Line 2 and 3 lights flashing simultaneously: There is a file system error. To fix the problem, reboot TalkSwitch. It will do a file system check and fix any problems encountered. If this does not resolve the problem, contact your TalkSwitch dealer.
Line 1 and 4 lights flashing simultaneously: There is a voice mailbox error. To fix the problem, reboot TalkSwitch. It will do a file system check and fix any problems encountered.
Line 3 and 4 lights flashing simultaneously: Firmware not loaded or corrupted. To fix the problem, reload the TalkSwitch firmware. Make sure you update with the last version you updated with. Do not use an old version off the install CD if you have updated your system.
Line 1 and 4 then Line 2 and 3 lights flashing alternately: System prompts not loaded or corrupted. To fix the problem, reload the TalkSwitch firmware. Make sure you update with the last version you updated with. Do not use an old version off the install CD if you have updated your system.
Problems that may occur during Configuration
Problem: I am not able to “Retrieve settings” from my TalkSwitch.
Solution: Try the following solutions, in order, until the problem is resolved.
•Ensure TalkSwitch is turned on and plugged into a working power outlet. Then select “Retrieve settings”, under the File menu in the configuration software.
•Make sure the serial or USB cable connecting TalkSwitch and your PC is securely attached to the ports. Select “Connect”, under the TalkSwitch configuration window.
•From the Control Center section of the TalkSwitch software, choose ‘PC Connection’ and then select COM Port. Ensure that the configuration software is using the correct port to communicate with TalkSwitch. Then select“Retrieve settings”, under the File menu in the configuration software.
•Try rebooting TalkSwitch (turn the power off and then back on). Then select “Retrieve settings”, under the File menu in the configuration software. This will often correct any miscommunication that may have occurred between TalkSwitch and your PC.
•Make sure you do not have any communications programs running at the same time you want to use the TalkSwitch configuration software. These can include Palm Pilot, Hot Sync, TalkWorks, digital camera software or others. These programs tend to hold on to COM ports, making them unavailable for other programs.
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