Attendant On an incoming call during mode 1 orErase Instructions button L K S W I T C H C O N F I G U R a T I O N Adjust Sequence.. button Local Extensions Call Cascade L K S W I T C H U S E R G U I D E U K & I R E L a N D L K S W I T C H C O N F I G U R a T I O N Remote Extensions Call Cascade L K S W I T C H C O N F I G U R a T I O N Extension Ring Groups Call Cascade Call Back/DISA Step Auto Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Prompted Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Disa Audio Controls Options VoIP Codec Selection Line ControlsExtension Controls Transfer Options Transferring from a Home phone MiscellaneousTransfer and clear Remote Transfer If being used with another PBX Caller in queue reminderCall Back ring return Fax Over IP Internal clock settingIntercom Calls Internal Caller ID options TroubleshootingAudio Output Options Auto Attendant Transfer Prompts Way Calling wait time Double Recall timeRing Patterns Non-detection of disconnect-clear Auto Attendant Adjustments Troubleshooting AdvancedAuto Route Selection Dtmf Detection Fax Detection Line CPC/Disconnect ClearRingback Control VoIP Ports Receiving calls without the Auto Attendant Receiving calls using the Auto Attendant Making calls from a Local Extension Office Making and Receiving CallsReceiving calls at a Local Extension Place ‘out-of-office’ calls from a Local Extension Transferring calls Placing calls on Hold at a Local ExtensionCall Pick Up Place calls on hold From a Local Extension to any outside telephone number Call Park Parking and retrieving callersParking a caller Using Call Park with the Paging option Parking a caller using Auto ParkRetrieving a parked call Call Queue/UCD/Call Waiting Queuing and retrieving callers Queuing callers to an Extension Ring Group Case B Two outside callers and one Local Extension Using the TalkSwitch Call Waiting featureConference calling with TalkSwitch Making and receiving calls using VoIP Transferring calls on parallel-connected phones Using Phones connected in parallel to TalkSwitch Modems and telephone line access Three ways to forward calls OUT of the Office Receiving Calls Through Call ForwardingTransferring calls from a Remote Extension Transferring calls Forwarding calls with screening Screening options for forwarded calls Calls over VoIP with SIP phones and Gateways Using the Talkswitch Voicemail SystemMaking calls Receiving calls Activating voicemail boxes Retrieving messages/Accessing a voice mailbox Listen to messages press Change greeting options press Pager and Cell Phone notificationChange personal options press Record name for Dial by Name Directory press Manual Mode Switching Mode Switching OptionsMusic on Hold Music on Hold and Call Forwarding to Remote Extensions How to use Disa Call Bridge Using Call BridgeAutomatic Mode Switching using the Time Scheduler Using Call Back Accepting the Call Back Activate Call Back Step #1 Check current version Upgrading the Talkswitch Software and Firmware Step #3 Updating the firmware Step #2 Download new software and firmware I N G T a L K S W I T C H Page Enabling Call Detail Record CDR Logging L L D E T a I L RE CO RD LO G G I N G C D R Retrieving Data Web Interface Store to File on TalkSwitchSystem Information IP Configuration page in the software Click on the link for Call Detail Record CDR Management Serial Interface Real Time to Serial Interface Click on Transfer Capture Text Analyzing the Data Example Example Page Broadband Connection Introduction to VoipOptimizing Your IP Network for Voip Router/NAT/Firewall How does VoIP work? Local Area NetworkDoes a VoIP call sound like a regular phone call? High-speed connections on both ends of the call Choose the right Codec for your location If the power goes out, does the VoIP network stay up?What happens to VoIP if the IP network fails? Can a firewall prevent VoIP calls from passing through? What is SIP? What is NAT and how does it affect VoIP? What is Dynamic DNS? What is a SIP Proxy and Registrar? How often will my Public IP address change? What is the drawback of using Dynamic DNS?What is a port number? L P a N D TRO U B L E S H O O T I N G Troubleshooting Problems that may occur during Configuration Page Music on Hold Answering and Fax Machines Other Possible Local Extension Problems L K S W I T C H U S E R G U I D E U K & I R E L a N D Problems that may occur with VoIP L K S W I T C H U S E R G U I D E U K & I R E L a N D Distinctive Ringing Caller Display Three Way Calling/Conference Multi-Line Service / Hunting Facilities Centrex Transfer Application Notes Telephone Company ServicesPage I CK CO M M a N D S L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X C L K S W I T C H U S E R G U I D E U K & I R E L a N D User Defined An Extension, Ring Group, Auto L K S W I T C H U S E R G U I D E U K & I R E L a N D RE G U L a T O R Y I N F O R M a T I O N Product Suffix Intended Markets Disposal TA L K S W I T CH E -YE a R WA R R a N T Y Warranty Service Extension Interface Pstn Analogue Telephone Line Interface System Mode Scheduling and Power Interruptions TalkSwitch settings and configurationsCalling Features L K S W I T C H U S E R G U I D E U K & I R E L a N D Copyright 2000-2003 Intel Corporation. All rights reserved Copyright 1998 by the Massachusetts Institute of Technology L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X F Page O S S a R Y CNG CTI Dtmf LED L K S W I T C H U S E R G U I D E U K & I R E L a N D TX/RX L K S W I T C H U S E R G U I D E U K & I R E L a N D