Talkswitch CT.TS005.001101.UK manual OUT of the Office Receiving Calls Through Call Forwarding

3.3OUT OF THE OFFICE — RECEIVING CALLS THROUGH CALL FORWARDING

3.3.1 The three ways to forward calls

1.Automatic call forwarding

The Auto Attendant can automatically forward office calls to your call forwarding telephone number(s) (Remote Extensions). Use the Auto Attendant message to prompt callers to select your Remote Extension number(s). (e.g. “To speak to John Doe, press 211.”)

2.Manual call forwarding

If someone in your office has answered a call at a Local Extension, the call can be ‘transferred’ to one of the call forwarding (Remote Extension) numbers. Put the call on hold at the Local Extension, dial the Remote Extension number (e.g. 211) to which you want the call forwarded and hang-up. The call is handled according to the Call Cascade options of that Remote Extension.

3.Conditional call forwarding

If the Auto Attendant answers a call and the caller selects an extension or Ring Group number that is busy or is not answered, the Auto Attendant can forward the call to a Remote (out of office) extension number. Conditional call forwarding is configured in the TalkSwitch Software using the Call Cascade’s ‘No answer’ or ‘Busy at ext.’ settings configurable for each Local Extension, Remote Extension and Ring Group.

3.3.2 Transferring calls from a Remote Extension

Calls forwarded to a Remote Extension (not using Centrex or 3-Way Calling services), can be transferred to any local or remote extension, ring group or voice mailbox. This feature also applies to VoIP numbers 250-299.

Transferring calls

Calls are placed on hold at a Remote Extension by dialing * * anytime during a conversation. You hear the dial tone that you hear at a Local Extension. Perform any of the following actions at any time:

1. Press * * to retrieve the call placed on hold.

2. Dial any Local Extension, Remote Extension or Ring Group.

3. Dial * and mailbox number to transfer a caller to a voice mailbox.

If the system is configured in the TalkSwitch Configuration software under Options -> Transfer Options in the Remote Transfer section to Perform a blind transfer, the system plays the prompt “Call Transferred. Goodbye.” and hangs up after the extension or mailbox is dialed.

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