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Talkswitch CT.TS005.001101.UK manual L K S W I T C H U S E R G U I D E U K & I R E L a N D

Models: CT.TS005.001101.UK

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TalkSwitch’s Remote Extensions are virtual extensions.

Voicemail (Call Answer) A service provided by TalkSwitch or telephone companies which gives callers the opportunity to leave a message when your extension or telephone line is busy or unanswered.

VoIP

Voice over IP is a term used to describe the technology of taking voice and then applying algorithms to digitize, compress and carry the data over an IP connection.

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T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D

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Talkswitch CT.TS005.001101.UK manual L K S W I T C H U S E R G U I D E U K & I R E L a N D

Contents

User Guide Copyright Information Power & Lightning Surges Power Adaptor & Power CordsTemperature & Environment Emergency Service Access MaintenancePower Failure TalkSwitch UsageTA B L E O F CO N T E N T S 1.1 B L E O F C O N T E N T SI I Call Detail Record CDR Logging Installation Open the system package, which will containFront Panel Lights Light State DescriptionTalkSwitch 24 Models TalkSwitch 48 Models Back PanelTalkSwitch 28 Models Ports PurposeConnecting telephone lines Plugging Into the Back PanelConnecting extension telephones and other devices Connecting devices to the Music and PA portsAttach an Internal or External Modem Connecting TalkSwitch to a PC using a USB cable Connecting TalkSwitch to a LAN and/or PCConnecting TalkSwitch to a LAN for local configuration Connecting TalkSwitch to a PC using a Serial cableUsing 2 or More Talkswitch Units on a LAN Connecting to TalkSwitch over IPConnecting 2 or more TalkSwitch units to a LAN Setting the Unit ID for the first time Changing the Unit ID How unit IDs affect system extension numbersUnit ID Optimizing the system for networked use Configuration SettingsKeep track of the lines and extensions Outgoing Line Hunt GroupsVoicemail TA L K S W I T C H CO N F I G U R a T I O N Running the Talkswitch Software Connection TypeSystem Configuration Configuration screenButton Restore Firmware File Menu View MenuTools Menu Configuration Navigation Start Menu Programs TalkSwitch DocumentationHelp Menu System Information DisaAdministration IP Configuration Location SettingsConfigure TalkSwitch IP settings System IP Settings section Public WAN IP AddressSystem IP Settings section VoIP Configuration Public WAN IP Address see previous sectionTalkSwitch Profile tab User Name and Password Section VoIP Numbers View Registrar Entries buttonView Registration Status button Service Provider Profile tab Pstn analogue telephone Lines Telephone company services section Phone numbers sectionL K S W I T C H U S E R G U I D E U K & I R E L a N D TalkSwitch Profile section VoIP NumbersService Provider Profile section Line Hunt GroupsAutomatic Route Selection and Toll Restriction Configure Line Hunt Groups also, see section Planning Automatic Route Selection and Toll RestrictionEntering Leading Digits and Assigning Actions L K S W I T C H U S E R G U I D E U K & I R E L a N D Set Local Extension Hunt Group Access Click the Hunt Group Access buttonSystem Information Administration Additional NotesFax Information Local Extensions Direct Line Access button Caller ID Information sectionPhone Type Hunt Group Access button Remote ExtensionsForwarding Information Extension Ring Groups Different uses for Extension Ring GroupsIdentify types of calls by different ring patterns Set Ring Group sectionOn-Hold Settings Transfer SettingsOn-hold/Ringback Voicemail Local Extension VoicemailVoicemail Notification Settings section Mailbox Option sectionLoad Greeting button Configuration Notification Options button Load Greeting button Voicemail Notification Settings tab Remote Extension VoicemailGeneral Voicemail Global Settings Global Message Waiting IndicatorMailbox Settings Modes Reset Mailboxes buttonCall Handling View Mailbox Data buttonAuto Attendant Record Auto Attendant messages Recording Auto Attendants from an out-of-office phone At the Auto Attendant, perform the following actionsL K S W I T C H C O N F I G U R a T I O N L K S W I T C H U S E R G U I D E U K & I R E L a N D Utilities for an auto attendant Record Instructions button Load Auto Attendant buttonOn an incoming call during mode 1 or Erase Instructions buttonAuto Attendant L K S W I T C H C O N F I G U R a T I O N Adjust Sequence.. button Local Extensions Call Cascade L K S W I T C H U S E R G U I D E U K & I R E L a N D L K S W I T C H C O N F I G U R a T I O N Remote Extensions Call Cascade L K S W I T C H C O N F I G U R a T I O N Extension Ring Groups Call Cascade Call Back/DISA Step Auto Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Prompted Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Disa Options