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Talkswitch CT.TS005.001101.UK Centrex Transfer, Application Notes Telephone Company Services

Models: CT.TS005.001101.UK

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Centrex Transfer

This is a Centrex service offered by a few telephone companies, whereby on releasing a three-way call the other two parties continue to be connected. If available this feature can be used with the “Same Line Connect” feature of TalkSwitch.

Application Notes – Telephone Company Services

Remote Extensions – TalkSwitch Remote Extension feature is designed to work with major local telephone and mobile service providers. The feature may not function correctly with some telephone companies and mobile operators, especially international telephone numbers and mobile phones when roaming internationally. When configuring remote extensions to PSTN telephone numbers it is recommended that they are tested, when the remote extension is idle, busy and does not answer.

Prompted Ring Back – This is a telephone company feature which, when the called line is busy, provides the caller with an announcement offering a Call Back when the called line is free. This telephone company feature is not compatible with Remote Extensions. It is recommended that the remote extension’s telephone company is requested to disable Prompted Ring Backs on the remote extensions telephone line.

Re-Answer Supervision – This is a feature offered by some telephone companies where the telephone can be placed on-hook for a period, typically 30 seconds, during which time going off-hook again will reconnect the call to the originating party. It is recommended that re-answer supervision is not used on lines connected to TalkSwitch.

Colour Me Tones – This is a feature offered by some telephone and mobile operators where Ringing Tone is replaced by the subscriber’s choice of music or an announcement. It is recommended that this service is not used on Remote Extensions

Call-Back – Telephone companies may offer various services which result in automated call back. The use of such services is not recommended on telephone lines connected to the TalkSwitch.

Telephone company calling feature names may be registered trademarks of their respective owners.

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Talkswitch CT.TS005.001101.UK manual Centrex Transfer, Application Notes Telephone Company Services

