Example:

Type

Log#

Event

Date

Time

Duration

Conn.

Phone Nr.

Caller ID

Line

Account

 

 

 

 

 

 

 

 

Name

 

Nr.

I

12328

01

16/02/2006

8:38

0:00:37

A004

02055512233

Joe Smith

13

ABCDE

T

12328

02

16/02/2006

8:38

0:00:35

R302

02055512233

Joe Smith

13

ABCDE

T

12328

03

16/02/2006

8:39

0:00:17

M442

02055512233

Joe Smith

13

ABCDE

X

12328

04

16/02/2006

8:39

0:00:05

D103

01173345789

Mary Miller

19

 

I

12329

01

16/02/2006

8:45

0:00:11

A137

02047812987

Jane Doe

21

 

B

12329

02

16/02/2006

8:48

0:00:09

E195

02047812987

Jane Doe

22

0987C

O

14080

01

16/02/2006

8:49

0:00:36

C021

02099090022

 

10

 

I

15652

01

16/02/2006

11:38

0:00:12

RCO

02099090022

Jen Jones

 

 

 

 

 

 

 

 

 

 

 

 

 

Each column contains specific information related to the current state of the call. The following is a list of the columns with an explanation for each one:

1.Type — This column contains the following characters:

a)I — Indicates an Inbound Call

b)T — Indicates a Transfer State

c)O — Indicates an Outbound Call

d)B — Indicates a Bridged Call. For example a call in on one line that is forwarded over another. This will include calls forwarded to Remote Extensions.

e)X — Indicates a Blocked Call

f)A — Indicates an Account Number has been assigned to the call with the same log #.

2.Log # — This column indicates log number for the call. For the duration of the call, the log number will remain the same, and the Event number will increment with each change of state. The first digit of the log number indicates on which box the event originated.

3.Event — This column tracks various state changes of the call. For example when an Auto Attendant answers, the counter might be 1. When the caller selects an extension, the counter increments to 2, etc.

4.Date — This column shows the date of the call. Date format is MM/DD/ YYYY.

5.Time — This column contains the time that the call entered a specific state. The time is displayed in 24 hour format.

6.Duration — This column indicates the total time the call was in this state/event.

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T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D

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Talkswitch CT.TS005.001101.UK manual Example