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Talkswitch CT.TS005.001101.UK manual L K S W I T C H U S E R G U I D E U K & I R E L a N D

Models: CT.TS005.001101.UK

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3-Way Calling/Conference

TalkSwitch can work with a service to forward calls to Remote Extensions or other external phone numbers while using the same line (Same Line Connect). You can use this service as an option for bridging calls to external numbers when calling into TalkSwitch from the outside. If you find that you are having difficulties with line volume levels when forwarding calls to Remote Extensions or using DISA, use 3-way calling to forward calls.

Transfer and Clear (Centrex/Plexar transfer)

TalkSwitch can clear the line after forwarding a call to a Remote Extension, if your telephone line supports this feature. If you enable this feature without having the service, callers are disconnected when TalkSwitch attempts to forward their call to the Remote Extension.

Call Waiting

Check this box if you have a Call Waiting service on the current line. It is strongly recommended that you remove this service from your line(s), since there is no way for TalkSwitch to answer a second call on the same line while it is handling the first call. You may want to consider adding the Hunt/Rollover service to your lines instead.

Caller ID

Check this box if the current line provides Caller ID information. TalkSwitch will pass along the Caller ID information to the selected extensions. Also, TalkSwitch can use the time information provided by Caller ID to update TalkSwitch’s internal clock.

Telephone Company Voicemail

Check this box if you are subscribed to a Telephone Company Voicemail service.

Hunt/Rollover/Busy Forwarding

Check this box if the current line is associated with a Line Hunt or Line Rollover service from the Telephone Company. In general, any lines that belong to a Hunt/Rollover group should be configured to handle calls the same way.

Note: Section 2.3.3.5 only applies to models with VoIP trunks.

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Talkswitch CT.TS005.001101.UK manual L K S W I T C H U S E R G U I D E U K & I R E L a N D

