Auto Attendant | Talkswitch CT.TS005.001101.UK specification

switched manually or automatically (with Automatic Mode Switching). Name the modes since names are displayed elsewhere in the configuration software whenever Modes are used.

Warning: The mode cannot change if you are logged into the configuration tool at the time of the scheduled mode switch.

To use the Automatic Mode Switching feature, activate it by clicking ‘Use Automatic Mode Switching’. Set the start times for each mode. If you want TalkSwitch to change modes more than twice in one day, you can activate up to two extra mode changes.

Note: If you do not want to use Automatic Mode Switching, you can switch modes manually in the software or through a telephone using touch tone commands. Enter command mode by dialing # and your password if required. Dial any of the following commands and press # to confirm.

31Change TalkSwitch to mode 1.

32Change TalkSwitch to mode 2.

30 TalkSwitch tells you what mode it is currently using.

2.3.5.2Auto Attendant

The Auto Attendant greets callers and tells them which number(s) they should press on their telephone keypad to reach a particular extension, person, message, or department. Callers can dial Local Extensions (1xx), Remote Extensions (2xx), Extension Ring Groups (300-309), Voicemail (to both leave messages and access messages), access Call Back, access DISA and enter Command mode directly to make changes to the system configuration. 400 series mailboxes can be dialed at the Auto Attendant without

5 4	T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D

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Talkswitch CT.TS005.001101.UK manual Auto Attendant

