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Talkswitch CT.TS005.001101.UK manual L K S W I T C H U S E R G U I D E U K & I R E L a N D

Models: CT.TS005.001101.UK

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	<recall>6	Conference Call for 3	Press ‘recall’ to put the
		parties	first caller on hold, dial
			another extension or
			external number, then
			press ‘recall’ 6.

	* 60	Toggles ‘Do Not Disturb’
	* 60	at the current exten-	User will hear confirma-
	* 61/62	at the current exten-
		sion.
		sion.	tion. Reminder is played
		Enables/Disables ‘Do	every time the extension
		Not Disturb’ at the cur-	is picked up when
		rent extension.	enabled.

	* 7 and 1xx	Call Pick up — Exten-	To pick up a call ringing
	* 7 and 1xx	sion Specific	at another extension at
		sion Specific	at another extension at
			anytime including after
			the Auto Attendant
			answers.

<recall>7	Hold Retrieve — used
	for retrieving any calls
	placed on hold at that
	extension.

Or press ‘recall’, then 7 to cycle through on a first in / first out basis.

80	Accesses Same Line
	Connect when transfer-
	ring an outside caller to
	another outside num-
	ber.

Put the caller on Hold, dial 80, and then dial the outside number. Hang up to complete the transfer. Can only be used when the line has 3-Way Call- ing/Conference or Trans- fer (Centrex/Plexar) service.

	81-88, 9	Line Hunt Groups used
		to access a line.

	* 80	Play music source	To toggle on or off music
	* 80	through PA output.	through the PA port. Use-
		through PA output.	through the PA port. Use-
			ful for office background
			music.

	* 9	Call Pick up	To pick up a call ringing
	* 9		at any other extension.
			at any other extension.

	#	Enters command mode.

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T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D

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Talkswitch CT.TS005.001101.UK manual L K S W I T C H U S E R G U I D E U K & I R E L a N D

