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Talkswitch CT.TS005.001101.UK manual Plugging Into the Back Panel, Connecting telephone lines

Models: CT.TS005.001101.UK

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In cases where a telephone company’s ISDN BRA service is installed using an NTE with two analogue line “ab” ports, the TalkSwitch telephone lines can be connected to the NTE’s ab ports (Please check with your local telephone company).

The use of 4-wire telephone cables to combine L1/L2 or L3/L4 wiring requires a special installation procedure and may not be compatible with some standard telephone sockets. It is not recommended for general use.

If your TalkSwitch was supplied with telephone lightning protectors to comply with local regulatory requirements, they must be installed on each telephone line as detailed in the instructions provided with the lightning protectors.

1.4 PLUGGING INTO THE BACK PANEL

1.4.1 Connecting telephone lines

You can connect the TalkSwitch to the telephone company’s line sockets using the 2-wire telephone cables provided to ports L1-L2 or L1-L4 (subject to model). Take note of which telephone line is connected to each Line port

— this information will be used in the configuration section.

In cases where the telephone company lines are terminated on a Connection Box with IDC or screw terminals, it is recommended that “RJ- 11 Wiring-Tails” are used. These are single or multi-pair cables with 0.5mm solid core wire one end terminated in an RJ-11 connector(s). These RJ-11 wiring tails may be available where you purchased your system or provided by your installer.

Advisory: In order to minimize disruption to your business, you may want to configure TalkSwitch before connecting it to your telephone lines and extension phones.

Warning: The TalkSwitch line ports are sensitive to high-voltage spikes from lightning. If you live in an area where electrical storms occur regularly, we recommend that you protect TalkSwitch by plugging the telephone cords coming from the TalkSwitch line ports to a surge protection device connected to the incoming telephone lines.

T A L K S W I T C H I N S T A L L A T I O N

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Talkswitch CT.TS005.001101.UK manual Plugging Into the Back Panel, Connecting telephone lines