Contents

User Guide Copyright Information Temperature & Environment Power & Lightning SurgesPower Adaptor & Power Cords Emergency Service Access MaintenancePower Failure TalkSwitch Usage TA B L E O F CO N T E N T S 1.1 B L E O F C O N T E N T SI I Call Detail Record CDR Logging Installation Open the system package, which will contain Front Panel Lights Light State Description TalkSwitch 24 Models TalkSwitch 48 Models Back Panel TalkSwitch 28 Models Ports Purpose Connecting telephone lines Plugging Into the Back Panel Attach an Internal or External Modem Connecting extension telephones and other devicesConnecting devices to the Music and PA ports Connecting TalkSwitch to a PC using a USB cable Connecting TalkSwitch to a LAN and/or PCConnecting TalkSwitch to a LAN for local configuration Connecting TalkSwitch to a PC using a Serial cable Connecting 2 or more TalkSwitch units to a LAN Using 2 or More Talkswitch Units on a LANConnecting to TalkSwitch over IP Setting the Unit ID for the first time Unit ID Changing the Unit IDHow unit IDs affect system extension numbers Optimizing the system for networked use Configuration SettingsKeep track of the lines and extensions Outgoing Line Hunt Groups Voicemail TA L K S W I T C H CO N F I G U R a T I O N Running the Talkswitch Software Connection Type Button Restore Firmware System ConfigurationConfiguration screen Tools Menu File MenuView Menu Help Menu Configuration NavigationStart Menu Programs TalkSwitch Documentation System Information Disa Administration Configure TalkSwitch IP settings IP ConfigurationLocation Settings System IP Settings section Public WAN IP Address System IP Settings section VoIP Configuration Public WAN IP Address see previous section TalkSwitch Profile tab User Name and Password Section View Registration Status button VoIP NumbersView Registrar Entries button Service Provider Profile tab Pstn analogue telephone Lines Telephone company services section Phone numbers section L K S W I T C H U S E R G U I D E U K & I R E L a N D TalkSwitch Profile section VoIP Numbers Service Provider Profile section Line Hunt Groups Automatic Route Selection and Toll Restriction Configure Line Hunt Groups also, see section Planning Automatic Route Selection and Toll Restriction Entering Leading Digits and Assigning Actions L K S W I T C H U S E R G U I D E U K & I R E L a N D Set Local Extension Hunt Group Access Click the Hunt Group Access button System Information Administration Additional Notes Fax Information Local Extensions Phone Type Direct Line Access buttonCaller ID Information section Hunt Group Access button Remote Extensions Forwarding Information Extension Ring Groups Different uses for Extension Ring Groups Identify types of calls by different ring patterns Set Ring Group section On-hold/Ringback On-Hold SettingsTransfer Settings Voicemail Local Extension Voicemail Load Greeting button Voicemail Notification Settings sectionMailbox Option section Configuration Notification Options button Load Greeting button Voicemail Notification Settings tab Remote Extension Voicemail General Voicemail Mailbox Settings Global SettingsGlobal Message Waiting Indicator Modes Reset Mailboxes buttonCall Handling View Mailbox Data button Auto Attendant Record Auto Attendant messages Recording Auto Attendants from an out-of-office phone At the Auto Attendant, perform the following actions L K S W I T C H C O N F I G U R a T I O N L K S W I T C H U S E R G U I D E U K & I R E L a N D Utilities for an auto attendant Record Instructions button Load Auto Attendant button Auto Attendant On an incoming call during mode 1 orErase Instructions button L K S W I T C H C O N F I G U R a T I O N Adjust Sequence.. button Local Extensions Call Cascade L K S W I T C H U S E R G U I D E U K & I R E L a N D L K S W I T C H C O N F I G U R a T I O N Remote Extensions Call Cascade L K S W I T C H C O N F I G U R a T I O N Extension Ring Groups Call Cascade Call Back/DISA Step Auto Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Prompted Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Disa Options Audio Controls VoIP Codec Selection Line ControlsExtension Controls Transfer Options Transfer and clear MiscellaneousTransferring from a Home phone Remote Transfer If being used with another PBX Caller in queue reminderCall Back ring return Fax Over IP Internal clock settingIntercom Calls Audio Output Options TroubleshootingInternal Caller ID options Auto Attendant Transfer Prompts Ring Patterns Double Recall timeWay Calling wait time Non-detection of disconnect-clear Auto Route Selection Troubleshooting AdvancedAuto Attendant Adjustments Dtmf Detection Fax Detection Line CPC/Disconnect ClearRingback Control VoIP Ports Receiving calls using the Auto Attendant Receiving calls without the Auto Attendant Receiving calls at a Local Extension Office Making and Receiving CallsMaking calls from a Local Extension Place ‘out-of-office’ calls from a Local Extension Call Pick Up Placing calls on Hold at a Local ExtensionTransferring calls Place calls on hold From a Local Extension to any outside telephone number Call Park Parking and retrieving callersParking a caller Retrieving a parked call Parking a caller using Auto ParkUsing Call Park with the Paging option Call Queue/UCD/Call Waiting Queuing and retrieving callers Queuing callers to an Extension Ring Group Case B Two outside callers and one Local Extension Using the TalkSwitch Call Waiting featureConference calling with TalkSwitch Making and receiving calls using VoIP Using Phones connected in parallel to TalkSwitch Transferring calls on parallel-connected phones Modems and telephone line access Transferring calls from a Remote Extension OUT of the Office Receiving Calls Through Call ForwardingThree ways to forward calls Transferring calls Screening options for forwarded calls Forwarding calls with screening Making calls Using the Talkswitch Voicemail SystemCalls over VoIP with SIP phones and Gateways Receiving calls Retrieving messages/Accessing a voice mailbox Activating voicemail boxes Listen to messages press Change personal options press Pager and Cell Phone notificationChange greeting options press Record name for Dial by Name Directory press Music on Hold Mode Switching OptionsManual Mode Switching Music on Hold and Call Forwarding to Remote Extensions How to use Disa Call Bridge Using Call BridgeAutomatic Mode Switching using the Time Scheduler Using Call Back Activate Call Back Accepting the Call Back Upgrading the Talkswitch Software and Firmware Step #1 Check current version Step #2 Download new software and firmware Step #3 Updating the firmware I N G T a L K S W I T C H Page L L D E T a I L RE CO RD LO G G I N G C D R Enabling Call Detail Record CDR Logging Retrieving Data Web Interface Store to File on TalkSwitchSystem Information IP Configuration page in the software Click on the link for Call Detail Record CDR Management Serial Interface Real Time to Serial Interface Analyzing the Data Click on Transfer Capture Text Example Example Page Broadband Connection Introduction to VoipOptimizing Your IP Network for Voip Router/NAT/Firewall Does a VoIP call sound like a regular phone call? Local Area NetworkHow does VoIP work? High-speed connections on both ends of the call What happens to VoIP if the IP network fails? If the power goes out, does the VoIP network stay up?Choose the right Codec for your location Can a firewall prevent VoIP calls from passing through? What is SIP? What is NAT and how does it affect VoIP? What is a SIP Proxy and Registrar? What is Dynamic DNS? How often will my Public IP address change? What is the drawback of using Dynamic DNS?What is a port number? L P a N D TRO U B L E S H O O T I N G Troubleshooting Problems that may occur during Configuration Page Music on Hold Answering and Fax Machines Other Possible Local Extension Problems L K S W I T C H U S E R G U I D E U K & I R E L a N D Problems that may occur with VoIP L K S W I T C H U S E R G U I D E U K & I R E L a N D Caller Display Distinctive Ringing Multi-Line Service / Hunting Facilities Three Way Calling/Conference Application Notes Telephone Company Services Centrex TransferPage I CK CO M M a N D S L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X C L K S W I T C H U S E R G U I D E U K & I R E L a N D User Defined An Extension, Ring Group, Auto L K S W I T C H U S E R G U I D E U K & I R E L a N D RE G U L a T O R Y I N F O R M a T I O N Disposal Product Suffix Intended Markets TA L K S W I T CH E -YE a R WA R R a N T Y Warranty Service Pstn Analogue Telephone Line Interface Extension Interface System Mode Scheduling and Power Interruptions TalkSwitch settings and configurationsCalling Features L K S W I T C H U S E R G U I D E U K & I R E L a N D Copyright 1998 by the Massachusetts Institute of Technology Copyright 2000-2003 Intel Corporation. All rights reserved L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X F Page O S S a R Y CNG CTI Dtmf LED L K S W I T C H U S E R G U I D E U K & I R E L a N D TX/RX L K S W I T C H U S E R G U I D E U K & I R E L a N D