2.3.6 Call Back/DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
2.3.6.1 Auto Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
2.3.6.2 Prompted Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
2.3.6.3 DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
2.3.7 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
2.3.7.1 Audio Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
2.3.7.2 Transfer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
2.3.7.3 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
2.3.7.4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
2.3.7.5 Troubleshooting — Advanced . . . . . . . . . . . . . . . . . . . . . . . . 84
CHAPTER 3: USING TALKSWITCH |
|
3.1 In the Office — Receiving Calls with or without the Auto Attendant | 87 |
3.1.1 Receiving calls using the Auto Attendant | 87 |
3.1.2 Receiving calls without the Auto Attendant | 87 |
3.2 In the Office — Making and Receiving Calls | 88 |
3.2.1 Making calls from a Local Extension | 88 |
3.2.2 Receiving calls at a Local Extension | 88 |
3.2.3 Placing calls on Hold at a Local Extension | 89 |
3.2.4 Transferring calls | 89 |
3.2.5 Call Park — Parking and retrieving callers | 90 |
3.2.5.1 Parking a caller | 90 |
3.2.5.2 Parking a caller using Auto Park | 91 |
3.2.5.3 Retrieving a parked call | 91 |
3.2.5.4 Using Call Park with the Paging option | 91 |
3.2.6 Call Queue/UCD/Call Waiting — Queuing and retrieving callers | 91 |
3.2.6.1 Queuing calls to a single extension | 91 |
3.2.6.2 Queuing callers to an Extension Ring Group | 92 |
3.2.7 Using the TalkSwitch Call Waiting feature | 93 |
3.2.8 Conference calling with TalkSwitch | 93 |
3.2.9 Making and receiving calls using VoIP | 94 |
3.2.10 Using Phones connected in parallel to TalkSwitch | 95 |
3.2.11 Modems and telephone line access | 96 |
3.3 Out of the Office — Receiving Calls through Call Forwarding | 97 |
3.3.1 The three ways to forward calls | 97 |
3.3.2 Transferring calls from a Remote Extension | 97 |
3.3.3 Screening options for forwarded calls | 98 |
3.3.4 Calls over VoIP with SIP phones and Gateways | 99 |
