Troubleshooting Advanced | Talkswitch CT.TS005.001101.UK specification

Auto Attendant Adjustments

Since TalkSwitch allows callers to dial 100, 200, 300 series extensions and 400 series mailboxes and allows fall-through options for the single digits 1, 2, 3, 4 and 5 at the Auto Attendant, there needs to be a time limit on how long after the first digit is pressed TalkSwitch waits for another digit before following the single digit option. There are 3 ways to make use of this control. Be careful not to isolate your callers from having both choices as listed in (1).

1.With the current setting, callers can dial any Local Extension (1xx), Remote Extension (2xx), or Ring Group (3xx) as long as the second digit is pressed within 1.5 seconds of pressing the first digit. Callers can press 1, 2, 3, 4 or 5. When TalkSwitch detects no second digit after 1.5 seconds, it follows the programmed option for that Auto Attendant.

2.If you don’t want to use options 1, 2, and 3 for any of the Auto Attendants, you can set the option to ‘4 seconds’. This gives callers more than enough time to dial all 3 digits of any extension without accidentally falling through to one of the Auto Attendant options.

3.If you don’t want to give callers the ability to dial any of the extensions and only permit them to access single digit options, set this value to ‘immediately’. As soon as TalkSwitch detects the first digit, it will follow the specified option for that Auto Attendant.

Auto Route Selection

The Inter-Digit timeout can be set anywhere between3 and 18 seconds. The default is 5 seconds.

2.3.7.5Troubleshooting — Advanced

DTMF Detection

The minimum length for detecting a DTMF digit and minimum duration between DTMF digits is set by default, based on location. If problems are encountered these settings can be adjusted. Symptoms of issues that may require adjustments are the dialling of wrong numbers between extensions, or TalkSwitch not operating correctly to dialled digits at the Auto Attendant.

8 4	T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D

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Talkswitch CT.TS005.001101.UK Troubleshooting Advanced, Auto Attendant Adjustments, Auto Route Selection, Dtmf Detection

