Talkswitch CT.TS005.001101.UK manual Call Detail Record CDR Logging

3.4	Using the TalkSwitch Voicemail System	. 99
	3.4.1 Activating voicemail boxes	100
	3.4.2 Retrieving messages/Accessing a voice mailbox	100
	3.4.3 Pager and Cell Phone notification	102
3.5	Music on Hold	103
3.6	Mode Switching Options	103
3.7	Out of the Office — Making Calls with Call Back and DISA (Call Bridge) . . . .	104
	3.7.1 Using DISA (Call Bridge)	104
	3.7.2 Using Call Back	105
3.8	Upgrading the TalkSwitch Software and Firmware	107
CHAPTER 4: CALL DETAIL RECORD (CDR) LOGGING
4.1	Enabling Call Detail Record (CDR) logging	111
4.2	Retrieving Data	112
	4.2.1 Web Interface — Store to File on TalkSwitch	112
	4.2.2 Serial Interface — Real Time to Serial Interface	114
4.3	Analyzing the Data	115

CHAPTER 5: VOIP INFORMATION

5.1 Introduction to VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 5.2 Optimizing Your IP Network for VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 5.2.1 The Broadband Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 5.2.2 The Router/NAT/Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 5.2.3 The Local Area Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

5.3 FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

APPENDICES

A: Help and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

B: Using TalkSwitch with Telephone Company Calling Services . . . . . . . . . . . . . . 137

C: Quick Commands and Touch-Tone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

D: Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

E: TalkSwitch One-Year Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

F: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

G: TalkSwitch and Power Interruptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

H: Copyright and Licensing Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

I VT A B L E O F C O N T E N T S