that provides the option to accept the queued call (press # ) or leave the caller in the queue (press * ) and return to the dial tone to make a new call.
3.2.7 Using the TalkSwitch Call Waiting feature
The Call Waiting feature is activated as a ‘busy’ option at the Call Cascade routing for any local extension. When it is activated and the dialed extension is in use, the caller hears ringing or music depending on the Music on hold settings. The person at the extension hears the following:
1.If the phone supports Call Waiting Caller ID (Type II signaling), you hear a beep followed by a short ‘blip’. Depending on your phone, you may hear something similar to a modem noise. This is normal. During this notification, the Caller ID information is displayed on the phone. The caller does not hear the beep. The phone mutes the other side.
2.If the phone does not support Call Waiting Caller ID, you hear a beep.
When the Call Waiting notification beep is heard, the person at the extension can dial ‘recall’ 7 to put the current caller on hold and answer the new caller. S/he has the option to dial ‘recall’ 5. This terminates the current call and connects the new call. If the person at the extension does not want to take the new call, s/he can ignore the Call Waiting beeps and TalkSwitch directs the caller to the next level of the Call Cascade for that extension (i.e. send the caller to the associated voice mailbox).
3.2.8 Conference calling with TalkSwitch
Case A: Two TalkSwitch Local Extensions and one outside caller
You do not require access to the telephone company’s
1.Establish a call with an outside party.
2.Press ‘recall’ to place the outside caller on hold. Dial the number of the Local Extension you wish to conference with.
3.When the extension is picked up, press ‘recall’ and ‘6’ to establish the
Case B: Two outside callers and one Local Extension
(e.g.: Line 1 and Line 2)
There are two different methods for this type of conference call. The first method is similar to the one above, using only TalkSwitch for the conference function.
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