Audio ControlsLine Controls Extension ControlsVoIP Codec Selection Transfer Options Transfer and clear MiscellaneousTransferring from a Home phone Remote TransferCaller in queue reminder Call Back ring returnIf being used with another PBX Internal clock setting Intercom CallsFax Over IP Audio Output Options TroubleshootingInternal Caller ID options Auto Attendant Transfer PromptsRing Patterns Double Recall timeWay Calling wait time Non-detection of disconnect-clearAuto Route Selection Troubleshooting AdvancedAuto Attendant Adjustments Dtmf DetectionLine CPC/Disconnect Clear Ringback ControlFax Detection VoIP Ports Receiving calls using the Auto Attendant Receiving calls without the Auto AttendantReceiving calls at a Local Extension Office Making and Receiving CallsMaking calls from a Local Extension Place ‘out-of-office’ calls from a Local ExtensionCall Pick Up Placing calls on Hold at a Local ExtensionTransferring calls Place calls on holdCall Park Parking and retrieving callers Parking a callerFrom a Local Extension to any outside telephone number Retrieving a parked call Parking a caller using Auto ParkUsing Call Park with the Paging option Call Queue/UCD/Call Waiting Queuing and retrieving callersQueuing callers to an Extension Ring Group Using the TalkSwitch Call Waiting feature Conference calling with TalkSwitchCase B Two outside callers and one Local Extension Making and receiving calls using VoIP Using Phones connected in parallel to TalkSwitch Transferring calls on parallel-connected phonesModems and telephone line access Transferring calls from a Remote Extension OUT of the Office Receiving Calls Through Call ForwardingThree ways to forward calls Transferring callsScreening options for forwarded calls Forwarding calls with screeningMaking calls Using the Talkswitch Voicemail SystemCalls over VoIP with SIP phones and Gateways Receiving callsRetrieving messages/Accessing a voice mailbox Activating voicemail boxesListen to messages press Change personal options press Pager and Cell Phone notificationChange greeting options press Record name for Dial by Name Directory pressMusic on Hold Mode Switching OptionsManual Mode Switching Music on Hold and Call Forwarding to Remote ExtensionsUsing Call Bridge Automatic Mode Switching using the Time SchedulerHow to use Disa Call Bridge Using Call Back Activate Call Back Accepting the Call BackUpgrading the Talkswitch Software and Firmware Step #1 Check current versionStep #2 Download new software and firmware Step #3 Updating the firmwareI N G T a L K S W I T C H Page L L D E T a I L RE CO RD LO G G I N G C D R Enabling Call Detail Record CDR LoggingWeb Interface Store to File on TalkSwitch System Information IP Configuration page in the softwareRetrieving Data Click on the link for Call Detail Record CDR Management Serial Interface Real Time to Serial Interface Analyzing the Data Click on Transfer Capture TextExample Example Page Introduction to Voip Optimizing Your IP Network for VoipBroadband Connection Router/NAT/Firewall Does a VoIP call sound like a regular phone call? Local Area NetworkHow does VoIP work? High-speed connections on both ends of the callWhat happens to VoIP if the IP network fails? If the power goes out, does the VoIP network stay up?Choose the right Codec for your location Can a firewall prevent VoIP calls from passing through?What is SIP? What is NAT and how does it affect VoIP? What is a SIP Proxy and Registrar? What is Dynamic DNS?What is the drawback of using Dynamic DNS? What is a port number?How often will my Public IP address change? L P a N D TRO U B L E S H O O T I N G Troubleshooting Problems that may occur during Configuration Page Music on Hold Answering and Fax Machines Other Possible Local Extension Problems L K S W I T C H U S E R G U I D E U K & I R E L a N D Problems that may occur with VoIP L K S W I T C H U S E R G U I D E U K & I R E L a N D Caller Display Distinctive RingingMulti-Line Service / Hunting Facilities Three Way Calling/ConferenceApplication Notes Telephone Company Services Centrex TransferPage I CK CO M M a N D S L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X C L K S W I T C H U S E R G U I D E U K & I R E L a N D User Defined An Extension, Ring Group, Auto L K S W I T C H U S E R G U I D E U K & I R E L a N D RE G U L a T O R Y I N F O R M a T I O N Disposal Product Suffix Intended MarketsTA L K S W I T CH E -YE a R WA R R a N T Y Warranty Service Pstn Analogue Telephone Line Interface Extension InterfaceSystem TalkSwitch settings and configurations Calling FeaturesMode Scheduling and Power Interruptions L K S W I T C H U S E R G U I D E U K & I R E L a N D Copyright 1998 by the Massachusetts Institute of Technology Copyright 2000-2003 Intel Corporation. All rights reservedL K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X F Page O S S a R Y CNG CTI Dtmf LED L K S W I T C H U S E R G U I D E U K & I R E L a N D TX/RX L K S W I T C H U S E R G U I D E U K & I R E L a N D