Contents

User Guide Copyright Information Temperature & Environment Power & Lightning SurgesPower Adaptor & Power Cords Maintenance Power FailureEmergency Service Access TalkSwitch Usage TA B L E O F CO N T E N T S 1.1 B L E O F C O N T E N T SI I Call Detail Record CDR Logging Installation Open the system package, which will contain Front Panel Lights Light State Description TalkSwitch 24 Models TalkSwitch 48 Models Back Panel TalkSwitch 28 Models Ports Purpose Connecting telephone lines Plugging Into the Back Panel Attach an Internal or External Modem Connecting extension telephones and other devicesConnecting devices to the Music and PA ports Connecting TalkSwitch to a LAN and/or PC Connecting TalkSwitch to a LAN for local configurationConnecting TalkSwitch to a PC using a USB cable Connecting TalkSwitch to a PC using a Serial cable Connecting 2 or more TalkSwitch units to a LAN Using 2 or More Talkswitch Units on a LANConnecting to TalkSwitch over IP Setting the Unit ID for the first time Unit ID Changing the Unit IDHow unit IDs affect system extension numbers Configuration Settings Keep track of the lines and extensionsOptimizing the system for networked use Outgoing Line Hunt Groups Voicemail TA L K S W I T C H CO N F I G U R a T I O N Running the Talkswitch Software Connection Type Button Restore Firmware System ConfigurationConfiguration screen Tools Menu File MenuView Menu Help Menu Configuration NavigationStart Menu Programs TalkSwitch Documentation System Information Disa Administration Configure TalkSwitch IP settings IP ConfigurationLocation Settings System IP Settings section Public WAN IP Address System IP Settings section VoIP Configuration Public WAN IP Address see previous section TalkSwitch Profile tab User Name and Password Section View Registration Status button VoIP NumbersView Registrar Entries button Service Provider Profile tab Pstn analogue telephone Lines Telephone company services section Phone numbers section L K S W I T C H U S E R G U I D E U K & I R E L a N D TalkSwitch Profile section VoIP Numbers Service Provider Profile section Line Hunt Groups Automatic Route Selection and Toll Restriction Configure Line Hunt Groups also, see section Planning Automatic Route Selection and Toll Restriction Entering Leading Digits and Assigning Actions L K S W I T C H U S E R G U I D E U K & I R E L a N D Set Local Extension Hunt Group Access Click the Hunt Group Access button System Information Administration Additional Notes Fax Information Local Extensions Phone Type Direct Line Access buttonCaller ID Information section Hunt Group Access button Remote Extensions Forwarding Information Extension Ring Groups Different uses for Extension Ring Groups Identify types of calls by different ring patterns Set Ring Group section On-hold/Ringback On-Hold SettingsTransfer Settings Voicemail Local Extension Voicemail Load Greeting button Voicemail Notification Settings sectionMailbox Option section Configuration Notification Options button Load Greeting button Voicemail Notification Settings tab Remote Extension Voicemail General Voicemail Mailbox Settings Global SettingsGlobal Message Waiting Indicator Reset Mailboxes button Call HandlingModes View Mailbox Data button Auto Attendant Record Auto Attendant messages Recording Auto Attendants from an out-of-office phone At the Auto Attendant, perform the following actions L K S W I T C H C O N F I G U R a T I O N L K S W I T C H U S E R G U I D E U K & I R E L a N D Utilities for an auto attendant Record Instructions button Load Auto Attendant button Auto Attendant On an incoming call during mode 1 orErase Instructions button L K S W I T C H C O N F I G U R a T I O N Adjust Sequence.. button Local Extensions Call Cascade L K S W I T C H U S E R G U I D E U K & I R E L a N D L K S W I T C H C O N F I G U R a T I O N Remote Extensions Call Cascade L K S W I T C H C O N F I G U R a T I O N Extension Ring Groups Call Cascade Call Back/DISA Step Auto Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Prompted Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Disa Options Audio Controls VoIP Codec Selection Line ControlsExtension Controls Transfer Options Miscellaneous Transferring from a Home phoneTransfer and clear Remote Transfer If being used with another PBX Caller in queue reminderCall Back ring return Fax Over IP Internal clock settingIntercom Calls Troubleshooting Internal Caller ID optionsAudio Output Options Auto Attendant Transfer Prompts Double Recall time Way Calling wait timeRing Patterns Non-detection of disconnect-clear Troubleshooting Advanced Auto Attendant AdjustmentsAuto Route Selection Dtmf Detection Fax Detection Line CPC/Disconnect ClearRingback Control VoIP Ports Receiving calls using the Auto Attendant Receiving calls without the Auto Attendant Office Making and Receiving Calls Making calls from a Local ExtensionReceiving calls at a Local Extension Place ‘out-of-office’ calls from a Local Extension Placing calls on Hold at a Local Extension Transferring callsCall Pick Up Place calls on hold From a Local Extension to any outside telephone number Call Park Parking and retrieving callersParking a caller Parking a caller using Auto Park Using Call Park with the Paging optionRetrieving a parked call Call Queue/UCD/Call Waiting Queuing and retrieving callers Queuing callers to an Extension Ring Group Case B Two outside callers and one Local Extension Using the TalkSwitch Call Waiting featureConference calling with TalkSwitch Making and receiving calls using VoIP Using Phones connected in parallel to TalkSwitch Transferring calls on parallel-connected phones Modems and telephone line access OUT of the Office Receiving Calls Through Call Forwarding Three ways to forward callsTransferring calls from a Remote Extension Transferring calls Screening options for forwarded calls Forwarding calls with screening Using the Talkswitch Voicemail System Calls over VoIP with SIP phones and GatewaysMaking calls Receiving calls Retrieving messages/Accessing a voice mailbox Activating voicemail boxes Listen to messages press Pager and Cell Phone notification Change greeting options pressChange personal options press Record name for Dial by Name Directory press Mode Switching Options Manual Mode SwitchingMusic on Hold Music on Hold and Call Forwarding to Remote Extensions How to use Disa Call Bridge Using Call BridgeAutomatic Mode Switching using the Time Scheduler Using Call Back Activate Call Back Accepting the Call Back Upgrading the Talkswitch Software and Firmware Step #1 Check current version Step #2 Download new software and firmware Step #3 Updating the firmware I N G T a L K S W I T C H Page L L D E T a I L RE CO RD LO G G I N G C D R Enabling Call Detail Record CDR Logging Retrieving Data Web Interface Store to File on TalkSwitchSystem Information IP Configuration page in the software Click on the link for Call Detail Record CDR Management Serial Interface Real Time to Serial Interface Analyzing the Data Click on Transfer Capture Text Example Example Page Broadband Connection Introduction to VoipOptimizing Your IP Network for Voip Router/NAT/Firewall Local Area Network How does VoIP work?Does a VoIP call sound like a regular phone call? High-speed connections on both ends of the call If the power goes out, does the VoIP network stay up? Choose the right Codec for your locationWhat happens to VoIP if the IP network fails? Can a firewall prevent VoIP calls from passing through? What is SIP? What is NAT and how does it affect VoIP? What is a SIP Proxy and Registrar? What is Dynamic DNS? How often will my Public IP address change? What is the drawback of using Dynamic DNS?What is a port number? L P a N D TRO U B L E S H O O T I N G Troubleshooting Problems that may occur during Configuration Page Music on Hold Answering and Fax Machines Other Possible Local Extension Problems L K S W I T C H U S E R G U I D E U K & I R E L a N D Problems that may occur with VoIP L K S W I T C H U S E R G U I D E U K & I R E L a N D Caller Display Distinctive Ringing Multi-Line Service / Hunting Facilities Three Way Calling/Conference Application Notes Telephone Company Services Centrex TransferPage I CK CO M M a N D S L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X C L K S W I T C H U S E R G U I D E U K & I R E L a N D User Defined An Extension, Ring Group, Auto L K S W I T C H U S E R G U I D E U K & I R E L a N D RE G U L a T O R Y I N F O R M a T I O N Disposal Product Suffix Intended Markets TA L K S W I T CH E -YE a R WA R R a N T Y Warranty Service Pstn Analogue Telephone Line Interface Extension Interface System Mode Scheduling and Power Interruptions TalkSwitch settings and configurationsCalling Features L K S W I T C H U S E R G U I D E U K & I R E L a N D Copyright 1998 by the Massachusetts Institute of Technology Copyright 2000-2003 Intel Corporation. All rights reserved L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X F Page O S S a R Y CNG CTI Dtmf LED L K S W I T C H U S E R G U I D E U K & I R E L a N D TX/RX L K S W I T C H U S E R G U I D E U K & I R E L a N D