Manuals / Talkswitch / TV and Video / Flat Panel Television

Talkswitch CT.TS005.001101.UK manual Troubleshooting

Models: CT.TS005.001101.UK

1 174

Download 174 pages 23.26 Kb

Page 136

Troubleshooting

This section of the manual is designed to help you quickly resolve problems with TalkSwitch. The problems are organized in the following manner.

1.Problems that can occur when installing the configuration software.

2.Problems that can occur during Configuration;

3.Problems that can occur while using TalkSwitch;

4.Problems that can occur with 2 or more networked units .

Before examining the problems, review these common installation checks.

1.Check that your telephone cables are connected to a wall port at one end and TalkSwitch at the other. Ensure the devices you are using as TalkSwitch extensions (phones, faxes, etc.) are plugged into the extension ports located on the back panel of TalkSwitch. (Do not plug your extensions directly into a wall port unless that port is wired to a TalkSwitch extension port.)

2.Check the Serial, USB or LAN connection between TalkSwitch and your PC.

3.Ensure that TalkSwitch’s power adapter is plugged into a working power outlet and that TalkSwitch is turned on. Please make sure that you are using the power adapter that was provided with TalkSwitch. This is a unique adapter and it cannot be substituted with any other adapter. If your adapter appears to be defective, please contact your TalkSwitch dealer to order the proper replacement adapter.

4.If networked, ensure that you have the latest firmware loaded on all units. In the TalkSwitch software, select ‘Configure’, then on the ‘About TalkSwitch’ page, click on the ‘View Details’ button in the upper right corner of the screen. All units listed should have the same firmware version.

Diagnostic codes for the lights flashing on the front panel of TalkSwitch

All line lights flashing simultaneously: The Unit ID of this TalkSwitch is in conflict with another TalkSwitch unit on the same LAN. Make sure you assign a different Unit ID to each TalkSwitch unit. See section 2.5.3 for more information on changing a unit ID.

