Talkswitch CT.TS005.001101.UK manual Parking a caller using Auto Park, Retrieving a parked call

3.2.5.2Parking a caller using Auto Park

To place a caller in the next available Park Orbit, press ‘recall’ and * 510. You hear a confirmation that indicates the caller has been parked successfully and into which Park Orbit.

3.2.5.3Retrieving a parked call

Once the caller is parked, retrieve the caller at another Local Extension by pressing * * and the appropriate Park Orbit. If Direct Line Access is enabled at the extension, you must press ‘recall’ first. If using the TS-200, TS-400 or TS-600 phones, press the UNPARK button or softkey and enter the Park Orbit.

3.2.5.4Using Call Park with the Paging option

If the External Paging option is enabled on TalkSwitch, you may choose to announce over the P.A. system (by pressing * 0) that there is a call parked in a specific Park Orbit for a co-worker. For example: “Bob, please pick up 501.” This tells Bob that he can retrieve the parked call from any extension by pressing * * 501 at the dial tone. The caller is now connected to Bob at that extension. If Direct Line Access is enabled at your extension, press ‘recall’ before retrieving the parked call.

If you have a combination of TS-200, TS-400 and TS-600 phone sets in the office, you can page over these handsets individually or as a group.

3.2.6 Call Queue/UCD/Call Waiting — Queuing and retrieving callers

3.2.6.1Queuing calls to a single extension

Call Queue is a useful feature for placing multiple callers on hold at your extension while you are on an existing call. Call Queue is enabled in the TalkSwitch software’s Call Cascade section in the Call Handling folder for Local Extensions and Extension Ring Groups. Callers will get queued at your extension if you set the first level in the ‘Busy’ Call Cascade to ‘queue call’.

If an extension is busy and has ‘queue call’ set for the ‘Busy’ Call Cascade, incoming callers hear one of the prompts below, followed by music (if enabled) while they are on hold:

If the call came from the Auto Attendant and the extension has a voice mailbox:

“The extension you have reached is currently busy. If you wish to continue holding, please remain on the line. To leave a voicemail message, press 1, and to return to the main menu, press * ”.

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