Talkswitch CT.TS005.001101.UK manual

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H E L P A N D TRO U B L E S H O O T I N G

If you are having problems with the configuration or operation of TalkSwitch, please check this section. If you don’t find the solution to your problem here, try checking the FAQ section located in the Support area at our website: http://global.talkswitch.com.

If you cannot resolve your problem and require further assistance, you can do one of the following:

1.Contact your TalkSwitch dealer.

2.Visit the TalkSwitch Support website and select your location, for additional information and help on TalkSwitch usage: http://global.talkswitch.com.

3.Email your TalkSwitch Technical Support team at the address provided on the website.

4.Call your regional TalkSwitch Technical Support specialist at the telephone number provided on the website.

Please have the following information available when you call:

a)Your e-mail address and telephone number.

b)The serial number located on the bottom of TalkSwitch.

c)Your date of purchase.

d)The number of telephone lines that you have connected to TalkSwitch.

e)The telephone company services that you are using with TalkSwitch.

f)Your PC’s operating system (e.g. Windows 95, 98, ME, 2000, XP).

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Talkswitch CT.TS005.001101.UK manual L P a N D TRO U B L E S H O O T I N G

Contents

User Guide Copyright Information Power & Lightning Surges Power Adaptor & Power CordsTemperature & Environment TalkSwitch Usage MaintenancePower Failure Emergency Service Access TA B L E O F CO N T E N T S 1.1 B L E O F C O N T E N T SI I Call Detail Record CDR Logging Open the system package, which will contain Installation Light State Description Front Panel Lights Back Panel TalkSwitch 24 Models TalkSwitch 48 Models Ports Purpose TalkSwitch 28 Models Plugging Into the Back Panel Connecting telephone lines Connecting extension telephones and other devices Connecting devices to the Music and PA portsAttach an Internal or External Modem Connecting TalkSwitch to a PC using a Serial cable Connecting TalkSwitch to a LAN and/or PCConnecting TalkSwitch to a LAN for local configuration Connecting TalkSwitch to a PC using a USB cable Using 2 or More Talkswitch Units on a LAN Connecting to TalkSwitch over IPConnecting 2 or more TalkSwitch units to a LAN Setting the Unit ID for the first time Changing the Unit ID How unit IDs affect system extension numbersUnit ID Outgoing Line Hunt Groups Configuration SettingsKeep track of the lines and extensions Optimizing the system for networked use Voicemail TA L K S W I T C H CO N F I G U R a T I O N Connection Type Running the Talkswitch Software System Configuration Configuration screenButton Restore Firmware File Menu View MenuTools Menu Configuration Navigation Start Menu Programs TalkSwitch DocumentationHelp Menu Disa System Information Administration IP Configuration Location SettingsConfigure TalkSwitch IP settings Public WAN IP Address System IP Settings section System IP Settings section Public WAN IP Address see previous section VoIP Configuration TalkSwitch Profile tab User Name and Password Section VoIP Numbers View Registrar Entries buttonView Registration Status button Service Provider Profile tab Pstn analogue telephone Lines Phone numbers section Telephone company services section L K S W I T C H U S E R G U I D E U K & I R E L a N D VoIP Numbers TalkSwitch Profile section Line Hunt Groups Service Provider Profile section Automatic Route Selection and Toll Restriction Planning Automatic Route Selection and Toll Restriction Configure Line Hunt Groups also, see section Entering Leading Digits and Assigning Actions L K S W I T C H U S E R G U I D E U K & I R E L a N D Click the Hunt Group Access button Set Local Extension Hunt Group Access Additional Notes System Information Administration Fax Information Local Extensions Direct Line Access button Caller ID Information sectionPhone Type Remote Extensions Hunt Group Access button Forwarding Information Different uses for Extension Ring Groups Extension Ring Groups Set Ring Group section Identify types of calls by different ring patterns On-Hold Settings Transfer SettingsOn-hold/Ringback Local Extension Voicemail Voicemail Voicemail Notification Settings section Mailbox Option sectionLoad Greeting button Configuration Notification Options button Remote Extension Voicemail Load Greeting button Voicemail Notification Settings tab General Voicemail Global Settings Global Message Waiting IndicatorMailbox Settings View Mailbox Data button Reset Mailboxes buttonCall Handling Modes Auto Attendant Record Auto Attendant messages At the Auto Attendant, perform the following actions Recording Auto Attendants from an out-of-office phone L K S W I T C H C O N F I G U R a T I O N L K S W I T C H U S E R G U I D E U K & I R E L a N D Load Auto Attendant button Utilities for an auto attendant Record Instructions button On an incoming call during mode 1 or Erase Instructions buttonAuto Attendant L K S W I T C H C O N F I G U R a T I O N Adjust Sequence.. button Local Extensions Call Cascade L K S W I T C H U S E R G U I D E U K & I R E L a N D L K S W I T C H C O N F I G U R a T I O N Remote