Contents

User Guide Copyright Information Temperature & Environment Power & Lightning SurgesPower Adaptor & Power Cords Maintenance Power FailureEmergency Service Access TalkSwitch UsageTA B L E O F CO N T E N T S 1.1 B L E O F C O N T E N T SI I Call Detail Record CDR Logging Installation Open the system package, which will containFront Panel Lights Light State DescriptionTalkSwitch 24 Models TalkSwitch 48 Models Back PanelTalkSwitch 28 Models Ports PurposeConnecting telephone lines Plugging Into the Back PanelAttach an Internal or External Modem Connecting extension telephones and other devicesConnecting devices to the Music and PA ports Connecting TalkSwitch to a LAN and/or PC Connecting TalkSwitch to a LAN for local configurationConnecting TalkSwitch to a PC using a USB cable Connecting TalkSwitch to a PC using a Serial cableConnecting 2 or more TalkSwitch units to a LAN Using 2 or More Talkswitch Units on a LANConnecting to TalkSwitch over IP Setting the Unit ID for the first time Unit ID Changing the Unit IDHow unit IDs affect system extension numbers Configuration Settings Keep track of the lines and extensionsOptimizing the system for networked use Outgoing Line Hunt GroupsVoicemail TA L K S W I T C H CO N F I G U R a T I O N Running the Talkswitch Software Connection TypeButton Restore Firmware System ConfigurationConfiguration screen Tools Menu File MenuView Menu Help Menu Configuration NavigationStart Menu Programs TalkSwitch Documentation System Information DisaAdministration Configure TalkSwitch IP settings IP ConfigurationLocation Settings System IP Settings section Public WAN IP AddressSystem IP Settings section VoIP Configuration Public WAN IP Address see previous sectionTalkSwitch Profile tab User Name and Password Section View Registration Status button VoIP NumbersView Registrar Entries button Service Provider Profile tab Pstn analogue telephone Lines Telephone company services section Phone numbers sectionL K S W I T C H U S E R G U I D E U K & I R E L a N D TalkSwitch Profile section VoIP NumbersService Provider Profile section Line Hunt GroupsAutomatic Route Selection and Toll Restriction Configure Line Hunt Groups also, see section Planning Automatic Route Selection and Toll RestrictionEntering Leading Digits and Assigning Actions L K S W I T C H U S E R G U I D E U K & I R E L a N D Set Local Extension Hunt Group Access Click the Hunt Group Access buttonSystem Information Administration Additional NotesFax Information Local Extensions Phone Type Direct Line Access buttonCaller ID Information section Hunt Group Access button Remote ExtensionsForwarding Information Extension Ring Groups Different uses for Extension Ring GroupsIdentify types of calls by different ring patterns Set Ring Group sectionOn-hold/Ringback On-Hold SettingsTransfer Settings Voicemail Local Extension VoicemailLoad Greeting button Voicemail Notification Settings sectionMailbox Option section Configuration Notification Options button Load Greeting button Voicemail Notification Settings tab Remote Extension VoicemailGeneral Voicemail Mailbox Settings Global SettingsGlobal Message Waiting Indicator Reset Mailboxes button Call HandlingModes View Mailbox Data buttonAuto Attendant Record Auto Attendant messages Recording Auto Attendants from an out-of-office phone At the Auto Attendant, perform the following actionsL K S W I T C H C O N F I G U R a T I O N L K S W I T C H U S E R G U I D E U K & I R E L a N D Utilities for an auto attendant Record Instructions button Load Auto Attendant buttonAuto Attendant On an incoming call during mode 1 orErase Instructions button L K S W I T C H C O N F I G U R a T I O N Adjust Sequence.. button Local Extensions Call Cascade L K S W I T C H U S E R G U I D E U K & I R E L a N D L K S W I T C H C O N F I G U R a T I O N Remote Extensions Call Cascade L K S W I T C H C O N F I G U R a T I O N Extension Ring Groups Call Cascade Call Back/DISA Step Auto Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Prompted Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Disa Options Audio ControlsVoIP Codec Selection Line ControlsExtension Controls Transfer Options Miscellaneous Transferring from a Home phoneTransfer and clear Remote TransferIf being used with another PBX Caller in queue reminderCall Back ring return Fax Over IP Internal clock settingIntercom Calls Troubleshooting Internal Caller ID optionsAudio Output Options Auto Attendant Transfer PromptsDouble Recall time Way Calling wait timeRing Patterns Non-detection of disconnect-clearTroubleshooting Advanced Auto Attendant AdjustmentsAuto Route Selection Dtmf DetectionFax Detection Line CPC/Disconnect ClearRingback Control VoIP Ports Receiving calls using the Auto Attendant Receiving calls without the Auto AttendantOffice Making and Receiving Calls Making calls from a Local ExtensionReceiving calls at a Local Extension Place ‘out-of-office’ calls from a Local ExtensionPlacing calls on Hold at a Local Extension Transferring callsCall Pick Up Place calls on holdFrom a Local Extension to any outside telephone number Call Park Parking and retrieving callersParking a caller Parking a caller using Auto Park Using Call Park with the Paging optionRetrieving a parked call Call Queue/UCD/Call Waiting Queuing and retrieving callersQueuing callers to an Extension Ring Group Case B Two outside callers and one Local Extension Using the TalkSwitch Call Waiting featureConference calling with TalkSwitch Making and receiving calls using VoIP Using Phones connected in parallel to TalkSwitch Transferring calls on parallel-connected phonesModems and telephone line access OUT of the Office Receiving Calls Through Call Forwarding Three ways to forward callsTransferring calls from a Remote Extension Transferring callsScreening options for forwarded calls Forwarding calls with screeningUsing the Talkswitch Voicemail System Calls over VoIP with SIP phones and GatewaysMaking calls Receiving callsRetrieving messages/Accessing a voice mailbox Activating voicemail boxesListen to messages press Pager and Cell Phone notification Change greeting options pressChange personal options press Record name for Dial by Name Directory pressMode Switching Options Manual Mode SwitchingMusic on Hold Music on Hold and Call Forwarding to Remote ExtensionsHow to use Disa Call Bridge Using Call BridgeAutomatic Mode Switching using the Time Scheduler Using Call Back Activate Call Back Accepting the Call BackUpgrading the Talkswitch Software and Firmware Step #1 Check current versionStep #2 Download new software and firmware Step #3 Updating the firmwareI N G T a L K S W I T C H Page L L D E T a I L RE CO RD LO G G I N G C D R Enabling Call Detail Record CDR LoggingRetrieving Data Web Interface Store to File on TalkSwitchSystem Information IP Configuration page in the software Click on the link for Call Detail Record CDR Management Serial Interface Real Time to Serial Interface Analyzing the Data Click on Transfer Capture TextExample Example Page Broadband Connection Introduction to VoipOptimizing Your IP Network for Voip Router/NAT/Firewall Local Area Network How does VoIP work?Does a VoIP call sound like a regular phone call? High-speed connections on both ends of the callIf the power goes out, does the VoIP network stay up? Choose the right Codec for your locationWhat happens to VoIP if the IP network fails? Can a firewall prevent VoIP calls from passing through?What is SIP? What is NAT and how does it affect VoIP? What is a SIP Proxy and Registrar? What is Dynamic DNS?How often will my Public IP address change? What is the drawback of using Dynamic DNS?What is a port number? L P a N D TRO U B L E S H O O T I N G Troubleshooting Problems that may occur during Configuration Page Music on Hold Answering and Fax Machines Other Possible Local Extension Problems L K S W I T C H U S E R G U I D E U K & I R E L a N D Problems that may occur with VoIP L K S W I T C H U S E R G U I D E U K & I R E L a N D Caller Display Distinctive RingingMulti-Line Service / Hunting Facilities Three Way Calling/ConferenceApplication Notes Telephone Company Services Centrex TransferPage I CK CO M M a N D S L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X C L K S W I T C H U S E R G U I D E U K & I R E L a N D User Defined An Extension, Ring Group, Auto L K S W I T C H U S E R G U I D E U K & I R E L a N D RE G U L a T O R Y I N F O R M a T I O N Disposal Product Suffix Intended MarketsTA L K S W I T CH E -YE a R WA R R a N T Y Warranty Service Pstn Analogue Telephone Line Interface Extension InterfaceSystem Mode Scheduling and Power Interruptions TalkSwitch settings and configurationsCalling Features L K S W I T C H U S E R G U I D E U K & I R E L a N D Copyright 1998 by the Massachusetts Institute of Technology Copyright 2000-2003 Intel Corporation. All rights reservedL K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X F Page O S S a R Y CNG CTI Dtmf LED L K S W I T C H U S E R G U I D E U K & I R E L a N D TX/RX L K S W I T C H U S E R G U I D E U K & I R E L a N D