Talkswitch CT.TS005.001101.UK manual Activate Call Back, Accepting the Call Back

Activate Call Back

There are two ways to activate Call Back.

1.Using ‘Prompted Call Back’ Activation:

From your out-of-office location, dial a TalkSwitch telephone number. Let the line ring until the Auto Attendant answers your call and then dial ‘6’ on the telephone keypad. If you have enabled password protection you are asked to supply your password. TalkSwitch then offers a series of prompts. You can enter 1 and hang up to initiate the Call Back, or, if you need to enter a new Prompted Call Back number, enter 2 to access the Prompted Call Back settings, then follow the prompts.

Note: For Prompted Call Back, TalkSwitch always dials the last Prompted Call Back number entered. If you do not have the Auto Attendant set to answer a line, a generic TalkSwitch Auto Attendant will answer after 15 rings. You can then dial ‘6’ to access the Call Back settings.

2.Using ‘Auto Call Back’ Activation:

From your out-of-office location, dial one of the Call Back telephone numbers that has been pre-configured for Auto Call Back activation. Let the line ring at least once but no more than three times and hang up before the call is answered. Within 20 seconds, TalkSwitch calls your Auto Call Back number.

Note: It is important to remember that all Call Back settings must be pre-configured to use Auto Call Back. Please ensure that the Auto Attendant for the line using Call Back does not answer before 4 rings.

Accepting the Call Back

There are two ways to accept a Call Back from TalkSwitch.

1. Call Back is normally accepted by answering the call and pressing # . If required, enter your password. This option is used when you have a direct line to your Call Back telephone number.

2.The ‘Use Announced message’ option allows the Call Back from TalkSwitch to reach you when you are in a hotel or an office where calls are intercepted by a receptionist or switchboard operator. When the Call Back is answered, TalkSwitch begins playing your pre-recorded message (e.g.

“Please forward this call to Jane Doe in room 312”). The message is repeated for 2 minutes. When the call is forwarded to you, press # and enter your password on the telephone keypad to accept the Call Back. If the Call Back is not accepted within the initial 2-minute period, TalkSwitch disconnects the Call Back. When you accept the call, you hear the Auto Attendant. You can select to check your voicemail, ring an extension, use Call Bridge or enter command mode.

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