TalkSwitch can work with a service to forward calls to Remote Extensions or other external phone numbers while using the same line (Same Line Connect). You can use this service as an option for bridging calls to external numbers when calling into TalkSwitch from the outside. If you find that you are having difficulties with line volume levels when forwarding calls to Remote Extensions or using DISA, use
Transfer and Clear (Centrex/Plexar transfer)
TalkSwitch can clear the line after forwarding a call to a Remote Extension, if your telephone line supports this feature. If you enable this feature without having the service, callers are disconnected when TalkSwitch attempts to forward their call to the Remote Extension.
Call Waiting
Check this box if you have a Call Waiting service on the current line. It is strongly recommended that you remove this service from your line(s), since there is no way for TalkSwitch to answer a second call on the same line while it is handling the first call. You may want to consider adding the Hunt/Rollover service to your lines instead.
Caller ID
Check this box if the current line provides Caller ID information. TalkSwitch will pass along the Caller ID information to the selected extensions. Also, TalkSwitch can use the time information provided by Caller ID to update TalkSwitch’s internal clock.
Telephone Company Voicemail
Check this box if you are subscribed to a Telephone Company Voicemail service.
Hunt/Rollover/Busy Forwarding
Check this box if the current line is associated with a Line Hunt or Line Rollover service from the Telephone Company. In general, any lines that belong to a Hunt/Rollover group should be configured to handle calls the same way.
Note: Section 2.3.3.5 only applies to models with VoIP trunks.
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