Note: The option can be altered in the Transfer Options section under the Options folder.
To announce calls before transferring (Screened Transfer), put the caller on hold and dial the appropriate extension number. If the person at the receiving extension answers and wishes to take the call, hang up or dial ‘recall’ ‘4’ to complete the transfer and get an internal dial tone. The caller is immediately taken off hold and connected to the receiving extension. If the person at the receiving extension does not wish to take the call, press ‘Recall’ ‘5’ to return to the caller.
If you dial an extension that is busy or not answered, you can complete the transfer so that the caller is directed according to that extensions’ Call Cascade settings.
Note: If you tend to handle many calls, you may want to complete or cancel a transfer without hanging up. Recall ‘4’ will complete the transfer and provide an internal dial tone while recall ‘5’ cancels the transfer and connects you back to the caller.
From a Local Extension to any outside telephone number
To initiate an Unscreened Transfer, put the caller on hold and select a Line Hunt Group (dial 80 for Same Line Connect). Dial the outside telephone number and press ‘recall’ ‘4’ to complete the transfer. You cannot simply hang up to complete the transfer because this disconnects the call.
If the person at the receiving extension does not wish to take the call, press ‘recall’ ‘5’ to return to the caller.
Note: If you have the
3.2.5 Call Park — Parking and retrieving callers
Call Park is a feature for placing a call on hold and then retrieve it from any other Local Extension. TalkSwitch has 10 Park Orbits in all models
3.2.5.1Parking a caller
To place a caller in the next available Park Orbit, press ‘recall’ and * 510. You hear a confirmation that indicates that the caller has been parked successfully and into which Park Orbit. If you use the
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