Contents

User Guide Copyright Information Power & Lightning Surges Power Adaptor & Power CordsTemperature & Environment TalkSwitch Usage MaintenancePower Failure Emergency Service AccessTA B L E O F CO N T E N T S 1.1 B L E O F C O N T E N T SI I Call Detail Record CDR Logging Open the system package, which will contain InstallationLight State Description Front Panel LightsBack Panel TalkSwitch 24 Models TalkSwitch 48 ModelsPorts Purpose TalkSwitch 28 ModelsPlugging Into the Back Panel Connecting telephone linesConnecting extension telephones and other devices Connecting devices to the Music and PA portsAttach an Internal or External Modem Connecting TalkSwitch to a PC using a Serial cable Connecting TalkSwitch to a LAN and/or PCConnecting TalkSwitch to a LAN for local configuration Connecting TalkSwitch to a PC using a USB cableUsing 2 or More Talkswitch Units on a LAN Connecting to TalkSwitch over IPConnecting 2 or more TalkSwitch units to a LAN Setting the Unit ID for the first time Changing the Unit ID How unit IDs affect system extension numbersUnit ID Outgoing Line Hunt Groups Configuration SettingsKeep track of the lines and extensions Optimizing the system for networked useVoicemail TA L K S W I T C H CO N F I G U R a T I O N Connection Type Running the Talkswitch SoftwareSystem Configuration Configuration screenButton Restore Firmware File Menu View MenuTools Menu Configuration Navigation Start Menu Programs TalkSwitch DocumentationHelp Menu Disa System InformationAdministration IP Configuration Location SettingsConfigure TalkSwitch IP settings Public WAN IP Address System IP Settings sectionSystem IP Settings section Public WAN IP Address see previous section VoIP ConfigurationTalkSwitch Profile tab User Name and Password Section VoIP Numbers View Registrar Entries buttonView Registration Status button Service Provider Profile tab Pstn analogue telephone Lines Phone numbers section Telephone company services sectionL K S W I T C H U S E R G U I D E U K & I R E L a N D VoIP Numbers TalkSwitch Profile sectionLine Hunt Groups Service Provider Profile sectionAutomatic Route Selection and Toll Restriction Planning Automatic Route Selection and Toll Restriction Configure Line Hunt Groups also, see sectionEntering Leading Digits and Assigning Actions L K S W I T C H U S E R G U I D E U K & I R E L a N D Click the Hunt Group Access button Set Local Extension Hunt Group AccessAdditional Notes System Information AdministrationFax Information Local Extensions Direct Line Access button Caller ID Information sectionPhone Type Remote Extensions Hunt Group Access buttonForwarding Information Different uses for Extension Ring Groups Extension Ring GroupsSet Ring Group section Identify types of calls by different ring patternsOn-Hold Settings Transfer SettingsOn-hold/Ringback Local Extension Voicemail VoicemailVoicemail Notification Settings section Mailbox Option sectionLoad Greeting button Configuration Notification Options button Remote Extension Voicemail Load Greeting button Voicemail Notification Settings tabGeneral Voicemail Global Settings Global Message Waiting IndicatorMailbox Settings View Mailbox Data button Reset Mailboxes buttonCall Handling ModesAuto Attendant Record Auto Attendant messages At the Auto Attendant, perform the following actions Recording Auto Attendants from an out-of-office phoneL K S W I T C H C O N F I G U R a T I O N L K S W I T C H U S E R G U I D E U K & I R E L a N D Load Auto Attendant button Utilities for an auto attendant Record Instructions buttonOn an incoming call during mode 1 or Erase Instructions buttonAuto Attendant L K S W I T C H C O N F I G U R a T I O N Adjust Sequence.. button Local Extensions Call Cascade L K S W I T C H U S E R G U I D E U K & I R E L a N D L K S W I T C H C O N F I G U R a T I O N Remote Extensions Call Cascade L K S W I T C H C O N F I G U R a T I O N Extension Ring Groups Call Cascade Call Back/DISA Step Auto Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Prompted Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Disa Audio Controls OptionsLine Controls Extension ControlsVoIP Codec Selection Transfer Options Remote Transfer MiscellaneousTransferring from a Home phone Transfer and clearCaller in queue reminder Call Back ring returnIf being used with another PBX Internal clock setting Intercom CallsFax Over IP Auto Attendant Transfer Prompts TroubleshootingInternal Caller ID options Audio Output OptionsNon-detection of disconnect-clear Double Recall timeWay Calling wait time Ring PatternsDtmf Detection Troubleshooting AdvancedAuto Attendant Adjustments Auto Route SelectionLine CPC/Disconnect Clear Ringback ControlFax Detection VoIP Ports Receiving calls without the Auto Attendant Receiving calls using the Auto AttendantPlace ‘out-of-office’ calls from a Local Extension Office Making and Receiving CallsMaking calls from a Local Extension Receiving calls at a Local ExtensionPlace calls on hold Placing calls on Hold at a Local ExtensionTransferring calls Call Pick UpCall Park Parking and retrieving callers Parking a callerFrom a Local Extension to any outside telephone number Call Queue/UCD/Call Waiting Queuing and retrieving callers Parking a caller using Auto ParkUsing Call Park with the Paging option Retrieving a parked callQueuing callers to an Extension Ring Group Using the TalkSwitch Call Waiting feature Conference calling with TalkSwitchCase B Two outside callers and one Local Extension Making and receiving calls using VoIP Transferring calls on parallel-connected phones Using Phones connected in parallel to TalkSwitchModems and telephone line access Transferring calls OUT of the Office Receiving Calls Through Call ForwardingThree ways to forward calls Transferring calls from a Remote ExtensionForwarding calls with screening Screening options for forwarded callsReceiving calls Using the Talkswitch Voicemail SystemCalls over VoIP with SIP phones and Gateways Making callsActivating voicemail boxes Retrieving messages/Accessing a voice mailboxListen to messages press Record name for Dial by Name Directory press Pager and Cell Phone notificationChange greeting options press Change personal options pressMusic on Hold and Call Forwarding to Remote Extensions Mode Switching OptionsManual Mode Switching Music on HoldUsing Call Bridge Automatic Mode Switching using the Time SchedulerHow to use Disa Call Bridge Using Call Back Accepting the Call Back Activate Call BackStep #1 Check current version Upgrading the Talkswitch Software and FirmwareStep #3 Updating the firmware Step #2 Download new software and firmwareI N G T a L K S W I T C H Page Enabling Call Detail Record CDR Logging L L D E T a I L RE CO RD LO G G I N G C D RWeb Interface Store to File on TalkSwitch System Information IP Configuration page in the softwareRetrieving Data Click on the link for Call Detail Record CDR Management Serial Interface Real Time to Serial Interface Click on Transfer Capture Text Analyzing the DataExample Example Page Introduction to Voip Optimizing Your IP Network for VoipBroadband Connection Router/NAT/Firewall High-speed connections on both ends of the call Local Area NetworkHow does VoIP work? Does a VoIP call sound like a regular phone call?Can a firewall prevent VoIP calls from passing through? If the power goes out, does the VoIP network stay up?Choose the right Codec for your location What happens to VoIP if the IP network fails?What is SIP? What is NAT and how does it affect VoIP? What is Dynamic DNS? What is a SIP Proxy and Registrar?What is the drawback of using Dynamic DNS? What is a port number?How often will my Public IP address change? L P a N D TRO U B L E S H O O T I N G Troubleshooting Problems that may occur during Configuration Page Music on Hold Answering and Fax Machines Other Possible Local Extension Problems L K S W I T C H U S E R G U I D E U K & I R E L a N D Problems that may occur with VoIP L K S W I T C H U S E R G U I D E U K & I R E L a N D Distinctive Ringing Caller DisplayThree Way Calling/Conference Multi-Line Service / Hunting FacilitiesCentrex Transfer Application Notes Telephone Company ServicesPage I CK CO M M a N D S L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X C L K S W I T C H U S E R G U I D E U K & I R E L a N D User Defined An Extension, Ring Group, Auto L K S W I T C H U S E R G U I D E U K & I R E L a N D RE G U L a T O R Y I N F O R M a T I O N Product Suffix Intended Markets DisposalTA L K S W I T CH E -YE a R WA R R a N T Y Warranty Service Extension Interface Pstn Analogue Telephone Line InterfaceSystem TalkSwitch settings and configurations Calling FeaturesMode Scheduling and Power Interruptions L K S W I T C H U S E R G U I D E U K & I R E L a N D Copyright 2000-2003 Intel Corporation. All rights reserved Copyright 1998 by the Massachusetts Institute of TechnologyL K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X F Page O S S a R Y CNG CTI Dtmf LED L K S W I T C H U S E R G U I D E U K & I R E L a N D TX/RX L K S W I T C H U S E R G U I D E U K & I R E L a N D