Contents

User Guide Copyright Information Temperature & Environment Power & Lightning SurgesPower Adaptor & Power Cords Emergency Service Access MaintenancePower Failure TalkSwitch UsageTA B L E O F CO N T E N T S 1.1 B L E O F C O N T E N T SI I Call Detail Record CDR Logging Installation Open the system package, which will containFront Panel Lights Light State DescriptionTalkSwitch 24 Models TalkSwitch 48 Models Back PanelTalkSwitch 28 Models Ports PurposeConnecting telephone lines Plugging Into the Back PanelAttach an Internal or External Modem Connecting extension telephones and other devicesConnecting devices to the Music and PA ports Connecting TalkSwitch to a PC using a USB cable Connecting TalkSwitch to a LAN and/or PCConnecting TalkSwitch to a LAN for local configuration Connecting TalkSwitch to a PC using a Serial cableConnecting 2 or more TalkSwitch units to a LAN Using 2 or More Talkswitch Units on a LANConnecting to TalkSwitch over IP Setting the Unit ID for the first time Unit ID Changing the Unit IDHow unit IDs affect system extension numbers Optimizing the system for networked use Configuration SettingsKeep track of the lines and extensions Outgoing Line Hunt GroupsVoicemail TA L K S W I T C H CO N F I G U R a T I O N Running the Talkswitch Software Connection TypeButton Restore Firmware System ConfigurationConfiguration screen Tools Menu File MenuView Menu Help Menu Configuration NavigationStart Menu Programs TalkSwitch Documentation System Information DisaAdministration Configure TalkSwitch IP settings IP ConfigurationLocation Settings System IP Settings section Public WAN IP AddressSystem IP Settings section VoIP Configuration Public WAN IP Address see previous sectionTalkSwitch Profile tab User Name and Password Section View Registration Status button VoIP NumbersView Registrar Entries button Service Provider Profile tab Pstn analogue telephone Lines Telephone company services section Phone numbers sectionL K S W I T C H U S E R G U I D E U K & I R E L a N D TalkSwitch Profile section VoIP NumbersService Provider Profile section Line Hunt GroupsAutomatic Route Selection and Toll Restriction Configure Line Hunt Groups also, see section Planning Automatic Route Selection and Toll RestrictionEntering Leading Digits and Assigning Actions L K S W I T C H U S E R G U I D E U K & I R E L a N D Set Local Extension Hunt Group Access Click the Hunt Group Access buttonSystem Information Administration Additional NotesFax Information Local Extensions Phone Type Direct Line Access buttonCaller ID Information section Hunt Group Access button Remote ExtensionsForwarding Information Extension Ring Groups Different uses for Extension Ring GroupsIdentify types of calls by different ring patterns Set Ring Group sectionOn-hold/Ringback On-Hold SettingsTransfer Settings Voicemail Local Extension VoicemailLoad Greeting button Voicemail Notification Settings sectionMailbox Option section Configuration Notification Options button Load Greeting button Voicemail Notification Settings tab Remote Extension VoicemailGeneral Voicemail Mailbox Settings Global SettingsGlobal Message Waiting Indicator Modes Reset Mailboxes buttonCall Handling View Mailbox Data buttonAuto Attendant Record Auto Attendant messages Recording Auto Attendants from an out-of-office phone At the Auto Attendant, perform the following actionsL K S W I T C H C O N F I G U R a T I O N L K S W I T C H U S E R G U I D E U K & I R E L a N D Utilities for an auto attendant Record Instructions button Load Auto Attendant buttonAuto Attendant On an incoming call during mode 1 orErase Instructions button L K S W I T C H C O N F I G U R a T I O N Adjust Sequence.. button Local Extensions Call Cascade L K S W I T C H U S E R G U I D E U K & I R E L a N D L K S W I T C H C O N F I G U R a T I O N Remote Extensions Call Cascade L K S W I T C H C O N F I G U R a T I O N Extension Ring Groups Call Cascade Call Back/DISA Step Auto Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Prompted Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Disa Options Audio ControlsVoIP Codec Selection Line ControlsExtension Controls Transfer Options Transfer and clear MiscellaneousTransferring from a Home phone Remote TransferIf being used with another PBX Caller in queue reminderCall Back ring return Fax Over IP Internal clock settingIntercom Calls Audio Output Options TroubleshootingInternal Caller ID options Auto Attendant Transfer PromptsRing Patterns Double Recall timeWay Calling wait time Non-detection of disconnect-clearAuto Route Selection Troubleshooting AdvancedAuto Attendant Adjustments Dtmf DetectionFax Detection Line CPC/Disconnect ClearRingback Control VoIP Ports Receiving calls using the Auto Attendant Receiving calls without the Auto AttendantReceiving calls at a Local Extension Office Making and Receiving CallsMaking calls from a Local Extension Place ‘out-of-office’ calls from a Local ExtensionCall Pick Up Placing calls on Hold at a Local ExtensionTransferring calls Place calls on holdFrom a Local Extension to any outside telephone number Call Park Parking and retrieving callersParking a caller Retrieving a parked call Parking a caller using Auto ParkUsing Call Park with the Paging option Call Queue/UCD/Call Waiting Queuing and retrieving callersQueuing callers to an Extension Ring Group Case B Two outside callers and one Local Extension Using the TalkSwitch Call Waiting featureConference calling with TalkSwitch Making and receiving calls using VoIP Using Phones connected in parallel to TalkSwitch Transferring calls on parallel-connected phonesModems and telephone line access Transferring calls from a Remote Extension OUT of the Office Receiving Calls Through Call ForwardingThree ways to forward calls Transferring callsScreening options for forwarded calls Forwarding calls with screeningMaking calls Using the Talkswitch Voicemail SystemCalls over VoIP with SIP phones and Gateways Receiving callsRetrieving messages/Accessing a voice mailbox Activating voicemail boxesListen to messages press Change personal options press Pager and Cell Phone notificationChange greeting options press Record name for Dial by Name Directory pressMusic on Hold Mode Switching OptionsManual Mode Switching Music on Hold and Call Forwarding to Remote ExtensionsHow to use Disa Call Bridge Using Call BridgeAutomatic Mode Switching using the Time Scheduler Using Call Back Activate Call Back Accepting the Call BackUpgrading the Talkswitch Software and Firmware Step #1 Check current versionStep #2 Download new software and firmware Step #3 Updating the firmwareI N G T a L K S W I T C H Page L L D E T a I L RE CO RD LO G G I N G C D R Enabling Call Detail Record CDR LoggingRetrieving Data Web Interface Store to File on TalkSwitchSystem Information IP Configuration page in the software Click on the link for Call Detail Record CDR Management Serial Interface Real Time to Serial Interface Analyzing the Data Click on Transfer Capture TextExample Example Page Broadband Connection Introduction to VoipOptimizing Your IP Network for Voip Router/NAT/Firewall Does a VoIP call sound like a regular phone call? Local Area NetworkHow does VoIP work? High-speed connections on both ends of the callWhat happens to VoIP if the IP network fails? If the power goes out, does the VoIP network stay up?Choose the right Codec for your location Can a firewall prevent VoIP calls from passing through?What is SIP? What is NAT and how does it affect VoIP? What is a SIP Proxy and Registrar? What is Dynamic DNS?How often will my Public IP address change? What is the drawback of using Dynamic DNS?What is a port number? L P a N D TRO U B L E S H O O T I N G Troubleshooting Problems that may occur during Configuration Page Music on Hold Answering and Fax Machines Other Possible Local Extension Problems L K S W I T C H U S E R G U I D E U K & I R E L a N D Problems that may occur with VoIP L K S W I T C H U S E R G U I D E U K & I R E L a N D Caller Display Distinctive RingingMulti-Line Service / Hunting Facilities Three Way Calling/ConferenceApplication Notes Telephone Company Services Centrex TransferPage I CK CO M M a N D S L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X C L K S W I T C H U S E R G U I D E U K & I R E L a N D User Defined An Extension, Ring Group, Auto L K S W I T C H U S E R G U I D E U K & I R E L a N D RE G U L a T O R Y I N F O R M a T I O N Disposal Product Suffix Intended MarketsTA L K S W I T CH E -YE a R WA R R a N T Y Warranty Service Pstn Analogue Telephone Line Interface Extension InterfaceSystem Mode Scheduling and Power Interruptions TalkSwitch settings and configurationsCalling Features L K S W I T C H U S E R G U I D E U K & I R E L a N D Copyright 1998 by the Massachusetts Institute of Technology Copyright 2000-2003 Intel Corporation. All rights reservedL K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X F Page O S S a R Y CNG CTI Dtmf LED L K S W I T C H U S E R G U I D E U K & I R E L a N D TX/RX L K S W I T C H U S E R G U I D E U K & I R E L a N D