Talkswitch CT.TS005.001101.UK manual Using Phones connected in parallel to TalkSwitch

If someone in the New York office wants to reach someone in the Miami office, they can dial one of the phone numbers associated to Miami

(270-273). TalkSwitch automatically finds an available VoIP number and connects to the Miami location. The TalkSwitch at the Miami location handles the call according to the configuration in the Call Handling section for the voip numbers.

3.2.10 Using Phones connected in parallel to TalkSwitch

Phones connected in parallel (not connected to TalkSwitch but connected to the same line) with TalkSwitch always ring at least once before TalkSwitch starts ringing its extensions or the Auto Attendant answers the call. TalkSwitch uses the first ring to identify the incoming ring pattern before passing it on to the extensions or the Auto Attendant (TalkSwitch determines if the call is a Distinctive Ring and detects any Caller ID information). A parallel phone can ‘barge in’ on any telephone call on any of TalkSwitch’s Lines.

Making and receiving calls on phones connected in parallel with TalkSwitch

Making Calls: Make calls on parallel-connected phones as if TalkSwitch were not sharing the telephone line with them.

Answering Calls: If a call is answered on a parallel-connected phone before the Auto Attendant engages, continue with the call as usual. TalkSwitch takes no further action. If a call is answered on a parallel-connected phone after the Auto Attendant engages, turn off the recorded Auto Attendant message using the phone’s touch-tone keypad and dial ‘ * * 0’. Continue the call on the parallel-connected phone.

Transferring calls on parallel-connected phones

Calls answered on a parallel connected phone can be transferred to any TalkSwitch extension or voice mailbox. To transfer the caller, key in the

‘Transfer Prefix * * ’. After you hear 2 ‘beeps’, enter the extension or voice mailbox number and hang up. You cannot announce a caller to the transferred extension but if you stay on the line, you are in a ‘conference call’ state. You can hang up at any time.

If you transfer a call from a parallel connected phone and then hang up, the extension rings the number of times specified for that extension. If the extension is not answered within the number of rings, the call is handled according to that extension’s Call Cascade actions.

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