•Many fax machines/modems will ‘time out’ or disconnect after 25 seconds, on average, if they have not connected with another fax machine/modem. If you are using the ‘User does not make a selection’ option to route incoming faxes, the fax call may ‘time out’ before it reaches your fax extension. If your Auto Attendant is lengthy, you may want to shorten it or use another fax routing option.
•The level of the Auto Attendant is too loud and as a result is overpowering the CNG tone, affecting detection. You may want to lower the volume level of the Auto Attendant.
Other Possible Local Extension Problems:
Problem: I am unable to access TalkSwitch Lines with a Local Extension.
•Check your ‘Direct Line Access’ settings on the Local Extension page under ‘System Information’ of the configuration software. If a Local Extension has not been given ‘Direct Access’ to your telephone lines, you must dial a Line Hunt Group access code.
Problem: My PC (Internal or External) Modem cannot dial out.
•If the extension to which your Modem is attached has not been given ‘Direct Access’ to telephone lines, you will have to include a Line Hunt Group access code before the number you are dialing.
Problem: One of the Local Extensions (telephones) does not ring.
•Some telephones require more voltage in order to ring. These phones are usually the older ‘Bell’ phones that have mechanical ringers. These phones are too much of a load for TalkSwitch and should not be used as an extension.
•Make sure the telephone cord you are using between the phone and TalkSwitch is working properly.
•Check to make sure the ringer is turned on for your phone.
Problem: Extension(s) ring, but there is no caller.
•This can occur when a caller hangs up after the Auto Attendant has begun to play. In some areas, the Telephone Company’s ‘disconnect/clear’ signal is weak. This is the reason the Auto Attendant may not pick up the disconnect signal right away when a caller hangs up. Because the Auto Attendant will receive no response after playing its message, the call will fall through to your settings for the ‘User does not make a selection’ option associated with that Auto Attendant.
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