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Talkswitch CT.TS005.001101.UK manual Utilities for an auto attendant Record Instructions button

Models: CT.TS005.001101.UK

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If 7 is dialed

TalkSwitch uses 7 to precede PBX Extensions of another Centrex or PBX system. If TalkSwitch is not connected to another system, 7 is inactive. If TalkSwitch is connected to another PBX system, see section 2.3.5.4 for more details.

If 80 – 88 or 9 is dialed

If you press ‘80 – 88 or 9’ at the Auto Attendant, you access DISA if it has been permitted. See section 2.3.6.3 for more details on configuring DISA and section 3.7.1 for details on using DISA.

Utilities for an auto attendant

Record Instructions (button)

Click this button to display a dialog box showing the instructions on how to record and playback an Auto Attendant using a telephone. No adjustments are required for the recording volume. TalkSwitch adjusts the recording volume for optimal recordings.

Load Auto Attendant (button)

Click this button to display a dialog box with instructions on how to load an Auto Attendant using a pre-recorded .wav file. If you want to have Auto Attendants professionally recorded, make sure to specify that the files have to be 8KHz, 8bit, mono, and saved as a µ-law format .wav file.

T A L K S W I T C H C O N F I G U R A T I O N

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Talkswitch CT.TS005.001101.UK manual Utilities for an auto attendant Record Instructions button, Load Auto Attendant button