1 2 8

T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D

Image 136

Talkswitch CT.TS005.001101.UK manual Troubleshooting

Contents

User Guide Copyright Information Power Adaptor & Power Cords Power & Lightning SurgesTemperature & Environment Maintenance Power FailureEmergency Service Access TalkSwitch UsageTA B L E O F CO N T E N T S 1.1 B L E O F C O N T E N T SI I Call Detail Record CDR Logging Installation Open the system package, which will containFront Panel Lights Light State DescriptionTalkSwitch 24 Models TalkSwitch 48 Models Back PanelTalkSwitch 28 Models Ports PurposeConnecting telephone lines Plugging Into the Back PanelConnecting devices to the Music and PA ports Connecting extension telephones and other devicesAttach an Internal or External Modem Connecting TalkSwitch to a LAN and/or PC Connecting TalkSwitch to a LAN for local configurationConnecting TalkSwitch to a PC using a USB cable Connecting TalkSwitch to a PC using a Serial cableConnecting to TalkSwitch over IP Using 2 or More Talkswitch Units on a LANConnecting 2 or more TalkSwitch units to a LAN Setting the Unit ID for the first time How unit IDs affect system extension numbers Changing the Unit IDUnit ID Configuration Settings Keep track of the lines and extensionsOptimizing the system for networked use Outgoing Line Hunt GroupsVoicemail TA L K S W I T C H CO N F I G U R a T I O N Running the Talkswitch Software Connection TypeConfiguration screen System ConfigurationButton Restore Firmware View Menu File MenuTools Menu Start Menu Programs TalkSwitch Documentation Configuration NavigationHelp Menu System Information DisaAdministration Location Settings IP ConfigurationConfigure TalkSwitch IP settings System IP Settings section Public WAN IP AddressSystem IP Settings section VoIP Configuration Public WAN IP Address see previous sectionTalkSwitch Profile tab User Name and Password Section View Registrar Entries button VoIP NumbersView Registration Status button Service Provider Profile tab Pstn analogue telephone Lines Telephone company services section Phone numbers sectionL K S W I T C H U S E R G U I D E U K & I R E L a N D TalkSwitch Profile section VoIP NumbersService Provider Profile section Line Hunt GroupsAutomatic Route Selection and Toll Restriction Configure Line Hunt Groups also, see section Planning Automatic Route Selection and Toll RestrictionEntering Leading Digits and Assigning Actions L K S W I T C H U S E R G U I D E U K & I R E L a N D Set Local Extension Hunt Group Access Click the Hunt Group Access buttonSystem Information Administration Additional NotesFax Information Local Extensions Caller ID Information section Direct Line Access buttonPhone Type Hunt Group Access button Remote ExtensionsForwarding Information Extension Ring Groups Different uses for Extension Ring GroupsIdentify types of calls by different ring patterns Set Ring Group sectionTransfer Settings On-Hold SettingsOn-hold/Ringback Voicemail Local Extension VoicemailMailbox Option section Voicemail Notification Settings sectionLoad Greeting button Configuration Notification Options button Load Greeting button Voicemail Notification Settings tab Remote Extension VoicemailGeneral Voicemail Global Message Waiting Indicator Global SettingsMailbox Settings Reset Mailboxes button Call HandlingModes View Mailbox Data buttonAuto Attendant Record Auto Attendant messages Recording Auto Attendants from an out-of-office phone At the Auto Attendant, perform the following actionsL K S W I T C H C O N F I G U R a T I O N L K S W I T C H U S E R G U I D E U K & I R E L a N D Utilities for an auto attendant Record Instructions button Load Auto Attendant buttonErase Instructions button On an incoming call during mode 1 orAuto Attendant L K S W I T C H C O N F I G U R a T I O N Adjust Sequence.. button Local Extensions Call Cascade L K S W I T C H U S E R G U I D E U K & I R E L a N D L K S W I T C H C O N F I G U R a T I O N Remote Extensions Call Cascade L K S W I T C H C O N F I G U R a T I O N Extension Ring Groups Call Cascade Call Back/DISA Step Auto Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Prompted Call Back L K S W I T C H U S E R G U I D E U K & I R E L a N D Disa Options Audio ControlsExtension Controls Line ControlsVoIP Codec Selection Transfer Options Miscellaneous Transferring from a Home phoneTransfer and clear Remote TransferCall Back ring return Caller in queue reminderIf being used with another PBX Intercom Calls Internal clock settingFax Over IP Troubleshooting Internal Caller ID optionsAudio Output Options Auto Attendant Transfer PromptsDouble Recall time Way Calling wait timeRing Patterns Non-detection of disconnect-clearTroubleshooting Advanced Auto Attendant AdjustmentsAuto Route Selection Dtmf DetectionRingback Control Line CPC/Disconnect ClearFax Detection VoIP Ports Receiving calls using the Auto Attendant Receiving calls without the Auto AttendantOffice Making and Receiving Calls Making calls from a Local ExtensionReceiving calls at a Local Extension Place ‘out-of-office’ calls from a Local ExtensionPlacing calls on Hold at a Local Extension Transferring callsCall Pick Up Place calls on holdParking a caller Call Park Parking and retrieving callersFrom a Local Extension to any outside telephone number Parking a caller using Auto Park Using Call Park with the Paging optionRetrieving a parked call Call Queue/UCD/Call Waiting Queuing and retrieving callersQueuing callers to an Extension Ring Group Conference calling with TalkSwitch Using the TalkSwitch Call Waiting featureCase B Two outside callers and one Local Extension Making and receiving calls using VoIP Using Phones connected in parallel to TalkSwitch Transferring calls on parallel-connected phonesModems and telephone line access OUT of the Office Receiving Calls Through Call Forwarding Three ways to forward callsTransferring calls from a Remote Extension Transferring callsScreening options for forwarded calls Forwarding calls with screeningUsing the Talkswitch Voicemail System Calls over VoIP with SIP phones and GatewaysMaking calls Receiving callsRetrieving messages/Accessing a voice mailbox Activating voicemail boxesListen to messages press Pager and Cell Phone notification Change greeting options pressChange personal options press Record name for Dial by Name Directory pressMode Switching Options Manual Mode SwitchingMusic on Hold Music on Hold and Call Forwarding to Remote ExtensionsAutomatic Mode Switching using the Time Scheduler Using Call BridgeHow to use Disa Call Bridge Using Call Back Activate Call Back Accepting the Call BackUpgrading the Talkswitch Software and Firmware Step #1 Check current versionStep #2 Download new software and firmware Step #3 Updating the firmwareI N G T a L K S W I T C H Page L L D E T a I L RE CO RD LO G G I N G C D R Enabling Call Detail Record CDR LoggingSystem Information IP Configuration page in the software Web Interface Store to File on TalkSwitchRetrieving Data Click on the link for Call Detail Record CDR Management Serial Interface Real Time to Serial Interface Analyzing the Data Click on Transfer Capture TextExample Example Page Optimizing Your IP Network for Voip Introduction to VoipBroadband Connection Router/NAT/Firewall Local Area Network How does VoIP work?Does a VoIP call sound like a regular phone call? High-speed connections on both ends of the callIf the power goes out, does the VoIP network stay up? Choose the right Codec for your locationWhat happens to VoIP if the IP network fails? Can a firewall prevent VoIP calls from passing through?What is SIP? What is NAT and how does it affect VoIP? What is a SIP Proxy and Registrar? What is Dynamic DNS?What is a port number? What is the drawback of using Dynamic DNS?How often will my Public IP address change? L P a N D TRO U B L E S H O O T I N G Troubleshooting Problems that may occur during Configuration Page Music on Hold Answering and Fax Machines Other Possible Local Extension Problems L K S W I T C H U S E R G U I D E U K & I R E L a N D Problems that may occur with VoIP L K S W I T C H U S E R G U I D E U K & I R E L a N D Caller Display Distinctive RingingMulti-Line Service / Hunting Facilities Three Way Calling/ConferenceApplication Notes Telephone Company Services Centrex TransferPage I CK CO M M a N D S L K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X C L K S W I T C H U S E R G U I D E U K & I R E L a N D User Defined An Extension, Ring Group, Auto L K S W I T C H U S E R G U I D E U K & I R E L a N D RE G U L a T O R Y I N F O R M a T I O N Disposal Product Suffix Intended MarketsTA L K S W I T CH E -YE a R WA R R a N T Y Warranty Service Pstn Analogue Telephone Line Interface Extension InterfaceSystem Calling Features TalkSwitch settings and configurationsMode Scheduling and Power Interruptions L K S W I T C H U S E R G U I D E U K & I R E L a N D Copyright 1998 by the Massachusetts Institute of Technology Copyright 2000-2003 Intel Corporation. All rights reservedL K S W I T C H U S E R G U I D E U K & I R E L a N D P E N D I X F Page O S S a R Y CNG CTI Dtmf LED L K S W I T C H U S E R G U I D E U K & I R E L a N D TX/RX L K S W I T C H U S E R G U I D E U K & I R E L a N D