Extensions Call Cascade L K S W I T C H C O N F I G U R a T I O N Extension Ring Groups Call Cascade Call Back/DISA Step Auto Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Prompted Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Disa Audio Controls Options Line Controls Extension ControlsVoIP Codec Selection Transfer Options Remote Transfer MiscellaneousTransferring from a Home phone Transfer and clear Caller in queue reminder Call Back ring returnIf being used with another PBX Internal clock setting Intercom CallsFax Over IP Auto Attendant Transfer Prompts TroubleshootingInternal Caller ID options Audio Output Options Non-detection of disconnect-clear Double Recall timeWay Calling wait time Ring Patterns Dtmf Detection Troubleshooting AdvancedAuto Attendant Adjustments Auto Route Selection Line CPC/Disconnect Clear Ringback ControlFax Detection VoIP Ports Receiving calls without the Auto Attendant Receiving calls using the Auto Attendant Place ‘out-of-office’ calls from a Local Extension Office Making and Receiving CallsMaking calls from a Local Extension Receiving calls at a Local Extension Place calls on hold Placing calls on Hold at a Local ExtensionTransferring calls Call Pick Up Call Park Parking and retrieving callers Parking a callerFrom a Local Extension to any outside telephone number Call Queue/UCD/Call Waiting Queuing and retrieving callers Parking a caller using Auto ParkUsing Call Park with the Paging option Retrieving a parked call Queuing callers to an Extension Ring Group Using the TalkSwitch Call Waiting feature Conference calling with TalkSwitchCase B Two outside callers and one Local Extension Making and receiving calls using VoIP Transferring calls on parallel-connected phones Using Phones connected in parallel to TalkSwitch Modems and telephone line access Transferring calls OUT of the Office Receiving Calls Through Call ForwardingThree ways to forward calls Transferring calls from a Remote Extension Forwarding calls with screening Screening options for forwarded calls Receiving calls Using the Talkswitch Voicemail SystemCalls over VoIP with SIP phones and Gateways Making calls Activating voicemail boxes Retrieving messages/Accessing a voice mailbox Listen to messages press Record name for Dial by Name Directory press Pager and Cell Phone notificationChange greeting options press Change personal options press Music on Hold and Call Forwarding to Remote Extensions Mode Switching OptionsManual Mode Switching Music on Hold Using Call Bridge Automatic Mode Switching using the Time SchedulerHow to use Disa Call Bridge Using Call Back Accepting the Call Back Activate Call Back Step #1 Check current version Upgrading the Talkswitch Software and Firmware Step #3 Updating the firmware Step #2 Download new software and firmware I N G T a L K S W I T C H Page Enabling Call Detail Record CDR Logging L L D E T a I L RE CO RD LO G G I N G C D R Web Interface Store to File on TalkSwitch System Information IP Configuration page in the softwareRetrieving Data Click on the link for Call Detail Record CDR Management Serial Interface Real Time to Serial Interface Click on Transfer Capture Text Analyzing the Data Example Example Page Introduction to Voip Optimizing Your IP Network for VoipBroadband Connection Router/NAT/Firewall High-speed connections on both ends of the call Local Area NetworkHow does VoIP work? Does a VoIP call sound like a regular phone call? Can a firewall prevent VoIP calls from passing through? If the power goes out, does the VoIP network stay up?Choose the right Codec for your location What happens to VoIP if the IP network fails? What is SIP? What is NAT and how does it affect VoIP? What is Dynamic DNS? What is a SIP Proxy and Registrar? What is the drawback of using Dynamic DNS? What is a port number?How often will my Public IP address change? L P a N D TRO U B L E S H O O T I N G Troubleshooting Problems that may occur during Configuration Page Music on Hold Answering and Fax Machines Other Possible Local Extension Problems L K S W I T C H U S E R G U I D E U K & I R E L a N D Problems that may occur with VoIP L K S W I T C H U S E R G U I D E U K & I R E L a N D Distinctive Ringing Caller Display Three Way Calling/Conference Multi-Line Service / Hunting Facilities Centrex Transfer Application Notes Telephone Company ServicesPage I CK CO M M a N D S L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X C L K S W I T C H U S E R G U I D E U K & I R E L a N D User Defined An Extension, Ring Group, Auto L K S W I T C H U S E R G U I D E U K & I R E L a N D RE G U L a T O R Y I N F O R M a T I O N Product Suffix Intended Markets Disposal TA L K S W I T CH E -YE a R WA R R a N T Y Warranty Service Extension Interface Pstn Analogue Telephone Line Interface System TalkSwitch settings and configurations Calling FeaturesMode Scheduling and Power Interruptions L K S W I T C H U S E R G U I D E U K & I R E L a N D Copyright 2000-2003 Intel Corporation. All rights reserved Copyright 1998 by the Massachusetts Institute of Technology L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X F Page O S S a R Y CNG CTI Dtmf LED L K S W I T C H U S E R G U I D E U K & I R E L a N D TX/RX L K S W I T C H U S E R G U I D E U K & I R E L a N D