Contents

User Guide Copyright Information Power Adaptor & Power Cords Power & Lightning SurgesTemperature & Environment TalkSwitch Usage MaintenancePower Failure Emergency Service AccessTA B L E O F CO N T E N T S 1.1 B L E O F C O N T E N T SI I Call Detail Record CDR Logging Open the system package, which will contain InstallationLight State Description Front Panel LightsBack Panel TalkSwitch 24 Models TalkSwitch 48 ModelsPorts Purpose TalkSwitch 28 ModelsPlugging Into the Back Panel Connecting telephone linesConnecting devices to the Music and PA ports Connecting extension telephones and other devicesAttach an Internal or External Modem Connecting TalkSwitch to a PC using a Serial cable Connecting TalkSwitch to a LAN and/or PCConnecting TalkSwitch to a LAN for local configuration Connecting TalkSwitch to a PC using a USB cableConnecting to TalkSwitch over IP Using 2 or More Talkswitch Units on a LANConnecting 2 or more TalkSwitch units to a LAN Setting the Unit ID for the first time How unit IDs affect system extension numbers Changing the Unit IDUnit ID Outgoing Line Hunt Groups Configuration SettingsKeep track of the lines and extensions Optimizing the system for networked useVoicemail TA L K S W I T C H CO N F I G U R a T I O N Connection Type Running the Talkswitch SoftwareConfiguration screen System ConfigurationButton Restore Firmware View Menu File MenuTools Menu Start Menu Programs TalkSwitch Documentation Configuration NavigationHelp Menu Disa System InformationAdministration Location Settings IP ConfigurationConfigure TalkSwitch IP settings Public WAN IP Address System IP Settings sectionSystem IP Settings section Public WAN IP Address see previous section VoIP ConfigurationTalkSwitch Profile tab User Name and Password Section View Registrar Entries button VoIP NumbersView Registration Status button Service Provider Profile tab Pstn analogue telephone Lines Phone numbers section Telephone company services sectionL K S W I T C H U S E R G U I D E U K & I R E L a N D VoIP Numbers TalkSwitch Profile sectionLine Hunt Groups Service Provider Profile sectionAutomatic Route Selection and Toll Restriction Planning Automatic Route Selection and Toll Restriction Configure Line Hunt Groups also, see sectionEntering Leading Digits and Assigning Actions L K S W I T C H U S E R G U I D E U K & I R E L a N D Click the Hunt Group Access button Set Local Extension Hunt Group AccessAdditional Notes System Information AdministrationFax Information Local Extensions Caller ID Information section Direct Line Access buttonPhone Type Remote Extensions Hunt Group Access buttonForwarding Information Different uses for Extension Ring Groups Extension Ring GroupsSet Ring Group section Identify types of calls by different ring patternsTransfer Settings On-Hold SettingsOn-hold/Ringback Local Extension Voicemail VoicemailMailbox Option section Voicemail Notification Settings sectionLoad Greeting button Configuration Notification Options button Remote Extension Voicemail Load Greeting button Voicemail Notification Settings tabGeneral Voicemail Global Message Waiting Indicator Global SettingsMailbox Settings View Mailbox Data button Reset Mailboxes buttonCall Handling ModesAuto Attendant Record Auto Attendant messages At the Auto Attendant, perform the following actions Recording Auto Attendants from an out-of-office phoneL K S W I T C H C O N F I G U R a T I O N L K S W I T C H U S E R G U I D E U K & I R E L a N D Load Auto Attendant button Utilities for an auto attendant Record Instructions buttonErase Instructions button On an incoming call during mode 1 orAuto Attendant L K S W I T C H C O N F I G U R a T I O N Adjust Sequence.. button Local Extensions Call Cascade L K S W I T C H U S E R G U I D E U K & I R E L a N D L K S W I T C H C O N F I G U R a T I O N Remote Extensions Call Cascade L K S W I T C H C O N F I G U R a T I O N Extension Ring Groups Call Cascade Call Back/DISA Step Auto Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Prompted Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Disa Audio Controls OptionsExtension Controls Line ControlsVoIP Codec Selection Transfer Options Remote Transfer MiscellaneousTransferring from a Home phone Transfer and clearCall Back ring return Caller in queue reminderIf being used with another PBX Intercom Calls Internal clock settingFax Over IP Auto Attendant Transfer Prompts TroubleshootingInternal Caller ID options Audio Output OptionsNon-detection of disconnect-clear Double Recall timeWay Calling wait time Ring PatternsDtmf Detection Troubleshooting AdvancedAuto Attendant Adjustments Auto Route SelectionRingback Control Line CPC/Disconnect ClearFax Detection VoIP Ports Receiving calls without the Auto Attendant Receiving calls using the Auto AttendantPlace ‘out-of-office’ calls from a Local Extension Office Making and Receiving CallsMaking calls from a Local Extension Receiving calls at a Local ExtensionPlace calls on hold Placing calls on Hold at a Local ExtensionTransferring calls Call Pick UpParking a caller Call Park Parking and retrieving callersFrom a Local Extension to any outside telephone number Call Queue/UCD/Call Waiting Queuing and retrieving callers Parking a caller using Auto ParkUsing Call Park with the Paging option Retrieving a parked callQueuing callers to an Extension Ring Group Conference calling with TalkSwitch Using the TalkSwitch Call Waiting featureCase B Two outside callers and one Local Extension Making and receiving calls using VoIP Transferring calls on parallel-connected phones Using Phones connected in parallel to TalkSwitchModems and telephone line access Transferring calls OUT of the Office Receiving Calls Through Call ForwardingThree ways to forward calls Transferring calls from a Remote ExtensionForwarding calls with screening Screening options for forwarded callsReceiving calls Using the Talkswitch Voicemail SystemCalls over VoIP with SIP phones and Gateways Making callsActivating voicemail boxes Retrieving messages/Accessing a voice mailboxListen to messages press Record name for Dial by Name Directory press Pager and Cell Phone notificationChange greeting options press Change personal options pressMusic on Hold and Call Forwarding to Remote Extensions Mode Switching OptionsManual Mode Switching Music on HoldAutomatic Mode Switching using the Time Scheduler Using Call BridgeHow to use Disa Call Bridge Using Call Back Accepting the Call Back Activate Call BackStep #1 Check current version Upgrading the Talkswitch Software and FirmwareStep #3 Updating the firmware Step #2 Download new software and firmwareI N G T a L K S W I T C H Page Enabling Call Detail Record CDR Logging L L D E T a I L RE CO RD LO G G I N G C D RSystem Information IP Configuration page in the software Web Interface Store to File on TalkSwitchRetrieving Data Click on the link for Call Detail Record CDR Management Serial Interface Real Time to Serial Interface Click on Transfer Capture Text Analyzing the DataExample Example Page Optimizing Your IP Network for Voip Introduction to VoipBroadband Connection Router/NAT/Firewall High-speed connections on both ends of the call Local Area NetworkHow does VoIP work? Does a VoIP call sound like a regular phone call?Can a firewall prevent VoIP calls from passing through? If the power goes out, does the VoIP network stay up?Choose the right Codec for your location What happens to VoIP if the IP network fails?What is SIP? What is NAT and how does it affect VoIP? What is Dynamic DNS? What is a SIP Proxy and Registrar?What is a port number? What is the drawback of using Dynamic DNS?How often will my Public IP address change? L P a N D TRO U B L E S H O O T I N G Troubleshooting Problems that may occur during Configuration Page Music on Hold Answering and Fax Machines Other Possible Local Extension Problems L K S W I T C H U S E R G U I D E U K & I R E L a N D Problems that may occur with VoIP L K S W I T C H U S E R G U I D E U K & I R E L a N D Distinctive Ringing Caller DisplayThree Way Calling/Conference Multi-Line Service / Hunting FacilitiesCentrex Transfer Application Notes Telephone Company ServicesPage I CK CO M M a N D S L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X C L K S W I T C H U S E R G U I D E U K & I R E L a N D User Defined An Extension, Ring Group, Auto L K S W I T C H U S E R G U I D E U K & I R E L a N D RE G U L a T O R Y I N F O R M a T I O N Product Suffix Intended Markets DisposalTA L K S W I T CH E -YE a R WA R R a N T Y Warranty Service Extension Interface Pstn Analogue Telephone Line InterfaceSystem Calling Features TalkSwitch settings and configurationsMode Scheduling and Power Interruptions L K S W I T C H U S E R G U I D E U K & I R E L a N D Copyright 2000-2003 Intel Corporation. All rights reserved Copyright 1998 by the Massachusetts Institute of TechnologyL K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X F Page O S S a R Y CNG CTI Dtmf LED L K S W I T C H U S E R G U I D E U K & I R E L a N D TX/RX L K S W I T C H U S E R G U I D E U K & I R E L a N D