Call Pick Up
To intercept a call that is ringing on any other Local Extension before or after the Auto Attendant has engaged, pick up your handset. At the TalkSwitch internal dial tone, dial * 9. This routes the call to your Local Extension.
To answer a call ringing specifically at another extension before or after the Auto Attendant has answered, dial * 7 and the extension number (i.e.
*7112 to pick up a call ringing at extension 112). If you are in the middle of a call and want to connect to another incoming caller, press ‘recall’ to
place the first caller on hold, then dial * 9 or * 7 and the extension number to connect to the second caller. Once you are finished with the second call, or, you would like to return to the first caller, press ‘recall’ ‘5’.
3.2.3Placing calls on Hold at a Local Extension
Place calls on hold
To place callers on hold, press ‘Recall’ or ‘Hold’ on the TalkSwitch
Note: If you press the ‘Hold’ button on a regular phone, you are not able to access any of the TalkSwitch features while the caller is on hold. If you have Music on hold enabled, the caller does not hear music while on hold.
3.2.4 Transferring calls
From a Local Extension to another Local Extension, Remote Extension or Extension Ring Group
To initiate an Unscreened Transfer, put the caller on hold (dial ‘recall’), dial the appropriate extension number and hang up. The caller is taken off hold when the receiving extension answers. If the transferred call is not answered after the number of rings specified in the No Answer setting for the destination extension or if the extension is busy, one of the following happens:
Default: | The transferred call is handled according to the destination |
| extension’s ‘No Answer’ or ‘Busy’ at extension settings. |
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Option: | The call is transferred back to the transferring extension. |
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U S I N G T A L K S W I T C H | 8 9 |
