Talkswitch CT.TS005.001101.UK manual Screening options for forwarded calls

If the system is configured in the Transfer Options section to allow calls screening, you dial * * 4 to complete a transfer or * * 5 to cancel the transfer and return to the caller.

3.3.3 Screening options for forwarded calls

The screening options for Call Forwarding are configured in the TalkSwitch software using the Call Cascade’s ‘Answer at ext.’ options available in the ‘Remote Extension’ window. See section 2.3.3.10.

Forwarding calls with screening

When ‘play accept/reject prompt’ is configured in the ‘Answer at ext.’ Call Cascade option, TalkSwitch plays a pre-recorded prompt to callers asking them to hold and dials your call forwarding telephone number. When you answer the forwarded call, TalkSwitch plays a pre-recorded prompt that identifies the call as forwarded (“This is Call Forward”). To accept the forwarded call, press # on your telephone keypad or, to re-route the call to its call screening Call Cascade options, press * or hang up.

When ‘play caller’s name first’ is configured in the ‘Answer at ext.’ Call Cascade option, TalkSwitch plays a pre-recorded prompt to callers asking them to record their name at the sound of the tone. TalkSwitch asks the caller to hold and dials the call forwarding telephone number. When you answer the forwarded call, TalkSwitch plays a pre-recorded prompt that identifies the call as forwarded (“This is Call Forward, you have a call from...”) and plays the recording of the callers name. To accept the forwarded call press # on your telephone keypad or, to re-route the call to its call screening Call Cascade options press * or hang up.

When either screening option is used, music on hold is enabled and you are not using the 3-way calling feature (Same Line Connect) to forward calls, the caller hears music while TalkSwitch is waiting for the Remote Extension to accept the call.

If a forwarded call is not answered or the line is busy, TalkSwitch performs the following, based on how the call was originally forwarded:

•If the call was automatically forwarded, the call follows the Remote Extension’s ‘No answer at ext.’ or ‘Busy at extension’ Call Cascade action.

•If the call was manually forwarded, the call follows the Remote Extension’s ‘No answer at ext.’ or ‘Busy at extension’ Call Cascade action. This action can be changed to ring the extension back to the person who performed the transfer (Options>Manual Transfer).

•If the call was conditionally forwarded, the call follows the Call Cascade action in the ‘No answer at ext.’ or ‘Busy at extension’ for the original extension selected.

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