Contents

User Guide Copyright Information Power Adaptor & Power Cords Power & Lightning SurgesTemperature & Environment Power Failure MaintenanceEmergency Service Access TalkSwitch UsageTA B L E O F CO N T E N T S 1.1 B L E O F C O N T E N T SI I Call Detail Record CDR Logging Open the system package, which will contain InstallationLight State Description Front Panel LightsBack Panel TalkSwitch 24 Models TalkSwitch 48 ModelsPorts Purpose TalkSwitch 28 ModelsPlugging Into the Back Panel Connecting telephone linesConnecting devices to the Music and PA ports Connecting extension telephones and other devicesAttach an Internal or External Modem Connecting TalkSwitch to a LAN for local configuration Connecting TalkSwitch to a LAN and/or PCConnecting TalkSwitch to a PC using a USB cable Connecting TalkSwitch to a PC using a Serial cableConnecting to TalkSwitch over IP Using 2 or More Talkswitch Units on a LANConnecting 2 or more TalkSwitch units to a LAN Setting the Unit ID for the first time How unit IDs affect system extension numbers Changing the Unit IDUnit ID Keep track of the lines and extensions Configuration SettingsOptimizing the system for networked use Outgoing Line Hunt GroupsVoicemail TA L K S W I T C H CO N F I G U R a T I O N Connection Type Running the Talkswitch SoftwareConfiguration screen System ConfigurationButton Restore Firmware View Menu File MenuTools Menu Start Menu Programs TalkSwitch Documentation Configuration NavigationHelp Menu Disa System InformationAdministration Location Settings IP ConfigurationConfigure TalkSwitch IP settings Public WAN IP Address System IP Settings sectionSystem IP Settings section Public WAN IP Address see previous section VoIP ConfigurationTalkSwitch Profile tab User Name and Password Section View Registrar Entries button VoIP NumbersView Registration Status button Service Provider Profile tab Pstn analogue telephone Lines Phone numbers section Telephone company services sectionL K S W I T C H U S E R G U I D E U K & I R E L a N D VoIP Numbers TalkSwitch Profile sectionLine Hunt Groups Service Provider Profile sectionAutomatic Route Selection and Toll Restriction Planning Automatic Route Selection and Toll Restriction Configure Line Hunt Groups also, see sectionEntering Leading Digits and Assigning Actions L K S W I T C H U S E R G U I D E U K & I R E L a N D Click the Hunt Group Access button Set Local Extension Hunt Group AccessAdditional Notes System Information AdministrationFax Information Local Extensions Caller ID Information section Direct Line Access buttonPhone Type Remote Extensions Hunt Group Access buttonForwarding Information Different uses for Extension Ring Groups Extension Ring GroupsSet Ring Group section Identify types of calls by different ring patternsTransfer Settings On-Hold SettingsOn-hold/Ringback Local Extension Voicemail VoicemailMailbox Option section Voicemail Notification Settings sectionLoad Greeting button Configuration Notification Options button Remote Extension Voicemail Load Greeting button Voicemail Notification Settings tabGeneral Voicemail Global Message Waiting Indicator Global SettingsMailbox Settings Call Handling Reset Mailboxes buttonModes View Mailbox Data buttonAuto Attendant Record Auto Attendant messages At the Auto Attendant, perform the following actions Recording Auto Attendants from an out-of-office phoneL K S W I T C H C O N F I G U R a T I O N L K S W I T C H U S E R G U I D E U K & I R E L a N D Load Auto Attendant button Utilities for an auto attendant Record Instructions buttonErase Instructions button On an incoming call during mode 1 orAuto Attendant L K S W I T C H C O N F I G U R a T I O N Adjust Sequence.. button Local Extensions Call Cascade L K S W I T C H U S E R G U I D E U K & I R E L a N D L K S W I T C H C O N F I G U R a T I O N Remote Extensions Call Cascade L K S W I T C H C O N F I G U R a T I O N Extension Ring Groups Call Cascade Call Back/DISA Step Auto Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Prompted Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Disa Audio Controls OptionsExtension Controls Line ControlsVoIP Codec Selection Transfer Options Transferring from a Home phone MiscellaneousTransfer and clear Remote TransferCall Back ring return Caller in queue reminderIf being used with another PBX Intercom Calls Internal clock settingFax Over IP Internal Caller ID options TroubleshootingAudio Output Options Auto Attendant Transfer PromptsWay Calling wait time Double Recall timeRing Patterns Non-detection of disconnect-clearAuto Attendant Adjustments Troubleshooting AdvancedAuto Route Selection Dtmf DetectionRingback Control Line CPC/Disconnect ClearFax Detection VoIP Ports Receiving calls without the Auto Attendant Receiving calls using the Auto AttendantMaking calls from a Local Extension Office Making and Receiving CallsReceiving calls at a Local Extension Place ‘out-of-office’ calls from a Local ExtensionTransferring calls Placing calls on Hold at a Local ExtensionCall Pick Up Place calls on holdParking a caller Call Park Parking and retrieving callersFrom a Local Extension to any outside telephone number Using Call Park with the Paging option Parking a caller using Auto ParkRetrieving a parked call Call Queue/UCD/Call Waiting Queuing and retrieving callersQueuing callers to an Extension Ring Group Conference calling with TalkSwitch Using the TalkSwitch Call Waiting featureCase B Two outside callers and one Local Extension Making and receiving calls using VoIP Transferring calls on parallel-connected phones Using Phones connected in parallel to TalkSwitchModems and telephone line access Three ways to forward calls OUT of the Office Receiving Calls Through Call ForwardingTransferring calls from a Remote Extension Transferring callsForwarding calls with screening Screening options for forwarded callsCalls over VoIP with SIP phones and Gateways Using the Talkswitch Voicemail SystemMaking calls Receiving callsActivating voicemail boxes Retrieving messages/Accessing a voice mailboxListen to messages press Change greeting options press Pager and Cell Phone notificationChange personal options press Record name for Dial by Name Directory pressManual Mode Switching Mode Switching OptionsMusic on Hold Music on Hold and Call Forwarding to Remote ExtensionsAutomatic Mode Switching using the Time Scheduler Using Call BridgeHow to use Disa Call Bridge Using Call Back Accepting the Call Back Activate Call BackStep #1 Check current version Upgrading the Talkswitch Software and FirmwareStep #3 Updating the firmware Step #2 Download new software and firmwareI N G T a L K S W I T C H Page Enabling Call Detail Record CDR Logging L L D E T a I L RE CO RD LO G G I N G C D RSystem Information IP Configuration page in the software Web Interface Store to File on TalkSwitchRetrieving Data Click on the link for Call Detail Record CDR Management Serial Interface Real Time to Serial Interface Click on Transfer Capture Text Analyzing the DataExample Example Page Optimizing Your IP Network for Voip Introduction to VoipBroadband Connection Router/NAT/Firewall How does VoIP work? Local Area NetworkDoes a VoIP call sound like a regular phone call? High-speed connections on both ends of the callChoose the right Codec for your location If the power goes out, does the VoIP network stay up?What happens to VoIP if the IP network fails? Can a firewall prevent VoIP calls from passing through?What is SIP? What is NAT and how does it affect VoIP? What is Dynamic DNS? What is a SIP Proxy and Registrar?What is a port number? What is the drawback of using Dynamic DNS?How often will my Public IP address change? L P a N D TRO U B L E S H O O T I N G Troubleshooting Problems that may occur during Configuration Page Music on Hold Answering and Fax Machines Other Possible Local Extension Problems L K S W I T C H U S E R G U I D E U K & I R E L a N D Problems that may occur with VoIP L K S W I T C H U S E R G U I D E U K & I R E L a N D Distinctive Ringing Caller DisplayThree Way Calling/Conference Multi-Line Service / Hunting FacilitiesCentrex Transfer Application Notes Telephone Company ServicesPage I CK CO M M a N D S L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X C L K S W I T C H U S E R G U I D E U K & I R E L a N D User Defined An Extension, Ring Group, Auto L K S W I T C H U S E R G U I D E U K & I R E L a N D RE G U L a T O R Y I N F O R M a T I O N Product Suffix Intended Markets DisposalTA L K S W I T CH E -YE a R WA R R a N T Y Warranty Service Extension Interface Pstn Analogue Telephone Line InterfaceSystem Calling Features TalkSwitch settings and configurationsMode Scheduling and Power Interruptions L K S W I T C H U S E R G U I D E U K & I R E L a N D Copyright 2000-2003 Intel Corporation. All rights reserved Copyright 1998 by the Massachusetts Institute of TechnologyL K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X F Page O S S a R Y CNG CTI Dtmf LED L K S W I T C H U S E R G U I D E U K & I R E L a N D TX/RX L K S W I T C H U S E R G U I D E U K & I R E L a N D