Talkswitch CT.TS005.001101.UK manual Office Making and Receiving Calls

see section 2.3.5. Once calls have been answered at a Local Extension, they can be transferred to any extension or voice mailbox. See section 2.2.4 for more details.

3.2 IN THE OFFICE — MAKING AND RECEIVING CALLS

3.2.1 Making calls from a Local Extension

Place Intercom calls from one Local Extension to another Local Extension, Remote Extension or Extension Ring Group

You can place intercom calls from one Local Extension to another Local Extension, Remote Extension, VoIP Extension or Extension Ring Group by picking up your extension’s handset and dialing the number of the extension you want to intercom to. An Intercom call is identified by a unique ring cadence (2 short rings). Exceptions: For a Remote Extension Intercom call, the phone rings as usual. If a Ring Group has a ring cadence other than ‘normal’. Intercom calls follow the cascade settings of the extension dialed (if this feature is enabled in the ‘Miscellaneous’ section of the configuration software).

You can perform intercom paging and activate the speakerphone at other local extensions that have the TS-200, TS-400 or TS-600 phone sets. To place an intercom call to one of these sets, dial *84 + the local extension number (1xx) at the TalkSwitch dial tone.

Place ‘out-of-office’ calls from a Local Extension

To place a call to an out-of-office telephone number from a Local Extension, you must first access an available line by choosing a Hunt Group (9, 81-88) at the internal dial tone. Restrictions to specific Line Hunt Groups can be configured for each extension. Your extension can also be configured to Directly Access a specific line (i.e. when a handset is picked up, you hear the Telephone Company dial tone and you can dial an outside telephone number as usual).

Note: If you have Direct Line Access enabled for a Local Extension, you need to dial ‘Recall’ before dialing any system features (i.e. extensions or voicemail).

3.2.2 Receiving calls at a Local Extension

To receive calls at a Local Extension, pick up the extension’s handset when the extension rings. If the call went through the Auto Attendant to the extension and call screening is enabled (configured on the Local extension and Ring Group pages), you have the choice of accepting the call by pressing

#or, re-routing the call to its ‘Answer at ext.’ Call Cascade options by pressing * or hanging up.

8 8 T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D